在线交易消费者保护问题研究

华东政法学院硕士学位论文在线交易消费者保护问题研究姓名：刘洋申请学位级别：硕士专业：民商法指导教师：高富平20040415234TheProblemsofConsumerProtectionOfOnline-Transaction(SummaryofLL.MDissertation)MajorCivilandCommercialLawAreaofStudiesCivilandCommercialLawAuthorLiuYangTutorGaoFuping,ProfessorHowtoprotecttheinterestsoftheconsumersofonlinetransactionsisaproblemariseswiththeemergingofElectronicCommerce(EC),thisisalsoaproblemofgreatimportanceforthedevelopmentofEC,soitwillneverbetoomuchforustoputemphasisonit.Yetpresently,welaginthelegislationandhavesolittleregulationsthatanon-lineconsumer’sinterestusuallycan’tgetproperprotectioninpractice.Seeingthissituation,Ichose“theprotectionofconsumerson–line”asmyobject,andfulfilledmyresearch.Mydissertationconsistsoffourpartsexceptfortheprefaceandtheepilogue.TheprefacegivesabriefintroductionofthehistoryofECandtheproblemofconsumers’interestsalreadyexisted,meanwhile,itsetsoutthemotivationbehindthecompletionofthispaper,thatis,theauthorwantstoprovidesomeusefuladviceforthelegislationthroughherstudyofthistopic,hopingthatitmaycontributestothesettlementoftheproblemsinpractice.Chapter,summarizationoftheprotectionofconsumersofon-linetransaction”,thispartlaysoutasetofrelevantconcepts,thenitgoesonandmakescleardefinitionsoftheseconcepts,whichincludeelectroniccommerce,on-linetransaction,consumer5andconsumerprotection.Followingtheorderofrange,thispartmakesanaccuratedefinitionrelevantly,anddrawsaclearlineoftheareathateachconceptshouldcover.Chaptertheprimaryproblemsoftheprotectionofconsumersofon-linetransaction”ismadeupofthreeparts:informationdisclosureformatcontractregulationandotherspecialinstitutions,itintroducestheconcerningruleswhicharerelevantlynewintoday’sworld,makesadetailedcomparisonwithourown,andpointsoutthedeficiencyinourlaw.Inanalyzingandcomparingthestrongpointsaswellastheshortcomingsofvariousrulesandtheirenforceability,theauthorgiveshersuggestionsonthereasonablesettlementoftheseproblemsaccordingly,andatthesametime,setsforthherposition,whichincludes:inordertobetterprotecttheconsumer’sinterests,rulesregulatingtheseller’sresponsibilitytodiscloseinformationshouldbesetinadetailedanddefiniteway,whetherit’llbethecontentortheprinciple;asoftheformatcontract,boththecontentandtheformshouldberegulated,anditisalsosuggestedthatgreatemphasisshouldbeputonunreasonableformatitems;areferencetootherlegalsystemshouldbebasedonourrealsituations;etc.Chapterproblemsindisputessettlement”.Thispartbeginswiththeproblemofjurisdictionthatisofmostinteresttotheconsumerinanon-linetransactionaction,itpointsouttheembarrassmentthattraditionaljurisdictionruleencountersinonlinetransactioninEC,andonthebasisofanalysisofothertworepresentativejurisdictionrulesabroad,itelaboratesthecharactersofthesetwo,thengoestodiscusswhethertheycanbeusebyourlaw;secondly,itintroducesandcomparestheundertakingofADRinon-linedisputes(ADRisasetofmethodswidelyusedintheworld),positingtheconditionsneededtosetupsuchamechanisminourcountry.Inboththeseabovetwoparts,theauthorforwardsherownsuggestionsonourlegislationandpractice.Chaptertheestablishmentofthebusinessenvironmentthatisconfidenttotheconsumer”Thischapterlistsvarioussystemsandmeasuresaimingatmaintainingconsumers’confidenceaswellasimprovingthebusinessenvironmentbothathomeandabroad,includingtheestablishmentoftheonlinecreditsystem,theseller’sself-disciplineandconsumers’instruction,itcoverstheactivitiesofthegovernment6thesellertheseller’sorganizationandconsumer’sgroup.Intheend,onthebasisofthesummarizationofrelevantexperiencebothinsideandoutside,itadvancestheadvicesofhowtoculturetheconsumer’sconfidenceandestablishproperonlinetransactionenvironmentinChina.Keywordsonline-transactiontherulesoftheprotectiondisputessettlementconfidence920902000311008001001/32/31200251report.consult.ccidnet.com1050002CNNIC2002131.60320019My8848CNNIC38.3%13.9%31.0%6.3%30.2%13.96.3%42200210453CNNIC2002/01()on-linetransactionICPInternetContentProviderISPInternetServiceProviderASPApplicationServiceProvider1367188620035720013108200123014910111985692001313101999151115121987510C2CC2C1219991216B2CC2COECD1999171319makeinformeddecisions13200335235618OECD1OECD1(2)345620001031141514(6)78/9B2C18()(/)/22()2002/03/0525OCEDB2C(1)(2)3(4)182728113261234271/1000010232420123(double-clickcontract)Iagree12525e20002492926232741234526mail.21CN.com27:29128