注册质量工程师

vTableofContentsListofFiguresandTables...................................................xvPreface.................................................................xxiAcknowledgments........................................................xxvPartITheQualityLeader1QualityLeadership.......................................2IntroductionandScope.......................................................2BodyofKnowledge..........................................................2ManagementSystemsforImprovingQuality.....................................2PolicyDeployment.....................................................2GoalSetting...........................................................3PlanningandScheduling................................................4ProjectManagement....................................................7QualityInformationSystems............................................13LeadershipPrinciplesandTechniques..........................................14Developing,Building,andOrganizingTeams..............................14LeadingQualityInitiatives..............................................18FacilitationPrinciplesandTechniques..........................................19FacilitatorRolesandResponsibilitiesintheTeamEnvironment................19IdeaProcessingandDecisionMaking.....................................22Summary..................................................................242QualityManagement.....................................27ProfessionalConductandASQCodeofEthics...................................27IntroductionandScope.................................................27EthicalDilemmas......................................................27SummaryofEthics.....................................................29Training...................................................................29IntroductionandScope.................................................29NeedforKnowledgeofTraining.........................................30NeedsAnalysis........................................................30ProgramDevelopment.................................................33MaterialConstruction..................................................35DeterminingEffectiveness..............................................36SummaryofTraining...................................................38QualityCosts..............................................................38IntroductionandScope.................................................38TheEconomicsofQuality...............................................39GoalofaQualityCostSystem...........................................40ManagementofQualityCosts...........................................40QualityCostCategories................................................41Implementation.......................................................44QualityCostCollection.................................................44QualityCostSummaryandAnalysis......................................45QualityCostReporting.................................................46UsingQualityCosts....................................................46QualityImprovementandReducingQualityCosts..........................46SummaryofQualityCosts..............................................47QualityPhilosophiesandApproaches..........................................48IntroductionandScope.................................................48BenefitsofQuality.....................................................48HistoryofQuality.....................................................49PhilipB.Crosby.......................................................50W.EdwardsDeming...................................................50GeorgeD.Edwards....................................................52ArmandV.Feigenbaum................................................53KaoruIshikawa.......................................................54JosephM.Juran.......................................................54WalterA.Shewhart....................................................55GenichiTaguchi.......................................................56DefinitionsofQuality..................................................56SummaryofQualityPhilosophiesandApproaches..........................57CustomerRelations,Expectations,Needs,andSatisfaction.........................58IntroductionandScope.................................................58BodyofKnowledge(SectionI,PartH)....................................59CustomerNeedsandWants.............................................59QualityFunctionDeployment...........................................59Customer-DrivenQuality...............................................63SummaryofCustomerRelations,Expectations,Needs,andSatisfaction........65SupplierRelationsandManagementMethodologies..............................65IntroductionandScope.................................................65ProcurementStandardsandSpecifications.................................65SurveyversusAuditversusInspection..................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