旅游饭店职业英语 unit 2

旅游饭店职业英语初级2008UnitTwoFrontOffice前厅服务Lesson3，4，5Lesson3WhatKindofRoomWouldYouLike您想预定什么样的房间KeyWords：reservation预定（n.）reserve预定（v.）double双人的single单人的September九月intend打算prefer喜欢stay停留confirmation确认book预定bath浴室NewYork纽约TalkingtotheGuest情景会话ONEClerk:DGuest:GC:Goodmorning.BeijingHotel.RoomReservation.CanIhelpyou?G:Yes,I’dliketoreservearoomforSeptember20thand21st,please.C:Whatkindofroomwouldyoulike,adoubleorasingleroom?G:Adoubleroom.C:Waitamoment,please,Sir.TWOC:ChinaWorldHotel.MayIhelpyou?G:I’mcallingfromNewYork.I’dliketomakeareservation.C:Yes,Madam.Whatkindofroomdoyouprefer?G:Ineedasingleroomwithbath.C:Howmanynightswillyoustay?G:FromMay12thto18th,that’ssevendaysinall.C:Ok.I’llsendconfirmationofyourreservationG:Thankyouverymuch.C:It’smypleasure.Welookforwardtoyourcoming.Notes：Waitamoment，please.请稍等.类似的说法:Waitaminute/second，please.Inall.总共,总计Example:That’s7yuaninall.I’llsendconfirmationofyourreservation.我会确认您的预定.---Welookforwardtoyourcoming.我们盼着您的到来.---I’mlookingforwardtoyourletter.盼望收到您的来信.YourTurntoTryNowListentothewordsandrepeat:1.book预定2.room房间3.suite套房4.presidentialsuite总统套房5.doublebed双人床6.singleroom单人间7.tripleroom三人间8.reservation预定9.doubleroom双人间10.standardroom标准间Listentothesentences,repeatandtranslate:1.Whattypeofroomdoyouwant?2.I’dliketobookasingleroomwithbath.3.Howmanynightsareyougoingtostay?4.Howlongdoyouintendtostay?5.Welookforwardtoyourarrival.Listenandcompletethedialogues:1.C:Goodmorning,FriendshipHotel.Roomreservation..G:Yes,fornextSunday.C:.G:Asinglewithdoublebeds.C:.2.C:Goodafternoon,sir..G:Goodafternoon.I’mcallingfromAmerica..C:.G:I’dliketoreserveadoubleroom.C:.G：I’dlikeitfromaugust14thto17th.C：Ok.Welookforwardto.Lesson4DoYouHaveaReservation您有预订吗KeyWords：passport护照fillin填写registration登记form表格afraid害怕的moment此刻available可用的,能得到的certainly可以Notes：Underone’sname以…的名义，在..的名下Example:Thereisareservationunderyourname.Wouldyoupleasefillinthisregistrationform?您能填以下这张登记表吗？“填写”还可以用fillout,例如：Couldyoufilloutthisform.TalkingtotheGuest情景会话ONEReceptionist:RGuest:GR:Goodafternoon.Welcometoourhotel.WhatcanIdoforyou?G:Yes,Ihaveareservationinyourhotel.R:CouldIhaveyourname?G:JohnSmith.R:Waitamoment,please.Yes,wehavethereservationunderyouname.CouldIseeyourpassport,please?G:Hereyouare.R:Wouldyoupleasefillinthisregistrationform?G:Ofcourse.TWOR:Goodevening,Madam.MayIhelpyou?G:Yes,I’dliketohaveasingleroom.R:Doyouhaveareservation?G:No,I’mafraidnot.R:Waitamoment,please.Letmesee.Oh,thereisonesingleroomavailable.G:That’sgreat.I’lltakeit.R:MayIhaveyourpassporttofillouttheregistrationformforyou?G:Certainly.Hereyouare.Notes：Oh,thereisonesingleroomavailable.有一个空的单人间。Isthereanyticketavailablefortonight?今晚的票还有吗？Sorry,allroomsaretaken/full.抱歉，所有的房间都满了Iwilltakeit.我就要…了。Example:Thissilkdressisbeautiful.I’lltakeit.YourTurntoTryNowListentothewordsandrepeat:1.registration登记2.available可用的3.complete完成4.form表格5.show出示6.receptionist接待员7.fill填充8.passport护照9.sign签字Listentothesentences,repeatandtranslate:1.Doyouhaveareservation?2.MayIseeyourpassport?3.Ihaveareservationinyourhotel.4.Doyouhavearoomavailablefortonight?5.Couldyousignyournamehere,please?Listenandcompletethedialogues:1.R:Goodafternoon.?G:Yes,Iwanttohaveasingleroomfortonight.R:.G:sure,.R:waitamoment,please..2.R:Goodmorning,Madam.?G:Yes,mynameisNancyWhite.Doyouhaveasingleroomfortoday?R:?G:No,.R:Waitamoment,please..I’msorry,.G:That’stoobad.R:Butwestillhaveonedoubleroomavailable.Willthatbeallright?G:,I’lltakeit.R:MayI?G:Hereitis.R:?Thisistheform.G:Ofcourse.Lesson5YourTotalIs588Dollars您的费用总共是588美圆KeyWords：checkout结帐waitamoment等一会儿bill账单ready准备好的total总共right正确的correct正确的check检查；核对item项目，条目mistake错误pay付账charge费用pernight每晚Notes：I’dliketocheckoutnow.我现在想结帐.wouldliketodosth.愿意,想Example:I’llleaveBeijingtodayandI’dliketocheckoutnow.结帐用语:-----Here’syourbill,Sir.Ittotals$889.Pleasecheckit.-----I’mterriblysorry,Sir.Wedidmakeamistake.(当帐单出错时,应向客人抱歉)TalkingtotheGuest情景会话ONEReceptionist:RGuest:GR:Goodmorning,sir.MayIhelpyou?G:Yes,I’dliketocheckoutnow.R:MayIhaveyournameandyourroomnumber,please?G:BobSmith.Room811.R:Thankyou.Pleasewaitamoment.Ok,yourbillisready.Thetotalis588dollars.Pleasehavealookatittoseeifeverythingiscorrect.G:It’scorrect.Thanks.TWOCashier:CGuest:GC:Hereisyourbill,Sir.Ittotals$889.pleasecheckit.G:I’msorry,butIdon’tunderstandthisitem.C:It’sfortheIDDcallsyoumadefromyourroom.G:Oh,Isee.YourTurntoTryNowListentothewordsandrepeat:1.total总共2.amountto总计3.bill帐单4.item项目5.charge费用6.cash现金7.creditcard信用卡8.check支票9.deduct扣除10.mistake错误Listentothesentences,repeatandtranslate:1.Didyoutakeanythingfromthemini-barthismorning?2.Thetotalcomesto$980.3.Pleasehavealookatittoseeifeverythingiscorrect.4.Howwillyoubepaying,incash,bycreditcardorwithatraveler’scheck?5.I’mterriblysorry,sir.Wedidmakeamistake.Listenandcompletethedialogues:1.R:Goodmorning,Sir.?G:I’mleavingtoday.I’dliketocheckoutnow.R:MayIhave.G:I’mEdwardWilson.Room1102.R:Thetotalis.Pleasehavealookatit.G:That’scorrect.2.C:Hereisyourbill,Sir.Please.G:I’msorry,butIdon’tunderstand.C:It’sforthedinner.G: