超五星级酒店服务指南(中英文版)

1目录总经理致辞大堂服务GRANDLOBBYSERVICES1．大堂经理AssistantManager2．问讯∕留言Information∕Message3．预订∕接待Reservation∕Reception4．收银∕结账Cashier5．外币兑换ForeignCurrencyExchange6．信用卡CreditCard7．退房时间Check-outTime8．客房门卡RoomCard9．行李服务LuggageService10．大堂保险箱LobbySafebox11．商务中心BusinessCenter12．商场ShoppingCenter13．残疾人士设施HandicappedFacilities14．擦鞋服务Shoe-ShineService15．花店FlowerShop16．租车CarHire17．着装Dressing18．停车Parking19．行政楼层接待处ExecutiveFloorReception2客房服务GUESTROOMSERVICES1．客房中心HousekeepingCenter2．房间清洁服务RoomCleaning3．房间夜床服务Turn-downService4．洗衣服务LaundryService5．小酒吧Mini-Bar6．房间加床服务ExtraBed7．送餐服务RoomService8．擦鞋服务Shoes-shineService9．叫醒服务Wake-upCall10．饮用水DrinkingWater11．电话Telephone12．电吹风HairDryer13．冰块IceCube14．电熨斗/烫衣板Iron/IronBoard15．房间保密/电话免打扰16．失物招领LostAndFound17．电视节目TVChannel18．网上漫游InternetService19．空气调节AirConditioner20．电源总开关EnergySaver21．电源说明PowerSupply22．无烟楼层Non-smokingfloor23．医疗服务ClinicService24．环境保护EnvironmentalProtection25．紧急情况Emergency3餐饮服务FOOD&BEVERAGESERVICES1．宴会预订BanquetReservation2．大堂吧LobbyBar3．西餐厅WesternRestaurant4．行政酒廊ExecutiveLounge5．中餐厅ChineseRestaurant6．日韩餐厅Japanese&KoreanRestaurant7．洗浴自助餐厅BathbuffetRestaurant8．会议室ConferenceRoom9．送餐服务RoomService会馆服务HEALTH&ENTERTAIMENTSERVICE1．洗浴Bathe2．游泳馆SwimmingPool3．健身房GymnasiumCenter4．电影厅FilmHall5．休息厅Lounge6．游乐区GameArea7．棋牌室ChessandMahjongRoom8．SPA理疗室4安全指南SAFETYDIRECTORY1．遵守措施2．宾客注意事项Guest’sNotices3．安保Safeguard4．火警FirePrevention5．火警须知Firealarmnotice电话指南TELEPHONEDIRECTORY1．拨打客房电话RoomtoRoomCalls2．拨打外线电话OutsideCalls3．国内直拨电话DDDCalls4．国际直拨电话IDDCalls5．国内、国际直拨须知IDD&DDDServiceGuide6．国内、国际长途电话区号IDD&DDDDIRECTORY附表客房物品有偿价格表5金龙国际饭店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在宝龙国际饭店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在宝龙国际饭店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！xx国际饭店总经理WarmlyWelcometoBaolongInternationalHotelDearGuest:WelcometoBaolongInternationalHotel!Allofusareverygratefulforyourpatronageandhopeyouenjoyyourstayatourhotel.This《ServiceDirectory》willinformyouvariousserviceandfacilitiesofourhotel.Ifyouneedmorehelp,pleasecontactwithourrelevantdepartments,allofusalreadystandbyandsurelyyouwillgettheexcellentserviceatanytime.YouareourconcerninBaolongInternationalHotelduringyourstay.Weshalltryourbesttooffertheperfectserviceforyou.Ifthereareanymorecommentsorsuggestions,pleasecontactuspromptlyorfillinquestionnaireformonthedeskofyourroom.Wewish,duringyourstaywithus,jovialityexperiencewiseuptoyourfriendsandwehopewewillhavethepleasureofservingyouagain.INTERNATIONALHOTELGeneralManager6大堂服务GRANDLOBBYSERVICES1．大堂经理AssistantManagerTEL8188位于饭店大堂内，24小时为您提供服务。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2．问讯∕留言Information∕MessageTEL8100如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。YoucantellourInformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3．预订∕接待Reservation∕ReceptionTEL8100饭店接待处24小时为您提供预订客房、住宿登记等服务。TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.4．收银∕结账CashierTEL8105位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。It’slocatedattheFrontDeskinthelobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5．外币兑换ForeignCurrencyExchangeTEL8105位于总服务台收银处，为您提供18小时外币兑换服务。服务时间：06：00-24：00It’slocatedattheCashierdesk.Wewillalsoprovidetheserviceofexchangingforeigncurrency.ServiceHours：06：00am-12：00pm6．信用卡CreditCardTEL8106欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。Welcometousethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,Visa,Master,AmericanExpress,DinersclubandJCBetc.77．退房时间Check-outTimeTEL8106饭店退房时间为中午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.8．客房门卡RoomCardTEL8100饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.9．行李服务LuggageServiceTEL8109我们为您提供店内免费运送或寄存行李服务。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.10．大堂保险箱LobbySafeboxTEL8100大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.11．商务中心BusinessCenterTEL8107位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。服务时间：08：00-22：00Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginChineseorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-10：00pm812．商场ShoppingCenterTEL8118位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Locatedinthelobby,itofferslocalspecialties、tourismproducts、rootcarvingartwork、articlesfordailyuse、softdrinksandfood,etc.ServiceHours：08：00a