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课题序号授课日期第周月日(星期)授课班级授课课时授课形式授课章节名称Unit4IfyoureceiveacomplaintWarm-up,ListeningandSpeakingA使用教具Taperecorder教学目的(1)Studentswillpracticetheirlisteningandspeakingabilities.(2)Studentswilllearnsomeusefulexpressionsabouthowtorespondtooralcomplaints.(3)Studentswillmastersomeusefulexpressionsinthelisteningmaterials.教学重点Studentsshouldmastersomeusefulexpressions:I’mafraidIhavetomakeaseriouscomplaint.Oh,I’msorryaboutthat.I’mafraidwecan’thelpyouatthemoment……Well,I’mafraidthereisnothingwecandoaboutitactually.教学难点Studentswillmastersomeusefulwordsandexpressionsinthelisteningmaterial.课外作业Copyandrecitethenewwordsandexpressions;Finishsomeexercisesinthelearningplan.授课主要内容或板书设计Unit4ListeningandSpeakingA1.waitinline排队等候2.breakdown坏了,出了故障3.explainsth.tosb.给某人解释某事4.soundasif听起来好象5.apologizetosb.forsth.因某事向某人道歉6.keepstopping不断停下7.beunhappywithsth.对。。。不愉快8.haveproblemswithsth.在。。。方面有问题9.cutout停止10.runproperly正确运转11.complaintosb.aboutsth.complaintosb.that…complainthat…12.表示“做某事遇到/有困难”的句型有:havetroubledoing/havetroublewithsth.havedifficultydoing/havedifficultywithsth.haveahardtimedoing/haveahardtimewithsth.教学步骤教学内容教学方法及双边活动Step1Step2Warmup1)Freetalk:Letstudentstalkaboutthepictures.2)Letstudentsreadtheproblemsthentrytochoosethecorrectpictureforeachproblem.3)PairworkCreateshortconversationsabouttheproblemslistedaboveandrole-playwiththeirpartner.ListeningandSpeakingA1)Studentswilllistentothetapeforthefirsttime;trytocirclecorrectanswerinPart1.2)Listenagainandunderlinethecomplaintsintheconversation.3)Teacherwillexplainsomeusefullanguagepointsinthedialogue,thenmakestudentsreadthedialogueinroles.4)Sumup:Askstudentstosumupsomeusefulexpressionsonmakingacomplaint,acceptingacomplaint,delayingacomplaint,rejectingacomplaint.Encouragestudentstogivemoresentences.5)Drills:StudentswillfinishtheexercisesinPart3,accordingtotheexample.6)Roleplay:Studentswillworkingroups.UsetheexpressionstheyhavelearnedtomakeaStep3dialogue,accordingtothesituation:AmyhadproblemswithherscannersoshemadeacalltotheCustomer.Teacherwillgiveanexampleifnecessary,thenletsomestudentsrole-playit.HomeworkCopyandrecitethenewwordsandexpressions;Finishsomeexercisesinthelearningplan.课题序号授课日期第周月日(星期)授课班级授课课时授课形式授课章节名称Unit4IfyoureceiveacomplaintListeningandSpeakingB使用教具Taperecorder教学目的(1)Studentswilllearntocatchkeyinformationinthelisteningmaterial;(2)Studentswillmastersomeusefulwordsandexpressions;(3)Studentswillknowsomethingabouthowtocopewiththeoralcomplaints.教学重点Studentsshouldmastersomeusefulwordsandexpressions:cash,exchange,merchandisecoupon,refund,balance,giveback,besatisfiedwith,beusedas….教学难点Studentswillmakeadialogueabouthowtocopewiththecomplaints.课外作业Copyandrecitethenewwordsandexpressions;Finishsomeexercisesinthelearningplan.教学步骤教学内容教学方法及双边活动Step1Step2ReviewReviewsomeusefulwordsandexpressionsinlastclass.waitinline排队等候breakdown坏了,出了故障explainsth.tosb.给某人解释某事soundasif听起来好象apologizetosb.forsth.因某事向某人道歉keepstopping不断停下beunhappywithsth.对。。。不愉快haveproblemswithsth.在。。。方面有问题cutout停止runproperly正确运转complaintosb.aboutsth.complaintosb.that…complainthat…表示“做某事遇到/有困难”的句型havetroubledoing/havetroublewithsth.havedifficultydoing/havedifficultywithsth.haveahardtimedoing/haveahardtimewithsth.NewwordsLearningLetstudentsmatchthewordsontheleftwiththeChinesemeaningontheright.Cash现金Exchange调换Merchandisecoupon商品券Refund退款Step3Step4Step5Step6Balance余额,欠款ListeningandSpeakingB1)Listentothetape,trytomasterthemainidea,andthenfinishPart62)Listenagainandtrytocatchsomekeysentences,thenfinishPart73)Teacherwillexplainsomedifficultlanguagepointsinthedialogue.DiscussionSupposeyouareashopassistantatadepartmentstore.Whenfacinganangrycustomer,whatshouldyoudo?Aladyiscomplainingaboutanewlyboughtcoatshedoesn’tlike.Howtocopewiththesituation?Role-playLetstudentscompletetheconversationinPart10thenrole-playitwiththeirpartner.HomeworkCopyandrecitethenewwordsandexpressions;Finishsomeexercisesinthelearningplan.授课主要内容或板书设计Unit4ListeningandSpeakingB1.solvethecomplaint解决投诉2.giveback交还3.beusedas被用作4.merchandisecoupon商品券5.beequalto等同于6.besatisfiedwith对。。。感到满意7.complainaboutanewlyboughtcoat投诉一件刚买的外套8.copewiththesituation处理这情况9.exchangesth.Forsth.拿。。。与。。。交换10.somethingwrongwith出了毛病,有故障11.change…for…用。。。换来。。。change…into…把。。。变成。。。课题序号授课日期第周月日(星期)授课班级授课课时授课形式授课章节名称Unit4IfyoureceiveacomplaintReadingandWriting使用教具Taperecorder教学目的(1)Studentswillknowsomethingabouthowtovoicetheircomplaints.(2)Studentswillmastersomeusefulwordsandexpressionsinthetext;(3)Studentswillknowhowtowriteanadjustmentletter.教学重点Studentswillhaveagoodunderstandingofthetextandmastersomeusefulwordsandexpressions:voiceone’scomplaints,withtheintentionofdoing,either…or…,remove…from…,lookinto…,lookforwardto……教学难点Studentscanwriteanadjustmentletter.课外作业WritetheadjustmentletterinPart6Finishsomeexercisesintheworkbook.教学步骤教学内容教学方法及双边活动Step1Step2Step3Step4ReviewReviewsomeusefulexpressionsinlastclasssolvethecomplaint解决投诉giveback交还beusedas被用作merchandisecoupon商品券beequalto等同于besatisfiedwith对。。。感到满意complainaboutanewlyboughtcoat投诉一件刚买的外套copewiththesituation处理这情况exchangesth.Forsth.拿。。。与。。。交换somethin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