饭店英语教案

旅游专业英语——饭店英语Foreword:Goodmorningeverybody!I’msogladtoseeyouagaininthenewyear.WewilllearnNewEnglishforHoteltogetherinthisterm.Justlikebefore,Ihopeeverycanstudyhardandaskmorequestionstome,let’smakeprogresswitheachotherandyoucanmeettheneedsofyourjobinthefuturewithafluentEnglish.TherearesomedifferentfromGuidingEnglishwithEnglishforhotel.TherenosuchnewwordsinhotelEnglishandsomesentenceseasilyberepeated,soyoushouldpracticethesesentenceshardlyandcancommunicatewithdifferentpeopleindifferentsituation.ThecontentofhotelEnglishconcludetwoparts:oneissituationaldialogueswhichaboutbusinessofdifferentpartofahotel,theotherissometheoryaboutthisindustry.Theformerismoreimportantthanthelater.Themostimportantgoalisopenyourmouthtospeakandcommunicatewithothers.SoIhopeallofyoucanmasterthisimportantabilityandpracticeitbyheart.前言：各位同学早上好，非常高兴在新年里再次和大家见面。这学期我们将一起学习宾馆英语。和以前一样，希望大家认真练习，多问问题，让我们一起进步也希望你们将来能以一口流利的英语适应工作的需要。宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的场合和不同的人来交流。宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部分是关于这个行业的理论性文章。当然情景对话部分的内容是比较重要的，我们最重要的目的就是让你们拥有流利的英语口语。希望大家用心学习，熟练掌握这项重要的技能。Contentbeforeclass:reviewofhotelindustry1.WhatIsaHotel.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.CommercialHotelResortConventionHotelMotelAirportHotelInquiry1∨Inquiry2∨Inquiry3∨Inquiry4∨Inquiry5∨B.Listentothetapeandfillintheblankswiththewordsorphrasesyouhear.Ahotelisahomeawayfromhomeforallthetravelingguestswhoneedrest,food,anddrink.Ahotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestreceivefromtheirhomeawayfromhome.C.ListentothetapeandmatchthejobsinColumnAwiththedepartmentsinColumnB.AB1.chambermaidA.FrontOfficeDepartment2.receptionistB.FinanceDepartment3.RoomServicewaitressC.HousekeepingDepartment4.chiefcashierD.FoodandBeverageDepartmentD.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Man(M):Whatdoyoudointhehotel?Woman(W):IamachambermaidintheHousekeepingDepartment.M:Whatareyourduties?W:Well,mydutiesincludemakingsurethattheroomsarecleanandinorder.ButnextweekIwillbeworkingintheFoodandBeverageDepartment.M:Whatareyougoingtodothere?W:IwillbeaRoomServicewaitress.Iwillnotedownordersfromguestsandtakefoodtraysuptotheirrooms.Andwhat’syourjob?M:IusedtobeareceptionistintheFrontOffice,andnowIamworkingintheFinanceDepartmentasachiefcashier.W:Andwhatareyourresponsibilities?M:Iamresponsibleforpayingoutandreceivingmoney.W:Oh,that’sachallengingjob.E.Nowtrytodiscussasmanytypesofhotelsaspossibleinyourcityanddiscusstheirdifferencesinfunction.2．HowtoEntertheHotelWorldDialog1.WeHaveaDream(TwocollegestudentsofTourismManagementDept.aregoingtohavetheirinternshipinahotel.Nowtheyaretalkingabouttheircareerandambition)A:It’sluckythatwearegoingtoworkatWitzHoteltogetherfromtomorrowon.Wearetocreateahomeawayfromhomeforallthetravelingguestswithourownhands.B:Youbet.That’stheaimofthehotelbusinessandthemissionofthehotelstaff.A:Besides,ahoteliscalledamini-UnitedNations.Wecanmeetandservepeoplefromallwalksoflife.B:Andfromallovertheworld.Thatmakesusfeelproud,doesn’tit?A:Rightyouare.ButIamworryinghowtosatisfyeveryguest.B:Noworry,boy.Justrememberwhatourteacherssaid---beneatandsmartinappearance,courteoustoeveryone,andcooperativewithco-workers.A:Themostimportantqualityisareallikingforpeopleandawarmdesiretohelpthem.B:Totellyouthetruth,IhopesomedayIwillbecomeamanager,eventhegeneralmanager.A:SodoI.Butcanyoutellmewhatmanagementis?B:Managementmeanstogetthingsdomebytherightpeople.Hotelmanagementishotelservicemanagement.Goldenmanagementhatchesgoldenservice.A:OK.Ontheotherhand,thesuccessofmanagementdependsontheserviceofallemployees.Serviceistheessenceofourcareer.B:Romewasnotbuiltinaday.Solet’sworkstillharder.A:Andrealizeourdream.Dialog2.Ajob-huntingInterview(TheHumanResourceManager,withtheinterviewee’sresumeinhishand,isnowgivingheraninterview.)Manager(M):Misspen,sitdown,please.Interviewee(I):Thankyou.M:Now,pleasetellmewhyyouwanttoworkinahotel.I:Ienjoyworkingwithpeople.Inahotel,Icanservicedifferentpeopleandfulfilltheirrequirements.Inreturn,myguestsarefriendlytomeandthismakesmehappy.M:Butwhydoyouchoosetoworkinourhotel?I:Well,yoursisafamousfive-starjoint-venturehotel.It’smanagerialsystemfitsmewell.That’sthereasonIchoosetocomehere.M:Yourresumeshowsthatyouworkedasajuniorsupervisorsometime.What’syourunderstandingofasupervisor?I:Inoneword,asupervisoristhelinkingpinbetweenthepeoplewhodothejobandthepeoplewhosetthehotel’sgoals.M:Then,whatisagoodsupervisorinyouropinion?I:Tomyknowledgeandexperience,agoodsupervisorshouldbefirmandplayfair,relyontheteamworkandfulfilltheguests’reasonablerequirementswithrespectandefficiency.M:Mm.NowIhaveaskedyoumanyquestions.Doyouhaveanythingtoaskme?I:Well,mayIknowsomethingaboutthesalarypackage?M:Thestartingsalaryforthefirstthreemonthsis3,000yuanRMB,plusbonusandmeals.There’llbeperiodicalincreasebasedonyourjobperformanceandhotelpolicies.I:That’squitereasonable.M:Onemorething,whenwillyoubeavailable?I:Anytimenextweekwilldo.M:OK.We’llletyouknowourdecisionwithinfivedays.Thankyouforcoming