酒店英语复习资料

酒店英语汇总复习资料感谢与应答1、Thankyouforyouradvice(information,help)感谢您的忠告（信息、帮助）。2、It‘sverykindofyou.谢谢，您真好。3、It‘smypleasure.非常高兴为您服务。4、Iamatyourservice.乐意为您效劳。5、Thankyouforstayinginourhotel.感谢您在我们酒店下榻。6、Sorrytohavekeptyouwaiting.对不起，让您久等了。Apology道歉1、I‘mverysorry.非常抱歉。2、I’msorrytotroubleyou.对不起打扰你了。3、I‘msorrytohavetakensomuchofyourtime.对不起占用你太多时间了。4、I’msorrytohavekeptyouwaiting.对不起让你久等。5、Excusemeforinterrupting[,intə'rʌpt]you.原谅我打扰你了。6、Ihopeyou'llforgiveme.我希望你能原谅我。7、Itdoesn'tmater.没关系。8、Don'tbotheraboutthat别再想它。电话用语1、***hotel,frontdesk.CanIhelpyou?***饭店，前台。请问有什么可以帮到您？2、Sorry,heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?您要留口信吗？3、Pardon.对不起，请再说一遍，好吗？询问1、Can(May)Ihelpyou?我能帮您什么吗？2、WhatcanIdoforyou?我能为您干点什么？3、IsthereanythingIcandoforyou?有什么能为您效劳的吗？4、MayIuseyourphone?我能借用您的电话吗？Certainly/Yes,ofcourse.当然可以。问路1、Goupstairs/downstairs.上楼/下楼。2、It'sonthesecond(third)floor.在二（三）楼。3、Whereisthewashroom(restroom,elevator)请问盥洗室（休息室、电梯）在哪儿？4，Thisway,please.请这边走Turnleft/right.往左转/右转。提醒1、Mind(Watch)yourstep.请走好。2、Pleasebecareful.请当心。3、Pleasedon'tleaveanythingbehind.请别遗忘您的东西。4、Don'tworry.别担心。5、Takeiteasy.放心好了。6、Pleasedon'tsmokehere.请不要在这边抽烟。提供帮助1、MayItakeyourbagforyou?我可以为你拿你的手提包吗？2、MayIhelpyouwithyoursuitcase?我能帮你拿你的箱子吗？3、Wouldyoulikemetocallataxiforyou?你需要我为你叫一辆出租车吗？4、Thanksforthetrouble.麻烦你了。祝贺1、Congratulations!祝贺您！2、Happynewyear!/Valentine’sDay/DragonBoatFestival新年快乐！3、MerryChristmas!圣诞快乐！4、Haveaniceholiday!假日快乐！5、Wishyoueverysuccess!祝您成功！酒店部门HousekeepingDepartment：管家部SecurityDepartment：保安部TransportationDepartment：车队ProjectDepartment：工程部FinanceDepartment：财务部PurchasingDepartment：采购部HumanResourceDepartment人力资源部StaffCanteen：员工饭堂StaffHostel：员工宿舍MarketingDepartment：市场部MemberAdministrationDepartment：会员行政部CountryClub:乡村俱乐部FrontDesk：前台管理部Food&Beverage：餐饮部IslandCafé：香岛咖啡厅职位instructor[in‘strʌktə]教练receptionist[rɪ'sepʃ(ə)nɪst]接待员starter【'stɑːtə]出发员secretary['sekrɪt(ə)rɪ]秘书waiter男服务员waitress女服务员cleaner清洁工securityguard[sɪ'kjʊərɪtɪ];保安engineer工程师accountant[ə'kaʊnt(ə)nt]会计Cook厨师/chefsupervisor[‘suːpəvaɪzə;’sjuː]主管salesrepresentative营销代表manager经理Clerk[klɑːk]职员Captain领班ChiefDriver车队长RoomAttendant客房服务员Bartender调酒师Cashier收银员TodayisJuly10th,20121-January,2-February,3-March,4-April,5-May,6-June,7-July,8-August,9-September,10-October11-November,12-DecemberWhatdayisittoday？Todayis……Sunday,1-Monday,2-Tuesday3-Wednesday,4-Thursday,5-Friday,6-SaturdayReception&housekeepingservice总台及客房服务•1.Howlongwouldyouliketostay?请问您要逗留多久•2Forhowmanynights你要住几个晚上•3,Whatkindofroomwouldyoulike(orprefer)?