在运输途中

ModuleFifteen:Complaints,ClaimsandAdjustmentsIntensiveStudyExampleshowingSummary:Keywords&ExpressionsHomeworkSupplementedMaterialsIntensiveStudyVocabulary＆NotesUsefulSentencesorexpressionsNotes&Vocabulary●intransit:在运输途中估计运输途中的货物本周六到达。eg.ThegoodsintransitareexpectedtoarriveherethisSaturday.●“关于”一词在函信中使用得很频繁，一般用在句首。有如下相似词组：withrespectto;withregardto;withreferenceto;referringto;concerning等。如：▲关于重量损失，我们寄上检货员的报告，以此证明损失只能在转运过程中才会发生。.Notes&VocabularyLodge:语气比其他几个词要重一些。当向关系较好的客户提赔时，最好不要用lodge。▲Claim作为词当“要求”解时，不包含“要求赔偿”这意，因此用claim作动词来表达“赔偿”时，一定要与compensation搭配。如：Wereservetherighttoclaimcompensationfromyouforanydamage.我们保留向你们要求赔偿任何损失的权利。Notes&Vocabulary●toaccept(entertain)aclaim:接受索赔我们遗憾地得知你方关于货物质量的意见，并准备接受索赔要求。Wearesorrytolearnofyourcomplaintsaboutthequalityofthegoodsandarepreparedtoacceptyourclaim.●torepudiateone’sliabilityforsth:拒绝对某事负责.由于缺乏证据，我们据绝对方索赔负责。Wemustrepudiateourliabilityfortheclaimonaccountoflackofevidence.Notes&Vocabularytosettlebyarbitration通过仲裁来解决这是我们所能做到的最大让步。如你不同意接受我方建议，我们将通过仲裁来解决。Thisisthemaximumconcessionwecanafford.Shouldyounotagreetoacceptourproposal,wewouldliketosettlebyarbitrationNotes&Vocabulary●settlementn.解决；清偿1)Ourproposalofsettlementisthatwewillimmediatelysendtoyoureplacementsofwhichthequalityisguaranteed.我方建议的解决方式是，我方立即发运质量保证的替代品。2)Enclosedisourcheckinfinalandcompletesettlementofthisclaim.随附寄支票一纸，用以最终并全部了结此索赔案件。Notes&Vocabularysettlev.解决；偿付1)Inordertosettletheclaim,wewillimmediatelysendarepresentativetoinvestigatethismatter.为解决该项索赔，我方将立即派人对此事进行调查。2)Shouldyounotagreetoacceptourproposal,wewouldliketosettlethedisputebyarbitration.假如你方不同意接受我方建议，我们愿意通过仲裁解决此争议Notes&Vocabulary●furtherto继……FurthertoourtelexofMay16,wehavetodaysentyouourlatestpricelistforyourinformation.继我方5月16日电传，今日寄去我方最新价目单供参考。●lookinto（=investigate）调查；观察Theyhavepromisedtolookintothematter.她们已答应调查此事。●warehousen.货栈；仓库WewishtocoverthegoodsagainstallrisksfromourwarehouseattheaboveaddresstotheportofNewYork.我们愿为该批货物投保从上述地点的我方仓库至纽约港的一切险。warehousev.把……存放在仓库warehousingcharges储仓费warehousingentry入库单WithmuchregretweinformyouthatthecontentsofCaseNo.54werestolenwhilebeingwarehoused.兹歉告你方，第54号箱内货物在存放仓库期间被窃。Notes&Vocabulary●bearv.负担；承担Asarule,thebuyersoughttobearthechargesofpacking.一般来说，包装费由卖方负担。Youwillhavetobeartheresponsibility.你方必须承担此责任。●incurv.招致；引起；遭受Theexpensesincurredinrepackingthegoodsaretobebornebyyou.重新包装该货的费用应由你方负担。Notes&Vocabulary●forone’saccount由某人负担Wehavetohavethegoodswarehousedandinsuredagainstusualrisksforyouraccount.我们只好将货存放仓库并投保通常使用的险别，费用由你方负担。Notes&Vocabulary●inconveniencen.不方便；v.使不便1)Yourdelayhascausedusmuchinconvenience.你方迟交已经给我们带来了极大的不便。2)Tochangethespecificationswouldcauseusgreatinconvenience.改变规格会给我们带来极大的不便。3)Wehopethatwehavenotinconveniencedyoubymakingsucharequest.我们希望我们这个要求没有使你方不便。Notes&Vocabulary●sustainv.t.蒙受；遭受Youshouldbeentirelyresponsibleforthelosseswesustainedowingtopoorpacking.因包装不良使我方遭受的损失，你方应负完全责任。●occurv.(=happen)发生Wecanassureyouthatthegoodswereingoodconditionwhenlefthereandthedamagemusthaveoccurredduringtransit.我们可以肯定货物离开此地时情况完好，损坏一定是在运输途中发生的。UsefulSentencesorexpressions●即使是投诉信，语气也要尽可能地婉转，以事实为依据，指出问题所在，不可以感情用事，写出怨气很大的话。写这些信多用被动语态或表达客观存在的表述方式。比较下面两组对话：1)a.（主动）Youmustcorrectyourmistakeassoonaspossible.b.（被动）Themistakemustbecorrectedassoonaspossible.2)a.（主动）Youmadeanerroronthestatement.b.（客观存在）Thereappearstobeanerroronthestatement.UsefulSentencesorexpressionsWithregard/respect/referencetothelossinweight,weareenclosingasurveyor’sreportinordertoprovetoyouthatthelosscouldonlyhaveoccurredintransit▲.关于贵方5月15日询价，我们十分抱歉，现不能报价，主要是因为货物库存少。ReferringtoyourenquiryofMay15,weverymuchregretthatweareunabletomakeyouanoffer,mainlyowingtolowstockofproducts.在有些情况下，汉语中的“关于”在英译时，可以省略。如：UsefulSentencesorexpressions关于该产品现在已运至何处，为何未到，我公司正设法调查。Stepshavealreadybeentakentotracetheshipmenttodiscoverthecausesofthedelay.●向某公司提出索赔▲tolodge/file/raise/makeaclaimagainst/on/withsb.我们已向航运公司提出索赔。Wehavemade/lodged/filed/raisedaclaimagainsttheshippingcompany.UsefulSentencesorexpressions3)a.（主动）Youdon’tunderstandthetermofdiscount.Wetoldyoudeductdiscountfromnetprices,notCIFprices.b.（被动）Thereseemstobesomemisunderstandingregardingtermsofdiscount.Discountistobedeductedfromnetprices,notCIFprices.ExampleshowingDearSirsWeregrettoreportthattheconsignmentofthecottonshirtsdispatchedon1stJuneagainstourOrderNo.3268arrivedhereyesterdayinanunsatisfactorystate.SomeofthecaseswereseriouslydamagedanduponcheckingthecontentswefoundthatcaseNo.4containedonly372pcsofshirtsandcaseNo.7only375insteadofthefourhundredinvoicedforeach.Beforetakingupthematterwiththeshippingcompanyweshouldbepleasedifyoucouldconfirmthateachofthesecasesdidinfactcontaintheinvoicedqualitywhentheyleftyourwarehouse.Atthesametimeweshouldrequestyoutoreplacethefifty-threemissingshirtswithothersofthesamequality.ExampleshowingYourwillnodoubtyourselvesbeclaimingcompensationformthepartyconcerned,inwhichcaseweshallbegladtoassistyouwithanyinformationwecangiveyou.Meanwhile,weareholdingthecasesandcontentsforyourinspection.YoursfaithfullyNotes:Yourwil