大建煤矿员工绩效考核体系改进研究

湖南大学硕士学位论文大建煤矿员工绩效考核体系改进研究姓名：袁克清申请学位级别：硕士专业：工商管理指导教师：袁凌20070401-II-KPIKPIKPIKPIKPIKPI-III-AbstractPerformanceappraisalisthecorepartofthebusinessmanagement.Itisthe“engine”topushthecorporatedevelopment.Withoutproperappraisal,businessdevelopmentstrategycouldnotgetdowntoconcreteworkingobjectives.What'smore,withoutproperappraisal,wecan'tmakesurethatwhetherthedirectionofemployees'effortsisthesameasthebusinessgoal.Therefore,establishingandfulfillingtheperformanceappraisalsystemshouldbethesufficientandnecessarychoiceformoderncompany.Firstofall,thearticleintroducesthesignificanceandbackgroundofsubjectselecting,trendsofperformanceappraisalstudyinginchinaandforeigncountries,andthecontentsandfashionofstudy.Basedonperformanceappraisalsystem,thisarticleanalysestheproblemsinexistingperformanceappraisalofDAJIANMEIKUANG,putupthebasicthingsthedesigninganddiscussinghowtoanalysejob.Then,thisarticlediscussestheselectionofperformanceappraisalmethod.Accordingtothepracticality,thisarticledesignstheperformanceappraisalsystemwiththemethodthat“KPI’isthecoreforDAJIANMEIKUANG.Afterwards,thedesignofperformanceindexisexpatiated.CompanyKPI,departmentKPI,individualKPIandperformanceappraisalindexisgottenstepbystep.WorkachievementisappraisedwithKPIwhichcanbescaledinquantity,workattitudeandworkabilityareappraisedwithdepictingindexmostly.Atlast,discussedthedecisionofperformancestandard,theconfirmationofindexproportionandthedesignofperformanceappraisalchart,theconfirmationofperformanceappraisalperiod,theconfirmationofperformanceappraisalexaminefashionandthedesignoftheperformanceappraisalprocess.Onlyworkachievementandworkattitudeareappraisedpermonth.However,notonlyworkachievementandworkattitudebutworkabilityareappraisedalsoattheendoftheyear,becausethiscanproperlyappraisetheemployeeproperlyandletthemknowhowtoimprovetheirjobperformanceandhowtodevelopthemselves.Inaword,theimprovedperformanceappraisalcanbeapplyingtoDAJIANMEIKUANG,itwilldowelltothestabilityanddevelopmentofthecompany.KeyWords:Performanceappraisal;KPI;Incentivesystem-VI-1.1......................................................................................152.1..................................................................................183.1...........................................................................................343.2.......................................................................................373.3KPI....................................................393.4KPI............................................................403.5KPI............................................................403.6...............................................................................463.7............................................................................46-VII-1.1.................................................................................41.2.................................................................................42.1...............................................................................................193.1............................................................................323.2................................................................333.3...................................................................................333.4...............................................................................353.5............................................................................363.6...........................................................................363.7KPI.......................................................................................383.8KPI..........................................................................................393.9...................................................................................413.10..........................................................................423.11..........................................................................433.12.................................................................................443.13.........................................................................................45I1______25-1-11.11.1.1[1][2],,,[3],WTO-2-,[4],,2000“”“”“”[5]191905—[6],4050“”60[7],,2090,,21-3-[8]1234[9],()5[10][11]2050-4-1585138302510203928.7%1.9%1.6%64.4%1.6%24.7%1.11.21.1045215291585%00.25%3.28%96.47%100%1.2225132159%0.13%1.58%8.33%10.04%1.11.2123451.1.2[12]-5-[13]209050-6-1.2MBO[14]3P[15],,-7-[16][17]RM3601.2.1-8-[18][19]1.2.3.Performance[20][21][22][23][24]1.2.1.1-9-121.2.1.21231.2.1.312-10-1.2.21.2.2.1GraphicRatingScalePaterson1992“”“”[25]1.2.2.2·PeterDrucker1954MBO[26]123-11-451.2.2.3CriticalIncidentMethod[25]1.2.2.4KPIKPIKeyPerformanceIndex“”KPIKPIKPIKPI[27]KPIKPIKPIKPIKPIKPIKPIKPI1.2.2.5BalancedScorecardBSC·S·RobertSKaplan·P·12[28]---12-“”[27]1.2.2.6360360360573603601.2.2.7-13-1.2.2.8[28]1.2.2.9“”“”“”“”“”“”“”“”“”“”“”“”“”“”“”“”“”[29]360-14-1.31.3.1158511232336045[30]6MeasuredperformanceActualperformance[31]7-15-8[32]91.3.21.11.1,()-16-2[33]2