您希望要什么样的房间？•4.Whichkindofroomwouldyouprefer?请问您喜欢哪一种房间？•5.Howwouldyouliketosettleyourbill?请问您的账单如何处理？•6Doyouwantasingleroomoradoubleroom?你想要单人房还是双人房？•7Wouldyoulikearoomwithbathorshower?您想要浴缸的还是淋浴的房间？•8,Howmanypeoplearethereinyourparty?你们一起有几个人？•9,Whatistherate，please？请问房费多少？•Thecurrentrateis200night．现行房费是200一天•前台接待C:Roomreservation.MayIhelpyou,sir?客房预约部，能为你效劳吗？G:I’dliketocancelareservation.我要取消一项预约。C:MayIhavetheguestnameofthereservation?那是以谁的名字预约的？G:Johnson.杰克逊.C:MayIhavethereservation’sdate?预定的是哪一天呢？G:FromFebruary27for3nights.从而2月7号起三晚。C:Thankyou,madam.I’llcancelMr.Johnson’sreservationforyouandwelookforwardtohaveanotherchancetoserveyouinthefuture.谢谢你，女士，我会取消杰克逊先生的预约，我们期待行李生•B:Goodevening,sir.Welcometo……晚上好，欢迎光临•G:Thankyou.谢谢。•B:Howmanypiecesofluggagedoyouhave?•您有多少件行李？•G:Justthesethree.只有这三件。•B:Twosuitcasesandonebag.Isthatright?•两个旅行箱和一个袋子是吗？•G:Yes.That’sall.是的，就这些。•B:I’llshowyoutotheFrontDesk.Thisway,please.•Iwillputyourbagsontheluggagecart.•我带您到前台，请跟我来。我把您的袋子放在行李车上。•G:Isee,thanks.好的，谢谢。•B:I’llshowyoutotheFrontDesk.Thisway,please.•Iwillputyourbagsontheluggagecart.我带您到前台，请跟我来。我把您的袋子放在行李车上。•G:Isee,thanks.好的，谢谢。•B:I’llshowyoutoyourroomwhenyouhavefinished•checkingin.您办完住宿登记时，服务生会带您到房间去。•G:Ok,fine.好的。•B:Enjoyyourstayhere!祝您入住愉快财务收银C:Goodmorning,sir.MayIhelpyou?先生您早，需要我效劳吗？G:Yes,I’mcheckingout.Willyoupreparemybill?是的，我要退宿。请帮我结帐好吗？C:Certainlysir.MayIhaveyouroomkey,please?好的，请把房间钥匙给我好吗？G:Sure,hereyouare.好的，给你。C:Waitaminute,please.I’llgetyourbillready,sir.请稍等，我帮你结算帐单。C:Howwouldyouliketosettlethepayment?您打算如何付款呢？G:Incash,please.Hereyouare.付现金，给你。C:Thankyou.Lookingforwardtoseeingyouagain.谢谢。期待您下次光临。餐饮服务基本用语•1,Whattimewouldyoulikeyourtable?您什么时间需要这张餐桌呢？•2,Atablefortwo?你们是两个人吗？•3,Forhowmany?几个人？•4,Who’sthereservationfor?您为谁预订？•5,Youcansitwhereyoulike.您可以随便坐。•6,Isthistablesuitable?这张桌子合适吗？•7,Thewaitresswillbehereinafewminutes.服务员马上就来。•8,Haveyoubeenserved?有人为您服务了吗？•9,Doyouhaveareservation,sir?先生，您预订了吗？•10,Wouldyoucomewithme,please?请跟我来，好吗？•11,Pleasestepthisway.这边请。•12,Wouldyouliketositnearthewindow?您喜欢靠窗坐吗？•13,Wherewouldyouliketosit?您希望坐在哪儿呢？•14I’llbewithyouinaminute.我马上就来。•15,Wouldyoumindsittinghereinthecorner?靠角坐您不介意吧？•16,Here’sthemenu.这是菜单。•17,I’llbringyouthemenu,sir.先生，我给您拿菜单。•18,Herearethemenuandwinelist.这是菜单和酒单。•19,Areyoureadytoorder?您现在点菜吗？•20,Wouldyouliketoordernow?您现在点菜吗？•21,MayItakeyourordernow?您现在可以点菜了吗？•22,WouldyoulikeChinesefoodorWesternfood?您要吃中餐还是西餐？•23,Whatwouldyoulike?您想吃点什么？•24Wouldyoulikesomethingtodrink?您想喝点什么吗？•25Whatkindofdrinkwouldyoulike?您要点什么饮料。•26What