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139BulletinofTestingandAssessment系統介入的難題:以大學入學考試中心教育服務工作為例考試學刊第三期2007.12ߓอտԵऱᣄᠲΚאՕᖂԵᖂەᇢխ֨ඒߛࣚ೭ՠ܂ࠏࣥ堚င⓫ᐝᇞൕྱ᎖ոՕᖂՕᖂԵᖂەᇢխ֨ኴՕᖂԵᖂەᇢխ֨ʻՕەխ֨ʼඒߛࣚ೭Δٻࠐီਢլٵ࣍ࠡהૹԵᖂەᇢᖲዌփොऱૠհԫΖء֮ઔߒृီψඒߛࣚ೭ං೯ඒߛࣚ೭ऱՠ܂መ࿓ωࡉඒߛࣚ೭ൕՕەխ֨ψิ៣ਮዌխ؈ωऱွ൶ऱᠲΖڂຍଡംᠲፖՕەխ֨ڇψەࢵ։مω৵ࢬ૿ኙऱิ៣᠏ীፖඒߛࣚ೭ՠ܂ऱܺቼയ֊ઌᣂΔء֮ല٣១ฃᎅࣔՕەխ֨ิ៣ڇլٵၸ࿇୶ᑌᎎऱߓอ౧Δ٦אەᇢፖࢵسऱ᧢֏ᖵ࿓Եᖂፖەᇢࠫ৫᧢ऱ؆ຝ౧Δࠐᆜ࣋ࠀڃඒߛࣚ೭ՠ܂ऱ܂شፖዝ᧢ᖵ࿓Ζհ৵Δ٦طψەࢵ։مωࢬ೯ऱՕەխ֨ิ៣᧢֏ࡉՠ܂ृኙቼऱवᤚΔছ៓ऱمߩΔ᠏ٻ່৵ऱඔقፖ৬ᤜΖԿۯઔߒृ݁མਢՕەխ֨ඒߛࣚ೭ՠ܂ृΔڂۖء֮ऱݙګࠌشԱՠ܂ृܛઔߒृऱψ۩೯ઔߒωֱऄΔܑਢאψኙ۩೯֘ਠωΰreflection-on-actionαࡉψ֘ਠኙᇩωΰreflectionconversationαऱֱऄΔאԿۯՠ܂ृΰઔߒृαኙመװऱՠ܂ಖᙕΕ۞ߪऱፖᆖ᧭ࡉፖהृʻഏփඒߛՠ܂ृʼऱᓫփ୲ۖᐷᐊऱΖᣂဲΚࠫ৫᧢ΕߓอտԵΕᖲዌ֏ᒵΕቸ᧯ߓอᐋڻΕ۩೯խ֘ਠࣥ堚Δ᎖ոՕᖂ֨ߓඒင⓫ᐝΔՕᖂԵᖂەᇢխ֨റ୮ᇞൕྱΔՕᖂԵᖂەᇢխ֨റ140考試學刊BulletinofTestingandAssessment第三期2007.12系統介入的難題:以大學入學考試中心教育服務工作為例TheDilemmaofSystemIntervention:TheCaseofEducationalServiceinCollegeEntranceExaminationCenterLin-ChingHsia,Tsung-HuiShu,Tsung-LinHsiehFuJenCatholicUniversity,CollegeEntranceExaminationCenterAbstractTheestablishmentoftheEducationalServiceDepartmentisauniquefeatureoftheCollegeEntranceExaminationCenter,whencomparedwithotherexaminationinstitutesinTaiwan.Theauthorsreporttheirexperienceinworkingwiththedepartmentanddiscusshowthedepartmentwaseventuallyremovedfromtheorganization.ThediscussionisrelevanttothedifficultsituationthatCEECisnowfacedwith.Afterthepolicyofseparatingexaminationandenrollmentprocesshasbeenimplemented,adjustmentofinstitutionalorganizationhasbeeninevitable,whichthenledtochangeofthenatureofeducationalserviceCEEChasbeenproviding.Suchachangeisthemajorconcernofthispaper.Inthispaper,thehistoryandworkdomainsoftheEducationalServiceDepartmentisfirstbrieflydescribed.TheorganizationalchangeandperceptionsofworkersinvolvedunderthepolicyofSeparationofexaminationandenrollmentarethendiscussed.Lastly,educationalimplicationsandsuggestionsaremade.AsthethreeauthorsusedtoworkintheDepartment,the“actionresearch”approachwasadopted.Particularly,themethodologyofreflection-on-actionandreflectionconversationwasused.Keywords:policyreformation,systemintervention,instutionalizedboundary,levelsofgroupsystem,reflectiononactionLin-ChingHsia,Professor,DepartmentofPsychology,FuJenCatholicUniversityTsung-HuiShu,Specialist,CollegeEntranceExaminationCenterTsung-LinHsieh,StaffMember,CollegeEntranceExaminationCenter141BulletinofTestingandAssessment系統介入的難題:以大學入學考試中心教育服務工作為例考試學刊第三期2007.12ছߢ1993ڣ8ִᖵᆖֻ֮֗ພᢋࠟٚඒߛຝ९Δطԫิઔߒቸၷक़Աڣઔߒ֨ԺΔࢬૠݙګऱψՕᖂڍցԵᖂֱூω1ΔאՕᖂψංጉᙇԵᖂֱூωΰංጉα2ᇢ८فΔቤԱڣऱᇢ۩ཚΔઔߒृհԫࣥ堚ঁਢڇຍଡದរՂΔ࠹ᝮ3אଗᓳֱڤΔڇՕᖂԵᖂەᇢխ֨ΰՕەխ֨αඒߛࣚ೭ΔᖜٚԱڣऱറ९Ζ1996ڣܦࠇຝ९ٚփ߉༼נᙟܛᇢᙄऱψՕᖂعᓮԵᖂωΔᓢᚰԱԫऴאࠐψ՛֨࠻ᥨωऱԫڍցጥሐՕᖂψංጉᙇԵᖂֱூωΔޓຑ೯Աψޏߜڤᜤࢵω4ऱפඓিګΔ່৵ԱڃᚨᅝழषᄎൣቼΔψՕᖂڍցԵᖂᄅֱூω5צআංנΖ1997ڣ4ִՕᖂࢵسၞᄎ(٤ټՕᖂࢵسࡡᄎၞᄎΔএؾছՕᖂࢵسࡡᄎᜤٽᄎհছߪ)ګمΔإڤ༼ூאψەࢵ։ᠦω6ऱՕᖂڍցԵᖂᄅֱூ࠷זႚอՕᖂᜤࢵΖ1997~2003ڣࣥ堚ၲࡨ᠏Օەխ֨ଫംΔ܀սזඒߛࣚ೭९ԫΔ2004ڣװംΔ९ԫٌطᇷՠ܂ृင⓫ᐝזΖ2006ڣ5ִՕەխ֨ิ៣᧢೯ΔطնᓳᖞԿ7Ζ۞ڼΔඒߛࣚ೭ψዽᗉωߨԵᖵΔۖඒߛࣚ೭ՠ܂ृՈ։ٚլٵࣚ೭Δ୶ၲᄅऱՠ܂૿ᎎΖ1!߯ࡰεᏢΕᏢԵ၂ύЈܭ2::3ԃӛ௲ػගрϐȠך୯εᏢΕᏢڋࡋׯॠࡌਜ.εᏢӭϡΕᏢБਢȡ)ΞᆀआҜਜ*Ǵϣ൩ᆵεᏢΕᏢڋࡋׯॠБӛගрঁᡏᄬགྷǴх֖ׯؼԄᖄܕǵᙚᅩᒧǵႣঅᅩ၂ǵڮᚒׯϷଯύԋᕮ௦યޑᄬགྷᆶӢᔈޑׯॠჹǶ!2!ፎ၁ـεᏢΕᏢԵ၂ύЈȐ2::3ȑǴȠך୯εᏢΕᏢڋࡋׯॠࡌਜ.εᏢӭϡΕᏢБਢȡǴ।4346Ƕ!3!হ௲݅మਔҺ௲ܭᇶϘεᏢᔈҔЈسȐҞЈسϐيȑǴӧᏤૐ୷ߎᒤϐεᏢᖄԵᒧ༤!דᜫ০ፋύ่ఆೀߏߝӓǴࡕځᙚᏼҺεԵύЈ௲ػ୍ܺೀೀߏǶ!4!ፎ၁ـεᏢΕᏢԵ၂ύЈȐ2::3ȑǴȠך୯εᏢΕᏢڋࡋׯॠࡌਜ.εᏢӭϡΕᏢБਢȡǴ।3842Ƕ!5!ȨεᏢӭϡΕᏢཥБਢȩȐΞᆀқҜਜȑόӕܭεԵύЈܭ2::3ԃӛ௲ػගрϐȠך୯εᏢΕᏢڋࡋׯॠࡌਜ.εᏢӭϡΕᏢБਢȡϣǴமፓȨᙁൂȩǵȨϦѳȩǵȨӭϡȩǴёiuuq;00xxx/kcdsd/fev/uxεᏢܕғہᖄӝᆛઠ၌Ƕ!6!εᏢӭϡΕᏢཥБਢޑᆒઓǺȨԵ၂ϯȩᆶȨܕғӭϡϯȩǶ2::8ԃ5ДǴεᏢܕғԋҥǴ!҅ԄගਢаȨԵܕϩᚆȩڗжᖄܕǴਔܿֆεᏢቅਠߏྍߪ߾ග҅ӜࣁȨԵܕϩҥȩǴ൩ࢂஒҗӚεᏢӅӕၮբޑܕғᆶԵ၂բϩ໒Ǵ҂ٰӚεᏢஒѝݙܭڋुܕғྗᆶచҹǴΕᏢԵ၂߾җځдೢԵ၂ᐒᄬᒤǴԾԜǴׯᡂΑԵ၂ᆶܕғޑᜢ߯ǶεԵύЈᛥЬҺልᏛΨࡰрǴځჴȨԵܕϩᚆȩǵȨԵܕϩҥȩ٠ؒԖεၰӸӧΨؒԖϙሶଯుޑ֖ကǴԶֹӄࢂᒤܕғਔޑঁൂપמೌ܄ୢᚒǶҁЎӧፋϷȨԵܕϩᚆȩຒǴࣁమཱᇥܴεԵύЈࣁ୯ϣȨೢԵ၂ᐒᄬȩϐޑۓՏǴࣣаȨԵܕϩҥȩຒඹжǶ!73117ԃεԵύЈಔᙃፓᙁౣᇥܴǺಃೀࣁচࣴزวೀǹಃΒೀࣁচԵ၂୍ೀǵ௲ػ୍ܺೀϷၗૻᆅೀǹಃΟೀࣁচᆕӝ୍ೀǶ!142考試學刊BulletinofTestingandAssessment第三期2007.12系統介入的難題:以大學入學考試中心教育服務工作為例Ε༼ംፖڃᚨิ៣ᓳᖞ৵Δءאലፖψඒߛࣚ೭ωࢤᔆऱՠ܂ᎅ٦ߠΜ܀ᖵᆖԫڣڍࠐΔઔߒृ࿇ࠃኔլྥΔඒߛࣚ೭ऱՠ܂ႈڇխ֨ᄐ೭࿇୶࠷ඍխψࠐࠐڃڃωΖ۶Λംᇆԫଡ൷ထԫଡൕઔߒृऱ֨ضسದΔઔߒृړ࡛ထΕ༠ထΔ૿ኙඒߛࣚ೭ຍයሁऱᒴದᒴᄰΔઔߒृ۞ա೯֫ބூΖຍଡூឈྥլਢᏝଖຑৄऱᣪ៲Δ܀ऴᤚچᎁࡉխ֨ၸࢤิ៣ፋٽऱψയᒘωፖآࠐऱψฝ೯౨ၦωڶৰՕઌᣂΔࠐ۞֨ࢍऱᜢଃܫ္ઔߒृΚࢨᝫլࠩψܫܑழࠥωΔࢨඒߛࣚ೭ՠ܂ԫऴ༉ᏁፖژڇΔࢨඒߛࣚ೭ՠ܂ൕࠐᠦၲመΔਢ࢙ฃԱΔᕣጥඒߛࣚ೭բᆖൕՕەխ֨ऱิ៣ਮዌխψ؈ωԱΜء֮ઔߒृီψඒߛࣚ೭ං೯ඒߛࣚ೭ऱՠ܂መ࿓ωࡉඒߛࣚ೭ൕՕەխ֨ψิ៣ਮዌխ؈ωऱွݺଚ൶ऱᠲΖڂຍଡംᠲፖՕەխ֨ڇψەࢵ։مω৵ࢬ૿ኙऱิ៣᠏ীፖඒߛࣚ೭ՠ܂ऱܺቼയ֊ઌᣂΔאՀݺଚᄎ٣១ฃᎅࣔՕەխ֨ิ៣ڇլٵၸऱ࿇୶ᑌᎎΔ٦אەᇢፖࢵسऱ᧢֏ᖵ࿓Եᖂፖەᇢࠫ৫᧢ऱ؆ຝ౧Δطࠫ৫᧢ऱ؆ຝመ࿓౧ࡉՕەխ֨ิ៣ऱߓอ౧ࠐᆜ࣋ࠀڃඒߛࣚ೭ՠ܂ऱ܂شፖዝ᧢ᖵ࿓Ζհ৵Δ٦طψەࢵ։مωࢬ೯ऱՕەխ֨ิ៣᧢֏ࡉՠ܂ृኙቼऱवᤚ8Δছ៓ऱمߩΔ᠏ٻ່৵ऱඔقፖ৬ᤜΖԿۯઔߒृ݁མਢՕەխ֨ඒߛࣚ೭ՠ܂ृΔڂۖء֮ࠌشԱՠ܂ृܛઔߒृऱψ۩೯ઔߒωֱऄ(ࣥ堚Δ1997a)Δܑਢאψኙ۩೯֘ਠωΰreflection-on-actionα9ࡉψ֘ਠኙᇩωΰreflectionconversationα10ऱֱऄΔאԿۯՠ܂ृΰઔߒृαኙመװऱՠ܂ಖᙕΕ۞ߪऱፖᆖ᧭ࡉፖהृऱ8ፎୖԵεԵύЈ௲ػ୍ܺೀܭ3115ԃ܌рހȠ௲ػ୍ܺπբຑೖፋᒠȡਜǶ!9٩Epobme!B/!TdipoჹՉᜪࠠޑࣚۓǴȨჹՉϸࢀȩȐsfgmfdujpo.po.bdujpoȑࢂՉޑঁख़ाՅǴךॺԖሡाܴқӦҔαᇟϯٰࡌᄬ܈ԋޕਔǴךॺߡӧࢌ٤ਔڅჹԾρܜᚆрՉ٠ЪჹՉՉϸࢀǶࣜ10Epobme!B/!TdipoࡰрȨϸࢀჹ၉ȩࢂჴ፬ޣکԾρޑჴ፬ՉϷჹԾيჴ፬ჹдޣᆶᕉნวғΑ࡛ኬޑբҔޑᒣӣᢀǶࣜ143BulletinofTestingandAssessment系統介入的難題:以大學入學考試中心教育服務工作為例考試學刊第三期2007.12ᓫփ୲11ࠉᖕۖᐷᐊΖ၁Εࠫ৫᧢խऱඒߛኔᔌ़ၴڇ1993~1997ڣψංጉωᇢ۩ऱڣխΔՕەխ֨ඒߛࣚ೭ՠ܂ቸၷΔࠌشψ۩೯ઔߒωऱֱऄΔီψංጉωطԫิࡳᄗ࢚ࢬݮګऱඒߛૠΔຍԫଡૠΔطՂۖՀچեቃտԵԱխඒߛຏՕᖂऱψ֒ᖂᖲᄎዌω(ڇመװਢڶႚอՕᖂᜤࢵऱ᜔։ඈݧ։࿇ֱڤ)ΙՕەխ֨ඒߛࣚ೭ऱՠ܂ঞਢՠ܂ृڶრᢝچᆖطլٵ೯ࢬขسऱΖ،࿇ཀԱնጟլٵפ౨12ऱՠ܂ႈؾΔຍࠄՠ܂೯Δᖿ࿇Ախඒߛՠ܂ृᣋრലංጉᆵኔࠩխ᎖ᖄՠ܂խऱՠ܂ᖵ࿓ΔٵழΔՈႝ֏Ախඒஃኙࠡ۞ߪψګඒߛኔᔌ᧯ωऱመ࿓ڶࢬᤚኘ(ࣥ堚Δ1997b)Ζ១ߢհΔאՕᖂԵᖂࡉەᇢޏࠫ৫ऱຍԫጟՕীऱΔഏ୮طՂՀቤං೯ऱඒޏֱூΔڕ۶౨ᝩ܍ഗᐋऱรԫᒵඒߛՠ܂ृਙחᖄऱψᖙኙွωΛ֘ۖױא༳༽ᖲᄎΔሎشᇷᄭࠌ۞ߪڇࠫ৫᧢
本文标题:系统介入的难题以大学入学考试中心教育服务工作为例
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