商务英语电话用语

商务电话用语Makeabusinessphonecall听一段录音生词学习1,call[kɔːl]呼叫,打电话callsb.up打给某人makeacall打一个电话例句：I'llcallyouuplater.我一会打电话给你。2,dial[‘daɪəl]拨（号）例句：Pleasedial110inemergency.请在紧急时刻拨打110.Sorry,youdialedthenumber不好意思，你打错电话了。3,telephone['telɪfəʊn]座机telephonenumber电话号码mobilephone['məʊbaɪl]手机例句：CanIhaveyourtelephonenumber?你能告诉我你的电话号码吗？4,cut[kʌt]中断Cutoff连接中断例句：Thelineiscutoff线路连接中断5,available[ə‘veɪləb(ə)l]在场，可用的例句：He’snotavailablerightnow.CanItakeamessage?他不在,我可以帮你传话吗？Holdon等一等Putthrough接通电话Callback回电话Rightnow现在词组学习接通电话的问候HelloHi,thisis…HowtointroduceyourselfonthephoneIdentifyyourselfattheonsetofthecallWhenyouareintroducingyourselfonabusinesscall,usebothyourfirstandlastnameandprofessionaltitle,suchasdoctororreverend,ifitisrelatedtothepurposeofthecall.Whenyouareintroducingyourselfforapersonalcall,itisokaytousejustyourfirstname.Asktospeakwiththepersonforwhomyouarecalling“MayIspeakwith(person’sname)?”Donotassumeyouarespeakingwiththecorrectperson.Ifthepersonhasalreadyidentifiedhimselfuponansweringthephone,confirmthatyouheardthecorrectnamebeforecontinuing.MakesuretolistentohowthepersonintroducedhimselfandrepeathisnameexactlyasspokenincludinganyprofessionaltitlesandtitlessuchasMr.,Mrs.andMiss.Introduceyourselfagainwhenthepersonforwhomyouarecallingcomestothephoneifheissomeoneotherthanthepersonwhoansweredthephone.StatethepurposeofyourcallThisincludesthecompanyororganizationaffiliationwhereapplicable.Anexampleofaproperstatementincludes,“Iamcallingonbehalfof(company/organizationname)inregardto(reasonforthecall).”Whenmakingapersonalcalltosomeoneyourecentlymet,begintheconversationbyremindingthepersonwhenandwhereyoumet,forexample,“WemetWednesdayatthepark.”Howtomakeanefficientcall1,Setasideaspecifictimetomakeyourphonecalls.2,Haveacalendarandapenathand.3,Gatherallofyourinformationandsuppliesbeforemakingyourcalls.havethenumbertocallthenameofthepersonyouneedtospeaktohaveallofyourpersonalinfoathandi.e.-calendar,Fullname,AddressandPhonenumberandemailtoreachyouat.4,Thinkaboutwhatyouneedtoaccomplishwiththiscallandmakenoteofit.Itcanhelptowritedownyourtalkingpoints.Makenoteofanyquestionsyouneedtoask.5,Ifyoufeelnervousoruncomfortable,takeamomenttovisualisetheconversationinyourmindandtakeafewdeepbreaths.6,Whenyouarefinishedwiththecalltaketimetothanktheotherpersonandreiteratetheimportantinformation.Tips&WarningsSpeakclearlyandslowlyandatamoderatevolumewhenintroducingyourself.Additionally,smilewhiletalkingtoconveythatyouarehappyandfriendly.Listencarefullytothepersonwhoanswersthephone.Ifheanswersthephonebystatinghisnamesuchas,“Hello,(name)speaking,”makesuretousetheperson’snameinyourintroduction,“Hello(repeatname),mynameis(yourname).”Askthepersonwhetherhehasamomenttospeakwithyoubeforestartingtheconversation.Donotassumethepersoncanspeakwithyoujustbecauseheansweredthephone.1.Hello,thisisoperator.你好，我是电话接线员。2.I'llcallyouuplater.我一会打电话给你。3.MayItalktoMr.McCoy?我想和McCoy先生说话。4.MayIusethetelephone?我可以使用一下电话吗？5.ThisisSamcalling.我是Sam。6.IsthatMr.Sam?你是Sam先生吗？7.Yes,thisisSamspeaking.是的，我是Sam。8.Whomdoyouwishtotalkto?你想要和谁说话？9.I'dliketospeaktoMr.Jack.我想要和Jack先生说话。10.I'llconnactyouwithhisoffice.我通过他办公室电话和你联系。（或我会打电话到他办公室和你联系。11.Pleaseholdtheline.请不要挂线。11.Sorry,keptyouwaitingsolong.You'reon.对不起，让你等这么长时间。请继续。12.Thelineisbusy.电话占线。（或本线路忙）13.Noanswer.没人接。14.Heisonthephone.他正在打电话。15.Thistelephonelineisinterrupted.这个电话线被打断。（或这个电话线被拔掉了。）16.Thewirehavegotcrowd.这个线路忙。（或电话占线）1.IwouldliketotalktoMr.Liao.1.我想要和廖先生说话。2.MayIspeaktoMr.Johnsonplease?2.我能和Jonnson说话吗？3.MayIspeaktoyourboss?3.我能和你的老板谈话吗？4.IsthereanyonewhocanspeakEnglish?4.这里有人会说英语吗？5.GivemesomeonewhocanspeakEnglish.5.提供给我一些会说英语的人。6.Iwouldliketotalktosomeoneincharge.6.我想和负责人说话。7.Iwouldliketotalktoyourchief.7.我想要和长官说话。8.LetmetalktoMr.Wang.8.让我和王先生说话。9.CanIspeaktoMr.Lee?9.我能李先生说话吗？10.Whenisheexpectedtobeback?10.他什么回来？12.CanyoutellmewhattimeMr.Chenwillbeback?12.你能告诉我陈先生什么时候回来？13.Whoisthisplease?13.请问你是哪位？14.Whoiscallingplease?14.请问你找谁？15.MayIhaveyourname?15.能告诉我，你的名字吗？16.Whomareyoucalling?16.你要找谁？17.Willyoupleasespellhisnameforme?17.你能为我拼写他的名字嘛？18.Pleasesayitagain.18.请再说一遍。19.Willyoupleaserepeatit?19.可以请你重复它吗？20.Willyouspeakalittlelouder?20.你说话可以大点声吗？电话里经常听到的客服英语1、空号：中文：您好！您所拨打的号码是空号，请核对后再拨。英文：Sorry!Thenumberyoudialeddoesnotexist,pleasecheckitanddiallater.2、被叫用户关机：中文：您好！您所拨打的电话已关机。英文：Sorry!Thesubscriberyoudialedispoweroff..3、被叫不在服务区：中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。英文：Sorry！Thesubscriberyoudialedcannotbeconnectedforthemoment,pleaserediallater.4、主叫欠费停机/单向停机中文：对不起！您的电话已欠费，请您续交话费，谢谢！英文：Sorry,yourtelephonechargeisoverdue,pleaserenewit,thankyou!5、用户申请临时停机/其他原因暂时停机：中文：对不起！您的电话已停机。详情请垂询1860英文：Sorry!Yourtelephoneserviceissuspended,formoreinformation,pleasedial18606、被叫停机：中文：对不起！您拨打的电话已停机。英文：Sorry!Thenumberyoudialedisoutofservice.7、被叫忙：（1）被叫用户登记了呼叫等待功能中文：您好！请不要挂机，您拨打的电话正在通话英文：Sorry!Pleaseholdon，thesubscriberyoudialedisbusynow,.（2）被叫用户未登记呼叫等待功能中文：您好！您拨打的电话正在通话中，请稍后再拨英文：Sorry!Thesubscriberyoudialedisbusynow,pleasere