饭店常用英语

本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。.本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实..section101客房预订makingareservation.1ineedtomakearesevationforthisweekend.2doyouhaveanyroomavailableforfriday.3ineedaroomforThursday.4ineedtoseeifyouhavearoomavailableforthenight?5i'dliketoreservearoominyourhotel.6i'dliketoreservetworoomsformyfriends.7istherearoomavailabletonight?8doipayinadvance?9that'sfine.i'lltakeit.10doyouhavearoom?11iwanttostayfor2days.12iliketostayherefor3nights.section1-021canihelpyou?2mayihelpyou?3whatcanidoforyou?4ROOMRESERVATIONS(客房预订部),MayIhelpyou?5certainly.6mayihaveyourname?7mayihaveyourphonenumber?8mayihaveyournameandyourinitials?9howdoyouspellit?10We'llbeexpectingyounextTuesday.12wearegladtoacceptyourbooking.13thankyouforcallingus.section1-03询问日期及人数1fromwhichdate?2atwhattimewillyouarrive?3whattimewillyoubearriving?4fromwhichdateandforhowmanynights?5areyouwithacompany?6howlongdoyouintendtostay?7forhowmanynights?8howmanyguestswilltherebeinyourparty?9whichdatewilltherebe?11howmanypeoplearethereinyourparty?12onemomentplease,sir.yes,wecanconfirm10doubleroomsfor34days.section1-04询问对房间的选择1whichkindofroomwouldyouprefer?2whatkindofroomdoyouwant?4withbathorwithout?5wouldyoulikeaclosedcircuit(闭路电视)TVintheroom?6i'mafraidwehavenotriplerooms,butwecanputanextrabedintooneofourdoubleroom.wouldthatsuityou?7ifthisisnotpossible,wouldyoumindajoiningroominstead?8wehavedoubleroomsat100dollorsand150dollors,whichwouldyouprefer?9theroomisverysunnyandcomfortable.section1-05对房间的要求1iwantaquietroom.2doyouhaveaninexpensiveroom?3doyouhaveabetterroom?4doyouhaveacheaperroom?5doyouhaveabigerroom?6doyouhavearoomwithaniceofview?7pleasegivemealessexpensiveroom.8ilikearoomwithabath.9ilikearoomwithashower.10isthereaTV-set?11ishotwateravailableanytime?12mayiseetheroom?13ilikearoomwithaverylargebed.section1-06对房间的要求21wewilltaketwosmokingconnectingroom.我们需要2个可以抽烟的相邻的房间.2iwantacheaproomwithharborview.3doyouhaveaseavieworamountainview?4haveyougotavacantroomonthefifthfloor?5iwantaroomonthehigherfloor.6iwantaroomonthelowerfloor.7iwantatwinroomonfourthfloor.8haveyougotaStudioRoom,becuaseihavetoworkthere.9ilikeaJuniorSuite12aPresidentialSuite13ilikeadoubleroomwithtwobath(s?).section1-07关于房间价格1howmuchistheroomplease?2wouldyoutellmetheratepernightforasingleroomwithabath.3howmuchisadoublewithabath,please?4houmuchdoyouchargeaday?5bytheway,isthataspecialwayforagoodpreservation(?)?6wearefor10percentdiscountforgoodpresevation(?),sir.7the60dollorsincludethetelephone,amajorinternationalnewspaper.8for70dollorswewillprovideyouwithatelephoneintheminibar.9what'sofpricedoyouprefer?10servicesisn'tincludedintheroomrate.section1-08关于房间价格21adoubleroomwithabathatthemomentwiththeratebetween50dollorsand70dollors.2there'stheminimumpriceforoffseasonstage淡季andthemaximumpriceforpeakseason旺季3thatdependonwhatseasonisit.4it's15dollarsforasingletaxextra.5isitincludetaxandservicecharge?含税和服务费吗?6doyouneedadeposit(押金,保证金)?7thereis20percentdiscount.8itisabout45dollorsadayincludingheatingfee取暖费butexcludingservicecharge.9weservebreakfasteverymorning.10thechargeincludeonlybedandbreakfast.此项收费只包含床位费和早餐费.section1-09请来电人稍等1justaminute,please.2onemoment,please.3cloudyoupleaseholdon?4waitaminute.5holdon,please.6couldyoupleaseholdtheline?7wouldyoumindwaiting?8couldyouholdalittlelonger?9wouldyoumindwaitingforafewmoment?10hello,areyoustillontheline?11handon,please.12couldyouholdonaminute?section1-10查看是否有空房2wedohaveavacantseat(空房)forthoseday.3well,youcanhavearoomonWednesday.4thereisasingleroomavailableforyou.5thereisnotsuiteavailableonMay8th.6wedon'thaveanyroomavailableforthatweek.7wedon'thaveanysingleroomavailable,wouldyoumindadoubleroominstead?8doyoumindsharingaroomwithotherpeople?9isuggestyoumakeareservationnow,becausethere'saspecialdiscount.10theonlyroomavailableatthemomentisasuite.11youcanhaveroom309.