Basic-Problem-Solving-(with-Chinese)-问题解决

Titleofpresentation1StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingTrainingMaterialBasicProblemSolving基本问题解决BasicProblemSolving,November2013Author:FrankMaasSlide1Titleofpresentation2StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingPurposeandLearningOutcomes目的及学习效果Introductionandexpectations介绍及期望SubjectMatterTitle:BasicProblemSolving主题：基本问题解决SummaryandNextSteps总结及下步计划Glossaryofterms术语Appendices附录AssociatedDocumentsandReferenceMaterials相关文件及参考资料Content内容Slide2Titleofpresentation3StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingThistrainingpackistobeusedtotrainparticipantsandleadersinBasicProblemSolving.本次旨在培训解决问题的基本方法。Purpose目的LearningOutcomes学习效果Participantswillbeableto:参与者将能做到：Understandtheproblemsolvingprocess理解问题解决流程Understandthethinking&behaviournecessarytobesuccessful理解成功必备的思考方法及行为Understandtheimprovementmetrics(KPI’s)理解KPIWorkwiththeProblemSolvingtemplate使用问题解决标准格式Applytheproblemsolvingtools应用问题解决工具Slide3Titleofpresentation4StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingName姓名Roleinthebusiness职责Experienceofthissubjectmatter经验Expectationsfromthisdevelopmentactivity期望Introductionsandexpectations介绍及期望Slide4Titleofpresentation5StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingInalfaRoofSystemsGroupCompanyConfidentialBasicProblemSolving基本问题解决Slide5Titleofpresentation6StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingWhyBasicProblemSolving?为什么要进行基本问题解决AcommonmethodforallInalfaplants英纳法各个工厂的共同方法UsedbytheproductionteamandtheCFT使用于生产团队及CFTAttheGemba(wheretheworkhappens)用于生产现场Quickaccesstoevidence快速得到证据的途径Providestructureandtools提供架构及工具ImproveawarenessandknowledgeofProblemSolving提高问题解决的意识及知识Slide6Titleofpresentation7StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingBackgroundtoproblemsolving背景Whytheneedtosolveproblems……..well?为什么需要更好的解决问题？ProblemOccurs问题发生Problemfixed问题解决Time?时间？Problemidentified问题确认Days天???Weeks周???Months月???=ProblemOccursProblemfixedTime?Minutes分钟??Hours小时??=Protectsthecustomer保护客户Protectsyourbrand保护品牌Reducestotalcosts降低成本Improvesprofitability提高利润Slide7Titleofpresentation8StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingTheInalfaProblemSolvingStructure英纳法问题解决架构“SixSigma”Specialassignedteam“Basic,Solutionlevel”Multidisciplinaryteam“Basic,Containmentlevel”Productionteam(shopfloor)ProblemComplexityTrainingintensityUseofPStoolsKnowledgelevelSlide8Titleofpresentation9StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingBasicProblemSolvingPhases基础问题解决阶段“SixSigma”Specialassignedteam“Basic,Solutionlevel”Multidisciplinaryteam“Basic,Containmentlevel”Productionteam(shopfloor)1.ProblemDescription问题描述2.Containment遏制3a.1stlevelRootCause1级根本原因3b.2ndlevelRootCause2级根本原因4.Design+ImplementSolution设计及实施5.Validatesolution验证解决办法DMAICSlide9TheInalfaProblemSolvingStructure英纳法问题解决架构Titleofpresentation10StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingProblemdescription问题描述Containment遏制1stLevelRootCause1级根本原因2ndLevelRootCause2级根本原因Solution解决办法SolutionValidation验证123a3b45Slide10TheInalfaProblemSolvingStructure英纳法问题解决架构Titleofpresentation11StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingSystemofWork工作系统–Trainingmaterial培训资料–Template格式–Linesideboard线旁目视板–R&R+processflowR&R及过程流–Capabilitymatrix/KPI性能矩阵/KPISystemofThinking&Behaviour思考与行为系统–Thinking&BehaviourMatrix思考、行为矩阵SystemofImprovement改善系统–KPI’s–Reviewprocesses审核过程Slide11TheInalfaProblemSolvingStructure英纳法问题解决架构Howourproblemsolvinghasbeendeveloped我们的问题解决是如何被开发的Titleofpresentation12StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingHowmightwedescribecriticalThinkingandBehaviourinProblemSolving?我们如何在问题解决中描述关键的思考及行为？Surfaceproblems–don’thidethem!彰显问题—绝不隐藏问题Always‘GototheGemba’一直保持到现场Focuson‘how’and‘why’–not‘who’!(noblame)关注如何和为什么而不是谁的责任（不抱怨）Supporttheenvironmentforpeopletosolveproblems给员工创建解决问题的环境Betenacious(!)aboutfindingrootcauseandsolutions坚决找到根本原因及解决办法Discipline(aboutprocess)andhonesty(aboutcauses)纪律（关于流程）和诚实（关于原因）LivePDCASlide12TheInalfaProblemSolvingStructure英纳法问题解决架构Howourproblemsolvinghasbeendeveloped我们的问题解决是如何被开发的Titleofpresentation13StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingPDCAthinkingPCDA思考方法PLANSlide13DOExecutestepsinadisciplinedmannerwiththerightpeopleengaged合适的人以规范的方法来执行计划CHECK?ACTValidationbuiltintobothcontainmentandsolutionverification(exitcriteriaforeverystep)问题遏制与解决方法均得到验证并生效(达到每一个计划的关闭标准)Titleofpresentation14StrictlyConfidentialCopyrightIRSG2013BasicProblemSolvingProblemDescription问题描述HowdoyoudefinetheproblemDescription?如何定义问题描述？Whatisimportant?要点是什么？Whatdoyouneedtoknow?你需要去了解什么？Whatdoyouneedtodo?你需要去做什么？Keypoints要点Theproblemdescriptionisthebasisforfurtherinvestigation问题描述是进一步研究问题的基础Thegoalistocollectdetailedfactsabouttheproblem目标是收集与问题相关的详尽的事实Avoidtheuseofopinionsandassumptions避免使用个人观点及假设Moredetailsresultinabetterproblemdescription细节越多，问题描述越清晰Aproblemwellstatedisaproblemhalfsolved好的问题描述已经使问题解决了一半CharlesF.KetteringUSelectricalengineer&inventor(1876-1958)Slide14Titleofpresentation15StrictlyConfidentialCopyrightIRSG2013B