天玑科技服务产品白皮书

天玑科技服务产品白皮书DNTServiceProductWhitePaper中立的IT服务供应商AnIndependentITServiceProvider选择天玑科技，您明智的选择天玑科技具备运维大型系统的能力和经验，有了天玑科技这样专业的第三方IT服务提供商的存在，在提供不低于原厂商服务质量的情况下，从真正意义上帮助客户大大节约运营成本，最终实现天玑科技和客户的双赢。成熟的IT技术服务团队：拥有一支具备跨系统平台服务能力的运营支持团队；＞＞＞覆盖全国的服务网络平台：可为用户的IT基础架构提供全面的一站式服务；＞＞＞完善的IT维护服务流程机制：2005年已经通过了IT基础架构维护服务及外包服务的ISO9001：2000服务质量认证；＞＞＞庞大的本地备件储备：在全国各地拥有庞大的本地备件库及畅通的渠道确保充足的备件资源。＞＞DNT,AWiseChoiceDNThasthecapacityofandexperienceinmaintaininglargeITsystem,anditsservicequalityequaltothatoftheoriginalsupplier.WiththehelpofDNT,aprofessionalthird-partyITservicesupplier,customerscanindeedreduceoperationalcost.TheaimofDNTistorealizewin-winstructurebetweenitselfandcustomers.Well-developedITtechnicalserviceteam:wehaveanoperationsupportteamprovidingstrongtechnicalcapabilitiesontheheterogeneous＞systemplatforms.NationwideservicenetworkacrossChina:20DNTbranchesacrossChinahavebuiltanationwideservicenetworktomakesureourquick＞responsesforcustomers’demand.StandardITmaintenanceandoperationserviceprocessmechanism:In2005wepassedISO9001:2000qualitycertificateinITinfrastructure＞maintenanceserviceandoutsourcingservice;Abundantpartsreservelocally:DNThaswarehouseswithabundantsparepartslocatedinHQandmajorbranchoffices;italsohassecured＞efficientnetworktoguaranteesupplyneeds.目录专业维保服务＞.....................................................................................................................................................2专业外包服务＞.....................................................................................................................................................4专业培训服务＞.....................................................................................................................................................5Oracle数据库支持服务＞.......................................................................................................................................6容灾建设/咨询服务＞.............................................................................................................................................8备份恢复服务＞...................................................................................................................................................10机房搬迁服务＞...................................................................................................................................................12设备租赁服务＞...................................................................................................................................................13系统性能优化服务＞............................................................................................................................................14故障监控平台软件:＞ServiceView＞Monitor＞.........................................................................................................16服务流程管理平台软件:＞ServiceView＞Helpdesk＞...............................................................................................18ContentITMaintenanceService...............................................................................................................................................................20MaintenanceOutsourcingService...............................................................................................................................................22TrainingService...........................................................................................................................................................................23OracleDatabaseServic...............................................................................................................................................................24BackupandRecoveryService......................................................................................................................................................26DisasterRecoveryService............................................................................................................................................................28EquipmentRoomRelocationService...........................................................................................................................................30EquipmentLeaseService.............................................................................................................................................................31SystemPerformanceOptimizationService..................................................................................................................................32SoftwareProduct:ServiceViewMonitor......................................................................................................................................34SoftwareProduct:ServiceViewHelpdesk....................................................................................................................................362天玑科技服务产品白皮书3天玑科技服务产品白皮书天玑科技的专业维保服务III天玑科技的专业维保服务包括以下内容：基础性软硬件维保服务客户服务计划*I客户服务计划(ASP)规定了天玑科技和客户双方的角色和职责。天玑科技服务专家将与客户一起协商制定客户专属的服务计划内容，以保证天玑科技支持