朗讯绩效管理

LucentTechnologiesInc.-ProprietaryAug/00Slide1DrivingPerformanceExcellenceusingPerformanceManagementSystem&ToolsHenrySunLearning&PerformanceManager,HRLucentChinaLucentTechnologiesInc.-ProprietaryAug/00Slide2Lucent’sChallengesProductivityProductivityMeasurementLucent’sproductivitylagshigh-techcompanies.LucentCoBCoDCoCCoAExpenseManagement$SpentExpensemanagementremainsanissue.ExpenseNo.ofPeopleHeadcounts140,000++InvoluntaryExitRateInvoluntaryExit%Involuntaryexitrateofleasteffectiveperformershaslaggedhighperformancecompanies.RetentionRetentionoftoptalenthasbecomeacriticalissue.ExitExitsoftenrequirecostly“packages”.TimeTimeLucentCoACoBCoCCoDLucentTechnologiesInc.-ProprietaryAug/00Slide3PerformanceManagementPracticesinHighPerformanceCompaniesSetveryambitiousgoals;createfastpaced,high-pressure-to-performenvironmentUsepayaggressivelytosendmessagesaboutperformanceTargettheleasteffective10%-20%forimprovementorattritionActuallymanageoutleasteffectiveemployeesquicklyLucentTechnologiesInc.-ProprietaryAug/00Slide45KeyPrinciplesofPerformanceManagementProcessColleaguesunderstandwhatisexpectedofthemandhowtheyaremeasuredandevaluated.Colleagueswillknowwheretheystandbecausetheywillbeprovidedwithongoingcoachingandfeedbackontheirperformancethroughouttheyear.ColleagueswillbegiventheopportunitytodevelopandenhanceskillsfortheircurrentpositionandforthefutureCoacheswillbeheldaccountablefordemonstratingeffectiveleadership(peoplemanagement)behaviors.Rewardsandconsequenceswillbeclearlyalignedwithperformance.LucentTechnologiesInc.-ProprietaryAug/00Slide5GlobalPerformancePlatform(GPP)(Objective-Setting)(Feedback,coaching)(ReviewandEvaluation)(Recognition,Reward)LucentTechnologiesInc.-ProprietaryAug/00Slide6KeyResultAreas:KRAsarethecriticalaccountabilitiesforapositioninsupportofthebusinessgoals.Answerthequestion:whatdoesmyorganization’sbusinessplanrequirefrommyjobfunction?Example:ExpenseManagement,Marketshare,ProductDevelopmentGoals/Objectives:Goals/objectivesidentifyspecificresultstobeachievedwithineachKeyResultAreaforagivenperiodoftime.Example:Reducecostsandloweroverallexpenseby10%bySeptember30,20011.Accountability-ObjectivesettingLucentTechnologiesInc.-ProprietaryAug/00Slide7-Specific-Measurable-AgreedUpon-Realistic-TimeBoundSMARTS.M.A.R.T.ObjectivesLucentTechnologiesInc.-ProprietaryAug/00Slide8HowSMARTareyou?TrythisstatementImprovedepartmentalbottomlinebyinstitutingasystemforoverseeingpurchasesfromoutsidevendorbyJuly11.SpecificMeasurableTimeBoundPerformanceObjectiveDevelopmentObjectiveLucentTechnologiesInc.-ProprietaryAug/00Slide9TypesofObjectivesTherearetwotypesofobjectives:PerformanceobjectivesDevelopmentobjectivesLucentTechnologiesInc.-ProprietaryAug/00Slide10Lucent’sPerformanceObjectivesLucentevaluatesperformance,basednotonlyonwhatisachieved(BusinessResult),butalsoonhowitisachieved(behavior).HenceinLucent,Performanceobjectivesinclude:-Operational/BusinessObjectives-Stretch/BreakthroughObjectives-GROWSBehaviors-LeadershipProfileCharacteristicsLucentTechnologiesInc.-ProprietaryAug/00Slide11PerformanceObjectivesPerformanceObjectivesWhatistobedoneDegreeofaccomplishmentGiventimeperiodHowresultsaretobeachievedPurposeMeasuringbusiness/operationresultsMeasuringbehaviorsagainstLucentvaluesAnExampleAchieve100%complianceinapplyingthePerformanceManagementSystemfortheAsiaPacificRegionby31stDecember2000.Thiswillbeachievedthroughroll-downforallcountries.LucentTechnologiesInc.-ProprietaryAug/00Slide12DevelopmentObjectivesColleagueswillhavetheopportunitytolearn,developandgrowintheircurrentjobandforthefuture”DevelopmentObjectivesWhatistobedoneDegreeofaccomplishmentGiventimeperiodHowresultsaretobeachievedPurposeIncreasingskillandknowledgePresentjoboranticipatedfutureopportunitiesAnExampleCompleteandcertifiedforHealthandSafetyProgramwithaminimumgradeofB+by1stOctober2000LucentTechnologiesInc.-ProprietaryAug/00Slide13AssessingDevelopmentNeedsFlowChartCurrentJobWhatisyourcurrentjob?TrainingSpecialistCriticalSkillsWhatarethecriticalskills?Facilitationskills,writingskills,coachingskills,HandlingquestionsandobjectionsKeySkillsWhatarethekeyskills?Problemsolving,TrainingNeedsAnalysis,TrainingEvaluationSkillsStrengthsWhatareyourstrengths?•Lively,Enthusiastic,Abletoinvolveparticipants•EnjoyDeliveryDevelopmentNeedWhatareyourdevelopmentneeds?Athree-prongapproachtocoaching,problemsolving,handlingobjectionsastheyarecrucialtoyoursuccessinyournext-levelFurtherUseofStrengthsHowtofurtheruseyourstrengths?•ContinueTrainingdelivery•Engineeropportunitiestotrainmoreseniormanagers•ToworkonManagementDevelopmentCriticalSuccessFactorWhatdoyouneedtoconsidertoensuresuccess?•TimeAvailability•Needtobemorefocused,bealogicalthinkerActionPlanWhatspecificactionsdoyouneedtoaddressdevelopmentneedsandbywhen?(Example:SpecificLearningandDevelopmentPlan)Goal:DevelopTNAskilltocomplementDeliveryskillsbySept30,2000LucentTechnologiesInc.-ProprietaryAug/00Slide14DevelopmentAlternativesDevelopmentbyTraining________________________________________________Luce