航空服务客舱会话

航空乘务英语客舱会话课程介绍本课程介绍了机上最常用的服务用语与对话。通过对本课程的学习，使学员熟悉航空乘务工作的基本内容，并具有基本的英语沟通能力。本课程的培训程序是：主题介绍(maininstruction)关键词汇(keywords)运用技巧(usingskill)分组讨论(discussion)运用练习(practice)UnitOne:Boarding---MainInstructionUnitOne:Boarding—KeyWords•aboard•aisle•green-colored•inthemiddleof•boardingpass•row•indicate•overheadcompartment•allow•gothrough•windowseat在（车）上，在（船）上通道，过道绿色的在……前面登机牌排，行指示，显示行李架（舱）允许，承认通过靠窗的座位UnitOne:Boarding—UsingSkill•greeting:Themainpurposeofgreetingistobuildupandmaintaingoodrelationship.•findseat:makesuretheseatnumber---explain•askothersforhelp:muststarttheconversationpolitly.•sentencepattern:Excuseme,Sir-------Please------Thanks.-------You’rewelcome,Sir.MayI-------Excuseme,Could(would)youplease------Pleaseletusknowifthereisanythingwecandoforyou.UnitOne:Boarding---Discussion•Howwouldyougreetthepassengerswhentheyboardtheplane?•Apassenger’sseatnumberis12A.Howcanyouhelphimtofindhisseat?•Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim?•Willpassengersbeabletochangeseatsfreelyduingtheflight?UnitOne:Boarding—PracticeUnitTwo:Seating---MainInstructionUnitTwo:Seating---KeyWords•together•windowseat•legroom•restrict•stretch•balance共同，一起靠窗的座位放脚空间,踏脚处限制伸展平衡UnitTwo:Seating---UsingSkill•offerhelp:Thisissocialbehavior.Cabinattendantsalwaysofferhelptotheircustomersiftheywanttogivegoodservice.Thosewhoaccepthelpmayfeelgratefulandexpresstheirthanks.•sentencepattern:Excuseme,Iwantto--------.Canyouhelpmeto---?I’ll----if-----.too-----to---Wouldyouplease----?I’msorry----.I’mafraidthat-----.Thankyoufor----.UnitTwo:Seating---Discussion•Whenapassengerwantstochangeseatwithothers,howdoyouhelphim?•Whenapassengerwantstotakeaemptyseat,whatwouldyousay?•Whenapassengertakethewrongseat,whatwouldyoudo?UnitTwo:Seating---PracticeUnitThree:Seating---MainInstructionUnitThree:Seating---KeyWords•instruction•goover•willing•assistance•enlist•incaseof•available•pullout•manage•complicate•properly•inthatcase•regulation•evacuate•upon•signal知识，用法说明书仔细检查，复习乐意的,自愿的帮助万一，假设有用的，可用的拉出处理，应付，操纵复杂恰当的，适当的在那种情况下规章，规则疏散，撤出依附于，按照信号UnitThree:Seating---UsingSkill•Theseatbesidetheemergencyexit:it’sveryimportanttomakesurethatthereissomebodycanhelpthecrewincaseofemergency.Theyshoulddouponthecrew’sinstruction.•sentencepattern:Excuseme,yourseatisjustbeside-----.Areyouwillingtooffertheassistance------?I’mnotsureifIcan-----.Couldyoushowme------?Youarekindlyrequestedto-----.UnitThree:Seating---UsingSkillYourseatisjustbesidetheemergencyexit，wouldyoupleasehelpthecrewtoopenthisdoorwhenintheemergencysituation？Sopleasereadthissafetyinstructionnow.您正好坐在紧急出口座位上，当发生紧急情况时，您是否愿意帮助机组成员打开这个出口？请您现在阅读一下出口座位须知卡。UnitTwo:Seating---Discussion•Whatwouldyousaytothepassengerwhoseseatisjustbesidetheemergencyexit?•Whatwouldyoudoifthatpassengerisnotwillingtohelpcrewtodosomething?•Howwouldyoudoiftheseatbesidetheemergencyexitisempty?UnitThree:Seating---PracticeUnitFour:Baggage---MainInstructionUnitFour:Baggage---KeyWords•allow•block•regulation•emergency•galley•prepare允许，承认防碍,阻塞规则,规章,调节,校准紧急情况,突然事件狭长船,大型划船,船上厨房准备UnitFour:Baggage---UsingSkill•Askforhelp：Peoplemayaskothersforhelpwhentheyareintroubleorinneed,butbeforetheydoso,theymuststarttheconversationpolitely.•sentencepattern:Wouldyouminddoning------?No,Idon’tmind.I’mafraidwearenotallowedtodo------.I’mafraidyoucan’tdo------.too-----to------UnitFour:Baggage---Discussion•Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?•Apassenger,sbagistoobigtoputinthecompartmentorundertheseat,howdoyouhelphim?•Apassengerleavethebagbytheemergencyexit,howwouldyoudo?UnitFour:Baggage---PracticeUnitFive:BeforeTake-off---MainInstructionUnitFive:BeforeTake-off---KeyWords•champagne•towel•thirsty•hangup•closet•certainly•valuable•wallet•supplementary•comfortable香槟酒，香槟色毛巾口渴的，渴望的挂断,拖延,把...挂起来壁橱,储藏室的确,(口语)当然,行贵重的，有价值的皮夹，钱夹增补物，辅助的舒适的UnitFive:BeforeTake-off---UsingSkill•Peopleaskfordirectionsorlocationswhentheyareinanewplace.Itisimportantforflightattendantstomakeagoodservicebeforetake-off,becauseit’sagoodbeginningoftheflight.•sentencepattern:Wouldyoulike-----?Thatsoundsagoodidea.Wouldthatbeallright?Thatwouldbefine,thankyou.Wouldyoulikemetodo------foryou?UnitFive:BeforeTake-off---Discussion•Whatkindofserviceshouldweoffertothepassengersbeforetakeoff?•Apassengerwithababydoesn’tknowhowtofastenherseatbelt.Whatwouldyoudaytohelpher?•Apassengeraskssomethingtodrinkbeforetakeoff,whatwouldyousay?UnitFive:BeforeTake-off---PracticeUnitSix:BeforeTake-off---MainInstructionUnitSix:BeforeTake-off---KeyWords•reach•cruise•altitude•journal•electronic•equipment•interfere•navigation•cigarette•immediately•forbid•chewinggum•到达，达到•巡游，巡航•高度•定期刊物,杂志•电子的•设备•妨碍，干扰•领航，导航•香烟•立刻，马上•禁止，不许•口香糖UnitSix:BeforeTake-off---UsingSkill•Therearesth.cannotbedoneintheairplane.Theflightattendantsshouldaskthepassengersnottodosth,sometimes.Buttheyshouldbepolitely,andexplainthereasonaspossibleastheycan.•sentencepattern:---Youwillhavetodosth.until------Wouldyouliketodo-------I’mafraidwedon’thavethatonboard.---Youarenotallowedtodosth.---Itmightinterferewithsth.UnitSix:BeforeTake-off---Discussi