38洲际酒店集团

IntercontinentalHotelGroup6LI008ChangingFaceofInternationalHospitalityManagementLiDongdongStudentID:1232945Lecturer:KenChuaTableofcontentsIntroductionVision&MissionScopeKeyMarketsTableofcontentsRoomAmenitiesRoomDesignReferencesConclutionIntroductionInterContinentalHotelsGroupisaBritishmultinationalhotelscompanyheadquarteredinDenham,UK.Itisthelargesthotelscompanyintheworldmeasuredbyrooms(with710,295asofDecember2014),andhasover4,800hotelsacrossover100countries.BackgroundIntroductionHistory18761994199720022004200720122012Vision/MissionTobeoneofthegreathotelsintheworld.(IHG,2015)Tocreategreathotelsguestslove.(IHG,2015)VisionMissionThebrandsofInterContinentalHotelsGroupincludeCandlewoodSuites,CrownePlaza,Even,HolidayInn,HolidayInnExpress,HotelIndigo,Hualuxe,InterContinentalandStaybridgeSuites.IHGisaglobalorganisationinHotelIndustry.ScopeTypesofOrganisationHospitalitySectorHotelIndustryScope4,800Hotels100Countries710,295RoomsGlobalScopeDenham,ENG,UnitedKingdomCorporateCentreHeadquartersEuropeHeadquartersDenham,UKFunctionalanddivisionalStructureScopeAmericasHeadquartersGreaterChinaHeadquartersAtlanta,USAShanghai,ChinaFunctionalanddivisionalStructureScopeAsia,MiddleEastandAfricaHeadquartersASingapore,SingaporeFunctionalanddivisionalStructureIntercontinentalisaluxury5-starshotelbrandoftheIHG.IntercontinentalSingaporeistheonly5-starluxuryhotelinSingaporetopreservePeranakanheritageinashophouse-stylesetting.LocalScopeThehotelislocatedintheBugisprecinctwhereisthecentreareainSingapore.YoucangotoeverwherebecauseitisneartheBugisMRTstation,severalbusstopsandtaxistops.TrafficScopeLocalBugisJunctionBugis+BugisStreetShoppingSriKrishnanTempleSultanMosqueMalayHeritageCentreTheChurchOfOurLadyOfLourdesSaintJoseph'sChurchChurchOfSaintsPeterandPaulAttractionsScopeLocal422luxuriousguestrooms2restaurants13eventroomsRooftopgardenOutdoorpool24-hourfitnesscenterBusinesscentreFacilitiesLocalScopeATM/BankBabysitting/ChildCareBarber/HairStylistCarRentalComplimentaryCoffeeConcierge/ClubFloorConciergeServicesCrib/RollawayBedCurrencyExchangeGiftShopLaundry/DryCleaningServiceMulti-lingualStaffFreeOnsiteParkingRoomServiceWheelchairAccesstoCommon/PublicAreasCommonAreaInternetAccess(Wireless)GuestServiceScopeLocalElectronicKey/LockParkingAreaWellLitSmokeAlarminRoomsSprinklerinRoomsUniformedSecurityValetParkingServiceSurveillanceCamerasOnSiteHealthClubHealthSpa/MassageHotTubPool(Children'sPool,IndoorPool,OutdoorPool)ShoppingMall/AreaSecurityRecreationScopeLocalGMResidentManagerHRDirectorF&BDirectorControllerSaleDirectorEngineeringManagerCustomerServiceDirectorFrontOfficeManagerExcecutiveAssistantManagerRolesOrganizationStructureRolesPreparationfortheathleticteamin2017Enhancingthetrainingofinformationorknowledgeaboutsport,differentcultureandlocal.Recruitingtheinternationalstaffs.HRF&BCheftopreparemealsaccordingtothespecialneedspreparedonlywiththefreshest,healthyandsafetyingredients.DepartmentsRolesPreparationfortheathleticteamin2017Preparingthebanquestroomsfortheathleticteamtoholdmeetingsandpressconferences.Transportbusesalsoareinneed.Familiarwiththeathletes'basicinformationandbeabletocommunicateunimpeded.(German,English,Indonesian,Japanese,Korean,Dutch,Tagalog,Chineseandothers)Renovatedtherooms.Routinemaintenanceandrepairofthehotel'sfacilitiesandequipment.FrontOfficeCustomerServiceEngineeringDepartmentsResponsibilitiesPreparationfortheathleticteamin2017Terroristorganizationsoftentrytoattactaplacewhentherehostsahugeeventtoattracttheworld'sattentionandcausepanic.Singaporeisasafetycountrybecauseofitsstrictlawsandstrongmanagementfromthegovernment.However,thehotelalsomustimprovethesecurityratingandtheIHGcanprovidemuchexperience.SecuritySecurityAgentPreparationfortheathleticteamin2017Thereareseveralreligioussitesaroundthehotel(Mosque,TempleandChurch).Iftheathleteswanttoattendthereligiousactivities,staffscanprovidetheinformationforthem.Thiswillhelpthehotelsavemoneytobuildtemporaryreligiousfacilities.Allstaffsneedtoknowandrespectdifferentculturesandreligions.And,payattentiononeverydetailofthehotel'sservice.ReligiousActivitiesResponsibilitiesPreparationfortheathleticteamin2017Fortheprofessionalsporttraining,guidingtheathletestousethestadiumaroundandpreparingbusesfortransport.Forthefitnesscentre,tomakeitmuchmoreinternationalandprofessional.Addingsomenewfitnessmachinesduetothediversificationandcomprehensiveness.FitnessCentreofInterContinentalSingaporeTrainingActivitiesResponsibilitiesPreparationfortheathleticteamin2017PreparingtoorganizesomecommunicationactivitiesintheHotelsuchasthecookingshow,localcultureexperienceandsomegames.TolettheinternationalathletesinterestedinourhotelandSingapore.TheHRdepartmentneedstoRecruitmentthestaffswithdifferentcultureandlanguage.ourstaffmustbemuchmoreinternational.ExperienceActivitiesResponsibilitiesPreparationfortheathleticteamin2017Foodmustbemoreinternationalandpayattentiontothespecialrequirementsofdifferentcultures.Themenuneedstocaterforathletesasitishealthyandpreparedwithfreshandsafetyproducts.Menudesignwillfocusonthenutri