商务英语写作第九章

商务英语写作___ChapterNineReportsMostcommonletters:TheinquiryletterTheacknowledgementletterTheresponseletterThecomplaintletterTheadjustmentletterTheapplicationletterTheacceptanceletterWhataretheneedsofthepeople……?Reporttheinformationfoundinamarketstudy.Reporttheprogressofaproject.Reporttheinvestigationofanincident.Reportthesalesperformance.Reporttheresultofasurveyofanykindleadingtorecommendations.1.Whatistheaimofreports?Reportsareusedtopassinformationfromonepersonorgrouptoanother.Informationalreports:conveyinformation(results,factsordata)alonewithoutanycommentary.Minutesofmeetings,forexample,conveyonlytheeventsanddecisionsofameeting.1.Whatistheaimofreports?Analyticalreports:conveyinformationandthewriter’sanalysisorinterpretationofit.Progressreports,forexampleareusuallyanalytical,reportingnotonlywhathastakenplacebutthewriter’sanalysisofit.1.Whatistheaimofreports?Recommendationreports:conveyinformation,thewriter’sanalysis,andthewriter’sideasaboutappropriateactionsthatmightbetaken.Policydirectives,areanexampleofthistypeofbusinessreport.1.Whatistheaimofreports?2.TwotypesofreportsFormalreportsInformalreportsAninformalreportisusuallywrittenintheformatofamemoforinternalcommunication,particularlywithindepartmentandfordealingwithroutineissues.3.Informalreports:MemoHeading:ToFromDateSubjectBackground/Introduction/SituationFindings/AnalysisofSituationAction/Solution/ConclusionSeeletterA,Chapter113.ThegeneralPlanforMemoTitlepageTermofReference/Introduction:a.whythereportiswritten?b.whatthereportisabout?c.whenthereportneedstobesubmitted?3.ThegeneralPlanforShortformalreportProcedure/Method:toexplainhowandwheretheinformationwasgathered.Findings:a.containtheinformationthatyouhavefoundasaresultofyourprocedure.b.concludethefactsandfiguresthathavebeencollected.3.ThegeneralPlanforShortformalreport3.ThegeneralPlanforShortformalreportConclusions:Makesurethatyourconclusionsarebasedonyourfindings.Youshouldnotintroducenewpointshere!CustomercommentsonourproductsTermsofreferenceMrs.Pearcehasrequestedareportonwhatourclientsthinkofourproductsandservices.Sheparticularlywishestoknowaboutanynegativecomments.ThereportshouldbereadyforthenextBoardofDirector’smeeting.Explainingwhatthereportisabout,whowantsthereportandwhenthereportisneededProceedingsIanalyzedtheresultsofourtelephoneandletterenquiresmadetoallclientswithinthefirsthalfyearof2007.ExplaininghowtheinformationwasGathered.FindingsCustomersmentionedveryfewproblems.Ourburglaralarmswereourmainsales.Itwasveryunexpectedforourburglaralarms,andsecuritylightingtobethoughtofasnothingbutexcellent.Smokealarmswereratedconsistentlybelowourotherproducts.Oneinevery20ofoursmokealarmcustomerswasdissatisfied.FindingsThemainflawsmentionedaboutoursmokealarmswere:-unattractive-poorquality-cheaplooking-obtrusive-toosensitivePresentingfactsandideas.ConclusionsMostofoutgoodsarewellthoughtof.Oursmokealarmsarecausingconcern.Explaininganddiscussingthefacts/ideas.Recommendations1.Lookforabetterqualitysmokealarmwithlesssensitivityandmorepleasantappearance.2.Considerreplacingunsatisfactorymodelspreviouslysold.Puttingforwardsuggestionsforactionstobetakenbasedonthefindings.Introduction:Thisreportaims/setoutto…Thepurposeofthisreportisto…Thereportisbasedon…UsefulsentencepatternsFindings:Itwasfoundthat…Thefollowingpointssummarizedourkeyfindings.Thekeyfindingsareoutlinedbelow.UsefulsentencepatternsConclusions:Itwasdecided/agreed/feltthat…Itisclearthat…Itcanbeconcludedfromthereportthat…,anditisofgreatimportancethat…Noconclusionswerereachedregarding…UsefulsentencepatternsRecommendations:Itissuggested/proposed/recommendedthat…Westronglyrecommendthat…Itisessentialto…Itwouldbeadvisableto…Wethinkthatthenextstageisto…Afollow–upactionshouldbemade…,sothatwecan…UsefulsentencepatternsExercises:这是董事会2007年5月份会议有关决策的报告.HereisthereportaboutthedecisionsmadebytheBoardofDirectorsfortheMay2007meeting.Exercises:目前调查的结果可总结为以下几点.ThemajorfindingsofthepresentinvestigationcanbesummarizedasFollows.Exercises:这个建议是我在前三年研究的基础上提出的,我相信会行的通。TherecommendationisbasedontheresearchIhavedoneinthepastthreeyears,andIbelieveitwillworkwell.Exercises:目前我们正在进行该项目的调查工作,已取得了下列成绩。Currently,weareengagedintheinvestigationworkoftheproject,andwehavemadethefollowingachievements.调查表明此类产品的市场正处于成长期。Theresearchrevealsthereisagrowingmarketforthesekindsofproducts.Exercises:Exercises:员工福利满意度调查SatisfactionwithEmployeeBenefitsTermsofreference这篇报告是在人事部主管李明的要求下提交的.报告的内容是关于员工对于福利的满意程度.这篇报告要求在7月28日上交.Exercises:Exercises:TermsofreferenceMr.MingLi,DirectorofPersonnel,hasrequestedthisreportonsatisfactionwithemployeebenefits.ThereportwastobesubmittedtohimbyJuly28.Procedure在4月1日到4月15日之间,从所有的员工中抽取了15%的人作为代表进行了面谈.具体内容包括:1.对于目前使用的福利套装的整体满意度.2.与人力资源部门打交道时所遇到的问题.3.对于改进沟通机制所给出的建议.4.与医疗保险机构打交道时所遇到的问题.(HMO)(HealthMaintenanceOrganizations)Exercises:ProcedureArepresentativeselectionof15%ofallemployeeswereinterviewedintheperiodbetweenApril1andApril15concerning:1.Overallsatisfactionwiththecurrentbenefitspackage.2.Problemsencounteredwhendealingwiththepersonneldepartment.3.Suggestionsfortheimprovementofcomm