商务英语基础1-1-2单元

SomeadviceonstudyingthiscourseGetfamiliarwiththewordcheckandlanguagestudy.WatchtheVCDandstudythegistoftheunit.DothepracticeonthecoursebookandreviewtheVCDUnitOneIntroducingYourselfStartingBusinessEnglishContentsTalkingAboutYourCompanyGreetingPeopleGivingNameAndJobTitle123Inthisunit…1.BiburySystemsisaBritishcompany.Itmanufactureselectronictoys.2.EdwardGreenstartsanewjobatBiburySystems.3.JennyRossshowsEdwardGreenthecompanyoffices.Edwardseesanewproduct:“BigBoss”.wordcheckOffice:reception,workshop,boardroom,Company:manufacture,product,electronictoy,prototype,Departments:sales,marketing,administration,research,developmentVisitor:arrive,meet,greet,welcome,introduce,colleague,makesmalltalkJob:boardofdirectors,manager,executive,assistant,secretary,workfor(acompany),reportto(amanager)JobTitlesTheboardSalesandmarketingdirectorFinancialdirectorPersonneldirectorsalesandfinanceresearchpersonnelmarketingdepartmentanddevelopmentdepartmentdepartmentdepartmentCommonwaysofgreeting:Goodmorning/afternoon!Howdoyoudo?Howareyou?How’severything(going)?Pleased/Nice/Glad/Goodtomeetyou.MeetingandGreetingPeopleOfficeEquipmentFaxmachineFilesIn-trayTelephoneCoffeemachinePhotocopierPCStationeryStaplerWaterdispenserprinterTalkaboutyourcompanyIworkfor……IworkforBiburySystems.Ourcompany……BiburySystemsmanufactureselectronictoys.Wehaveofficesin……WehaveofficesinLondon.IntroducingyourselfandacolleaqgueIntroducingyourselfI’mEdwardGreen.I’mamarketingexecutive.IreporttoDonBradley,theDirectorofSalesandMarketing.IntroducingacolleagueThisisGeraldineScott,ourreceptionist.She’sHeadofSales.ThisisBobandthat’sPete.TheyareResearchAssistants.AtypicalexampletosummarizethekeypointsinthisunitJenny:WelcometoBiburySystems.Edward:Thankyou.Jenny:I’mHeadofAdministrationintheMarketingDepartment.Letmeshowyouthedepartment.ThisistheMarketingDepartment.Thisismydesk,that’sDon’soffice.Overhereisthestationerycupboard.Helpyourselftowhatyouneed.Hereisthephotocopier.Andhereisthefaxmachine.Andthisisthecoffeemachine.Wouldyoulikeacupofcoffee?Edward:No,thanks.Jenny:Kate,thisisEdwardGreen.He’sournewMarketingExecutive.Kate:Ah,yes.Edward.Hello.WelcometoBiburySystemsMarketingDepartment.UnitTwoUsingTheTelephone陈圆圆英语教研室StartingBusinessEnglishContentsTakingMessagesGettingThroughStartingATelephoneConversation123Inthisunit…1.EdwardGreenwantsMr.SmithtobuyBigBoss.2.DonBradleytelephonesPhilWatsonatRUYJAdvertising.3.Mr.Sakai,aJapaneseclient,ringsCliveHarristodiscussameeting.WordcheckTelephoning:makeatelephonecall,ring,contact,callback,hold,speakto(Mr…),switchboard,takeamessage,available,free,wrongnumber,busy,directline,check,try,mobilephone,extensionAdvertising:client,catalogue,exciting,arrange,meeting,discuss,figures,presentationDifferenttelephoneconversationsExample1:(whenthepersonwantedisnotavailable)Edward:Hello,mynameisEdwardGreen.IwouldliketospeaktoMr.Smith,please.Secretary:I’msorry,butMr.Smithisn’tavailable.(freetoseeortalktosb.)Edward:Okay.I’llringback.DoesMr.Smithhaveadirectline?Secretary:I’msorrybutthenumberisconfidential.(secret)Edward:Ok,thankyou.Example2:(whenthewrongnumberisdialled)Derek:Yes.Caller:CanIspeaktoPeter?Derek:PeterHill?Caller:No,PeterToyama.Derek:ThereisnponeherecalledPeterToyama.Caller:Isthatextention367?Derek:No,you’vegotthewrongnumber.Thisis412.Caller:I’msorry.Couldyouputmebacktotheswitchboard?Derek:Yes,hangon.(holdon/holdtheline)Example3:(howtoputsb.through)Geraldine:Goodmorning,BiburySystems.HowcanIhelpyou?Sakai:Hello.MynameisSakai.IwouldliketospeaktoMr.Harris,please.Geraldine:Pleaseholdtheline,Mr.Sakai.I’llputyouthrough.Harris:Hello.Geraldine:Mr.Sakaiinontheline.Harris:Puthimthrough.Example4:(Howtotakeamessage)Jenny:Marketingoffice.ThisisJennyRoss.Phil:Goodmorning.ThisisPhilWatson.I’mfromRUYJAdvertising.CanIspeaktoEdwardGreen,please.Jenny:I’msorry.Heisn’tintheofficeatthemoment,Nr.Watson.CanItakeamessage?/wouldyouliketoleaveamessage?Phil:Yes.Canyouaskhimtocallbackassoonaspossible?Mynumberis0905816259.Jenny:Letmecheckthat.09005816259.Phil:That’sright.Jenny:Ok,Mr.Watson.I’llgiveEdwardGreenyourmessage.Phil:Thankyou.Goodbye.LanguagesummaryCanIspeakto/talkto…CanIhaveyournumber,please?Canwemeet?I’dliketospeakto…I’mafraidhe’sunavailableatthemoment.I’mafraidhislineisbusynow.Willyouhold?IsMr.Smithfreelaterthisafternoon?DoesMr.Smithhaveadirectline?Doyouwantmetotakeamessageforyou?Wouldyouliketoleaveamessage?Clicktoeditcompanyslogan.