Communication

IntroductiontoCommunicationSoft-SkillsSeminarWS05/06Student:LeiNingAdvisor:Dr.RuthMessmerWhatiscommunication?zAprocessbywhichinformationisexchangedbetweenindividualsthroughacommonsystemofsymbols,signs,orbehavior.(Merriam-Webster'sCollegiateDictionary,11thEdition,2003,page287)Communicationallowspeopleto–establishcontact–exchangeinformation–reinforceattitudesandbehaviors–changeattitudesandbehaviorsWhereisCommunication?zEveryonezEverydayzEverywhereWhyiscommunicationimportant?zToexpressfeelingsandthoughtszToachieveourgoalszTounderstandandrespondtootherszItisamajorcomponentofourpersonalandprofessionalsuccessCommunicationModelszShannon-WeaverCommunicationModelClaudeF.ShannonandWarrenWeaver,TheMathematicalTheoryofCommunication,(Urbana,Ill.:TheUniversityofIllinoisPress,1964,P7)CommunicationProcesszSenderzMessagezReceiverzChannelzTransmissionProblemsofShannon'sModelzOnewayprocess(fromsourcetodestination)zNofeedbackbetweenthesenderandreceiverzDoesn’texplaintheprocessofhowthemessageisgeneratedbythesource,orinterpretedbythedestinationSomeothermodelszSchramm'smodelzTheRileys'modelzBerlo'smodelzTransactionAnalysismodelOverlappingexperiencesmakesiteasiertocommunicatesuccessfully.AddFeedbackintothemodel.WilburSchramm,HowCommunicationWorks,TheProcessandEffectsofMassCommunication,ed.WilburSchramm(Urbana,Ill.:TheUniversityofIllinoisPress,1961)pp.5-6.Usefultips:HowtobecomeagoodcommunicatorzMasteringlisteningandrespondingskillszBeingawareofcommunicationbarrierszHandlethesebarriersandremovethemfromyourstyleofcommunication.zIt’sanopenquestion.Youcouldfindmoreanswers.TipsofcommunicationforsenderszUseareducedrateofspeechzRepeatthemessagezSimplifythemessagezIdentifykeywordsinthemessageTipsofcommunicationforReceiverszUseyes/noquestionszCombininginformationzMonitorbehaviorandprovidefeedbackzRefocuspatientontopiczTrytogaintopicknowledgeQuestions?ReferenceszClaudeF.ShannonandWarrenWeaver,TheMathematicalTheoryofCommunication,(Urbana,Ill.:TheUniversityofIllinoisPress,1964)zWilburSchramm,HowCommunicationWorks,TheProcessandEffectsofMassCommunication,ed.WilburSchramm(Urbana,Ill.:TheUniversityofIllinoisPress,1961)zGeorgeHerbertMead.Cooley'sContributiontoAmericanSocialThought.AmericanJournalofSociology,Vol.XXXV(1930):693-706.zBruceLewenstein:CommunicationintheLifeSciences2004,UniversityCornell,USAzAntoinetteGmeiner(2005):Supervision/Management2005onlinecourseofNationalCenterofContinuingEducation,Inc.://!