商业实务中基于《圣经》的价值观

2020/1/41ValuesInPractice商业实务中的价值观JohnKao约翰高President,CrystalCovePartners公司总裁ExecutiveVicePresident,CareMoreHealthGroup集团执行副总裁2020/1/42Introduction导言Valuesformthefoundationofyourcompany.Asolidfoundationmustbedeeprootedtoformthecompany’scorporateculture.Thevalueoftheleadersformtherootsofthatfoundation.CaseStudyapplyingvaluesinacompany价值观奠定公司的基石，一個堅實的基礎必須根深形成公司的文化。領導人的價值觀形成此根基的基礎。應用在公司價值觀的案例。2020/1/43SolidFoundationBasedonBiblicalPrinciplesEcclesiastes:3:1–“EverythingthathappensinthisworldhappensatthetimeGodchooses”–凡事都有定期，天下萬務都有定時。Philippians:4:13–“IhavethestrengthtofaceallconditionbythepowerthatChristgivesme.”–我靠着那加給我力量的，凡事都能作。2020/1/44SolidFoundationBasedonBiblicalPrinciplesMatthew20:26–“ifoneofyouwantstobegreat,youmustbetheservantoftherest”–你們中間誰願為大，就必作你們的用人。2020/1/45CaseStudy:HealthCo.案例研究：健康服务公司Background（背景）:–2yearsofbusinessplanning,fundraising,negotiations.–Acquireda$500Millionhealthservicescompanywith500employees拥有500名员工50亿美元的健康服务公司–Requiredcorporatereengineeringthroughoutoperations.需要在各执行层面实行企业改组–Badcorporateculture糟糕的企业文化•Autocratic-Noempowerment,secondguessing独断专行•Silobehavior,Onlyfriendsaretrustworthy独来独往•Blameculture,Excellentperformanceisnotacorevalue责备•Lowexecutivecommunications缺乏交流•Noalignment-Disagreementisbad无求同文化•Favoritism-Internalrivalriesarehealthy偏好（内部争议是健康的）2020/1/46DefineaNewCultureTogether共同商讨新文化1)Communicateyourvalues2)Developclearcorporateobjectives3)Createalignmentwithkeymanagersthroughoutthecompanywithincentivecompensation4)Clearandconsistentmessagingofthecorporateobjectivesonaregularbasis5)Ongoinginvestmentsinhumancapital溝通力你的核心价值觀制定清晰的企业目标用激励機制創造核心经理层與员工的企業認同感經常清楚持續溝通公司目標持续投资人力资本2020/1/47BeClearonYourValues认清自己的价值观EthicalandHumble道德和謙虛Honestywithrespect.Disagreementisok帶著尊重的诚实。承认不同Alignmentofcorporateobjectives认同公司目标Empowermenttomakedecisions决策授权Accountabilitytoothers信賴他人Continuousimprovement不断改进Operationalexcellenceasacorevalue卓越運營是核心AffirmationofSuccesses确认成功2020/1/48DefineUnambiguousCorporateObjectives确立清晰的企业目标Profitabilitygoals收益目标–Ex:20%operatingincomemargins例：20％毛收入Productivitygoals生产目标–Ex:IncreaseinRevenue/FTE例：收入增加Efficiencygoals效益目标–Ex:Lowergeneralandadminexpensesby10%例：10％消减常整体管理支出KeyInitiatives关键的起步–Ex:Implementationofsystemsdesigntoallowustoscale例：落實体系设计让我们攀昇2020/1/49ImplementAligned/AchievableIncentives執行認同的／可達到的激励Everymanagerhasacorporategoalandpersonalgoalsdesignedtosupporttheoverallcorporategoals.Eachmanagerthencreatesalignedincentivesineachemployeesperformanceplan50%mustbecorporateprofits=Forcecrossfunctionalteamwork.BreakDownsilosMeritocracy,notapoliticalcultureSHOWEXAMPLE:各经理既有企业目标又有适应公司整体目标的个人目标50％必须属于企业利润＝跨越各职能部门打破独行英才管理，非政治文化示例如下：2020/1/410Consistent/HonestEmployeeCommunications=TRUST始终如一/真诚的對待员工All-employeemeetingsfor500people全体500人职工大会100DayExecutiveManagementreportevery100days每100天执行管理层报告WeeklyNewsletters每周周刊WeeklyexecutivebrownbagQ&Alunches每周一次管理层简易问答午餐会议Ensure（确定）:–Clarityofcorporatemissionandobjectives企业使命和目标–EducatehowandwhyCareMoreWINS分享教育如何／為甚麼CareMore”必赢”–Celebratesuccesses庆祝成功–Affirmationofindividualandteamsuccesses表彰个人和团队的成功2020/1/411InvestmentsinPeople投资于人力Clearobjectivesthatarequantifiable清晰地可量化目标Reliablequarterlymanagementreviewsagainstmetricsandproactivecoachingandproblemresolution可靠的季度管理评论（针对量化、鼓勵式指导、問題解决）360reviewsofallemployeeswithgoalofimprovement360份全体员工评论，立足于個人目標改进Open‘consulting’resourcesforteambuildingandopencommunications“UP”為建造团队，开放咨询资源和开放向上的沟通ProfessionalandManagementtraining專业和管理培训2020/1/412ContinuousImprovement不断改进Asaleadereveryoneiswatchingyou;notonlywhatyousay,buthowyousayit.作为管理者人人看着你；不只看你說什麼，同時看着你如何做Howdoyoubehavewhentimesaretough?Isitthesameaswhentimesaregood?艰难时刻你的行为如何？与光景好的时候一样吗？Areyoulivingbythevaluesthatareimportanttoyou?你遵行你所看重的价值观吗？Leadershipisaboutupholdingthosevaluesatalltimes=Youarethelivingembodimentofyourcompaniesvalues领导力就是始终如一地持守哪些价值观。你就是公司价值观活生生的化身。2020/1/413ExampleofValueStatement價值宣言例子Providedbyoneemployee由員工提供:–“Caremoreisacompanythatcaresforandservesthehealthandwelfareofourmembers.Wearecommittedtohonest,valueaddedserviceandcontinuousimprovement”–CareMore是一個關心和照顧客戶健康和福利的公司。我們委身誠實／增值服務和持續精進。2020/1/414Conclusion結論Valuestatementisthefoundationofyourcompany價值宣言是你公司的基石Rootedinbiblicalprinciples根深於聖經原則5buildingblocksinpractice實踐五個建造基石CorporateCulturemustbeownedbyallemployees公司文化必須屬於所有員工2020/1/415Questions題問Whatvaluesareimportanttoyouasaleader?你作為企業領導人以甚麼價值觀為重呢？Howcanyoutakewhatyoulearnedandapplyinyourcompany?你如何應用你所學習的運用到你的公司？