企业绩效管理 全英文文件

BestPracticesinBusinessPerformanceManagement:BusinessandTechnicalStrategiesByWayneEckersonTDWIreportseriesMarch2004BestPracticesinBusinessPerformanceManagement:BusinessandTechnicalStrategiesByWayneEckersonResearchSponsorsApplix,Inc.BusinessObjectsSACognos,Inc.HyperionSolutionsCorp.ThinkFastConsulting,IncBestPracticesinBusinessPerformanceManagementExecutiveSummary.......................................................3ResearchMethodology....................................................4TheBPMLandscape......................................................5SortingOuttheMeaningofBPM......................................5TrendsDrivingBPM......................................................7BridgingtheGapBetweenStrategyandExecution.......................7AchieveGreaterVisibilityIntotheBusiness.............................8EvolutionofSoftwareAutomation......................................9BIforBPM........................................................10AFrameworkforBPM:Four-StepProcess...................................10ProfilingBPMDeployments...............................................14GettingStartedwithBPM.................................................19IdentifyingtheRightMetrics..............................................20GatheringRequirements.............................................211.KPIshaveStandardMeasures.....................................222.KPIsContainValidData...........................................223.KPIsAreEasytoComprehend......................................234.KPIsProvideContext..............................................245.KPIsLeadtoPositiveAction.......................................246.KPIsEmpowerUsers..............................................257.KPIsMaintainTheirRelevance.....................................26ArchitectingaBPMSolution..............................................27BuildorBuyaBPMSolution?........................................27DataArchitectures.................................................28EnsuringUsersWillUsetheSystem........................................29Conclusion.............................................................31TDWI(TDWI),theleadingproviderofhigh-quality,in-deptheducationandresearchfordatawarehousingandbusinessintelligenceprofessionalsworldwide.EckersonoverseesTDWI’sresearchservicesandcoordinatesitsBIStrategieseducationprogram.Eckersonhaswrittenandspokenondatawarehousingandbusinessintelligencesince1995.Hehaspublishedin-depthreportsandarticlesaboutdataintegration,dataquality,customerrelationshipmanagement,onlineanalyticalprocessing(OLAP),Web-basedanalyticaltools,analyticapplications,andportals,amongothertopics.Inaddition,Eckersonhasdeliveredpresentationsatindustryconferences,usergroupmeetings,andvendorseminar[e-mail]ementsTDWIwouldliketothankmanypeoplewhocontributedtothisreport.First,weappreciatethemanyuserswhorespondedtooursurvey,aswellasthosewhorespondedtoourrequestsforphoneinterviews.Second,we’dliketothankourreportsponsorswhoreviewedoutlines,surveyquestions,andreportdrafts.WewouldalsoliketothankHughWatsonandBarbaraWixomforreviewingsurveyquestions.Finally,wewouldliketorecognizeTDWI’saccountandproductionteam:DenelleHanlon,TheresaJohnston,MarieMcFarland,andDaleChinn.AboutTDWITheDataWarehousingInstitute(TDWI),adivisionof101communicationsLLC,isthepremierproviderofin-depth,high-qualityeducationandtraininginthebusinessintelligenceanddatawarehousingindustry.TDWIoffersquarterlyeducationalconferences,regionalseminars,onsitetraining,professionalmembership,leadershipawards,printandonlinepublications,andapublicandprivate(Members-only)Website.AbouttheTDWIReportSeriesTheTDWIReportSeriesisdesignedtoeducatetechnicalandbusinessprofessionalsaboutcriticalissuesindatawarehousingandbusinessintelligence(DW/BI).TDWI’sin-depthreportsofferobjective,vendor-neutralresearchconsistingofinterviewswithpractitionersandindustryexpertsandasurveyofDW/BIprofessionalsworldwide.TDWIin-depthreportsaresponsoredbyvendorswhocollectivelywishtoevangelizeaDW/BIdisciplineoremergingtechnology.ThisspecialreportisthepropertyofTheDataWarehousingInstitute(TDWI)andismadeavailabletoarestrictednumberofclientsonlyuponthesetermsandconditions.TDWIreservesallrightsherein.ReproductionordisclosureinwholeorinparttopartiesotherthantheTDWIclient,whoistheoriginalsubscribertothisreport,ispermittedonlywiththewrittenpermissionandexpressconsentofTDWI.Thisreportshallbetreatedatalltimesasaconfidentialandproprietarydocu-mentforinternaluseonly.Theinformationcontainedinthereportisbelievedtobereliablebutcannotbeguaranteedtobecorrectorcomplete.Formoreinformationaboutthisreportoritssponsors,andtoviewthearchivedreport