怎样开启及服务红葡萄酒（中英文）

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料1.POLICY目的1.1Therestaurantmanageroverseeseachphaseofserviceprovidedtothecustomers.餐厅经理应兼顾每一个提供给顾客的服务环节1.2DistinctiveSofitelfeature:inClassAhotels,asommelierhelpscustomerselectawine.定义索非特的特点：在酒店里员工应帮助顾客选择葡萄酒2.SCOPE范围OperationStaff服务人员3.PROCEDURE程序3.1Ensurecorrectglassesareplacedonthetable确保正确的杯具摆放在餐桌上-Redwineglassshouldbeusedforred红葡萄酒用红葡萄酒杯，他比白葡萄酒杯大。具体样式根据餐厅的情况而定wine,itisbiggerthanwhitewineglass,stylevariesdependingonoutlet.-ForsomespecialFrenchredwinesweareusingspecialglasses对一些特别的法国红葡萄酒应选用特别的酒杯3.2Collectthebottleofwinethathasbeenordered选取被点的葡萄酒-Whencollectingthewine,weshouldcheck:Name&vintagetoensurethatitcorrespondswithwhattheguesthasordered.当取酒时应检查名称，年份以确保其正确性-CheckifLabelisnotripped.检查酒标是否有破损-Bottleisclean.酒瓶干净3.3Presentthebottleinfullname酒瓶展示–fromtherighthandside在右手边进行3.3Holdingtheneckofthebottlewithyourhandfirmly,anglethebottleandcutthefoilbelowit右手牢牢的握住瓶颈，倾斜酒瓶，割去锡皮-Thefoilcutshouldbecleancutandbelowthelipontheneckofthebottle割去锡皮时应在瓶颈处的瓶盖处-Wheninsertingthecorkscrew,weshouldholdthebottlefirmlyandbytheneck在插入酒钻时应注意牢牢的握住瓶颈。3.4Utilizingthelevelextractthecorkslowlywithoutpoppingit.利用杠杆的力量将木塞慢慢取出-Becarefulnottobreakthecork注意不要折断木塞-Slowlyuntil1/2inchfromtheendofthecorktakebetweenfingerandthumbandextractgentlyensuringnottopopthecork慢漫的直到距木塞底部1/2英寸处用大拇指和食指将木塞取出注意不要发出响声POLICY&PROCEDURENO.:FBSOP/016政策与程序No.:016DATE:01/01/2006日期：NO.OFPAGE:1/2页数：ORIGINATINGDEPARTMENT:WesternRestaurant发布部门：西餐服务SUPERSEDEP&PNO.:NA取代政策号码：SUBJECT主题：HowToServeRedWine怎样服务红葡萄酒精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料3.5Wipetheneckofthebottlewiththecork擦拭瓶口-Wewipetheneckofthebottletoremovethedebris/sediment我们擦拭瓶口是为了除去碎屑3.6Theserviceclothisfoldedintoapadandplacedalongthepalmoftherighthand,theendofwhichisfreetofoldaroundthebottomofthewinebottle服务巾叠好，部分放在右手掌中，剩余部分包裹葡萄酒瓶底部-Wraptheclotharoundthebottletopreventdripofwine服务巾包裹葡萄酒瓶底部是防止酒滴出3.7Giveatasteofwinetothehost.Pouronlyassmallamountofwineintotheglassforthispurpose,fromtherighthandside在右手边给主人倒酒品尝，仅仅倒一点-Pouratasteofwineforhosttotraytocheck:Thewineisofgoodquality.给主人倒酒品尝是为了检查酒质-Whenpouringthewine,youshouldensure:Bottlefirmlyheld.Labelfacingcustomer.Neckofbottledoesn'ttouchglass在倒酒时必须确保：酒瓶握牢，酒标对客，瓶颈不碰到酒杯3.8Waitforthehost'ssignthatitistohissatisfaction等候主人表示他的满意-Thehostnormallyindicatesthewineistohissatisfactionbythat:Hewillsayso.Nod/acknowledge主人通常会用一些方法表示他的满意：语言，点头，手式3.9Serveladiesfirst,thengentlemenandhostlast,alwayscommencingfromthehost'sright&progressinganti-clockwise.先女士后男士，主人最后。自主人右手开始逆时针进行FillglasseshalffullTwistthebottleasyoufinishpouring-1/2twistclockwise每杯倒五成满，在倒酒时注意收瓶时旋转半周-Whenservingtheguests,youshouldfollowtheorder:Ladiesfirstinorderofseniorityanti-clockwise.Gentlemennextinorderofseniority.Gentlemennextinorderofseniority.Thehostshouldbeservedlast当服务顾客时应遵循的原则：先女士后男士，主人最后-1/2twistclockwise旋转半周-Catchanydrips防止酒滴落POLICY&PROCEDURENO.:FBSOP/100政策与程序No.:DATE:01/01/2006日期：NO.OFPAGE:2/2页数：ORIGINATINGDEPARTMENT:Food&Beverage发布部门：SUPERSEDEP&PNO.:NA取代政策号码：SUBJECT主题：HowToOpenandServeRedWine怎样开启及服务红葡萄酒