酒店服务报告英文版模板

1四川托普信息技术职业学院毕业设计论文题目：学生姓名学生学号专业方向指导教师指导单位年月日2SichuanTOPVocationalInstituteofInformationTechnologyGraduationThesis/DesignTitle:ReportonHotelServiceAuthorofThesis/DesignStudentIDNoSpecialtyBusinessEnglish（Tourism&HotelManagementDirection）ThesisAdvisorAdvisingUnitDate3IndexChapter1AbstractChapter2IntroductionChapter3ProceduresandResultsChapter4ConclusionChapter5ReferenceChapter6Acknowledgments4Chapter1AbstractInstructions:Inthispart,youshouldgiveabriefsummaryofthehotelserviceyouhaveofferedundervirtualconditionsinlessthan200wordsandnotbemorethanonepage.Yoursummaryshouldincludeastatementofthepurpose,abriefdescriptionoftheprocedures,andtheresults.Abstract:5Chapter2IntroductionInstructions:Youshouldwriteastatementofyourpurpose,alongwithbackgroundinformationthatledyoutoofferthehotelservice.Thestatementshouldcontainyourhypothesisbasedonyourresearch.Makereferencestoinformationorexperiencesthatledyoutochoosethehotelindustry.Introduction:6Chapter3ProceduresandResultsInstructions:Inthispart,youshouldprovideasummaryofeachoftheproceduresyouhaveundertakentogetherwiththerelevantresultsandappendixesinthenaturalorderoftheserviceasfollows:ProceduresandResults3.1.Reservation3.1.1ReservationforIndividualGuestAppendixⅠ:ReservationFormforIndividualGuestSectionsummary:3.1.2ReservationChanging/CancellationSectionsummary:3.2Concierge3.2.1ReceivetheGuestatAirportSectionsummary:3.3Reception3.3.1BellServiceSectionsummary:3.3.2CheckIntheWalk-InGuestortheGuestwithReservation(Inthispart,youcanhavethealternativechoicesofcheckinginthewalk-inguestorcheckingintheguestwithoutreservation)AppendixⅡ:RegisterFormSectionsummary:3.3.3GuestRoomChanging7Sectionsummary:3.3.4ForeignCashExchangingSectionsummary:3.3.5LuggageDepositingSectionsummary:3.3.6Wake-upServiceSectionsummary:AppendixⅢ:Wake-upServiceRecordForm3.4.HousekeepingService3.4.1MakeUpRoomSectionsummary:3.4.2LaundryServiceSectionsummary:3.4.3Lost&FoundSectionsummary:AppendixⅣ:L&FRecordForm3.4.4Turn-downServiceSectionsummary:3.5Food&Beverage3.5.1ReservationSectionsummary:3.5.2ReceivetheGuestSectionsummary:3.5.3TakeOrder8Sectionsummary:3.5.4TableServiceSectionsummary:3.5.6RoomServiceSectionsummary:3.6SeeOfftheGuest3.6.1CheckOutSectionsummary:3.6.2HandletheComplaintfromGuestSectionsummary:9Chapter4ConclusionInstructions:Intheconclusionyoushouldsummarize,inabout200words,theserviceyouhaveundertaken,highlightingwhatyoufoundout,whatyouhaveexecuted,whatproblemsyouhadandhowyousolvedthem,andwhatmightbedoneinthefuture.Conclusion:10Chapter5BibliographyInthissection,youshouldnamethesourceswhereyouobtainedinformation,includingjournalarticles,books,andwebsites.11Chapter6AcknowledgmentsYoushouldwriteashortparagraphstatingthenamesofpeoplewhohelpedyouandhowtheydid.