有些面试的问题

有些面试的问题、你可以回答的更好上一篇：宾馆酒店英语-门口AttheEntrance下一篇：如果你真的决定要上船工作Q.Doyouthinksmilingisveryimportantwhenyouareworking?当主考官提出这个问题时，我们不能简单的用Yes来回答，其侧重点应是原因.以下是某家中介网站上的回答：IthinksmilingisveryimportantwhenI'mworking.Beacauseitcanmaketheguestshappy.这样的回答还算可以，但我们可以回答的更好：A.Beacauseweareworkingintheserviceindustry,sosmileplaysveryimportantpartinourdailylife.Smileisthenumberonefeaturethatmakespeopleattractiveandapproachable.Ifyousmileontheface,otherswoulddothesametoyou.soitcanbetransmitted.Itcostsnothingtocreatemuch.Ithappensinaflashandthememoryofit,sometimelastforever.Sowhydowetrytousesuchacharminguniversallanguage.Q:HaveyoutoldyourparentsthatyouwanttoworkforRoyalCaribbeanInternational?What'sthieridea?Dotheyagreewithyou?当主考官问到这个问题，应聘者应该如何回答呢？以下，是抄录一家中介网站的回答：YesIhavetoldthem.Theyagreewithme.这样的回答过于简约了，是不会让主考官感到满意的。专业的回答可以这样：Itoldthemthisiswhatajobonthecuriselinerthatwilloffermeadreamcometrueexperience.Forthosewithstarsintheireyesandavidthirstfortravelingnothingcanbebetterthanthisjob.It'safantasticjob.Thejobontheshipisarewardbyitself.ThefactthatIcantravelthewholeworld,learnaboutdifferentpeopleandcultures,seetheworldatitsbest,experiencenewcuisine,getfirsthandknowledgeofthebestthingsthateachoftheseexoticlocalesoffer.SoI'llenjoytheseplacejustasmuchaspassenger's.Somyparentswillgivemetheirfullsupport.Q.WhydoyouwanttoworkwithRoyalCaribbeanInternational?对于这一类的问题，问加入该公司的原因的，你需要详细的列出自己动机，多表现为积极方面的因素。而不能简单的回答为Iwanttolookformorechallenge.专业的回答可以这样：Yourcompanyisverywellknowninthecruiselinerindustry.I'mespeciallyimpressedbythewayyourcompanyhasexpandedallovertheworld.Yourserviceisfamous,yourpassengersaremorethansatisfied.Andyetyourcompanyisstillcontinuedtostrivetoimprove.Ihavealwaysidentifiedwithexcellence.AndthusIwouldliketoworkatanexcellentcompanylikeyours.（这前面一段是阐述自己对该公司的了解及加入该公司的动机）TherearesomanyreasonsthatIcouldn'tlimitmyselfintoonethingforwillingjoinyourcompany.Firstly,nowit'sverydifficulttofindsuchanicejobwhereyoucantravel,meetpeople,makefriends,learnnewandexcitingthings,makepeopleenjoyyourserviceandbeproudofyourself.Ithinkbeingoneoftheroyalcaribbean'screwwillgivemealltheseopportunities.ThegreatthingaboutitisIcanworkandhaveafunatthesametime.SecondlyIneverturndownanyexcitingchancelikethis.Andthechanceitselfisgreatchallengetome.soIthinkbeingapartoftheroyalcaribbean'screwismygreathonor.（这一部分是具体的阐述加入该公司的原因）Q.Iftheguestcomplainstoyou,whatdoyoudo?当主考官问到这个问题，应聘者应该如何回答呢？以下，是抄录一家中介网站的回答：Ifthegusetcomplainstome,I'llsmilingwiththeguest.那么试问一下，这样简约的回答会让主考官感到满意吗？笑对客人没有错，但并不能解决所面临的实际问题。需要进一步的阐述你应该怎么去做，这才是回答问题的重点。专业的回答可以这样：Peoplecomplainbecausetheyaredissatisfiedwhentheydo.(这是阐述人们为什么会投诉）Itisourjobtoturnaroundasituationfromnegativetoapositivesothatthegusetisnotonlysatisfiedbutbecomeourfriend.（这是阐述我们为什么要去处理好客人的投诉）Thisleadstorepeatbusinessandsecureourrevenue,salaryandjob.Passenger'ssatisfactionisthemostbasicmeasureofacompany'ssuccess.Itcanmakeorbreakbusiness,andsoit'sessentialtogetitrightbeforepassengerleftship.Satisfiedguestwillkeepcruisingwithus.Theywillrecommendtotheirfriendsandtendtobewillingtopaymore.Dissatisfiedguset,ontheotherhand,theywilltakeawayourbusiness.Anegativeimagewillnotonlyexitwiththoseguestbutalsowiththepotentialguset.（这前面的一大段时在阐述处理好与处理不好客人的投诉所产生的深远影响，对个人及公司的）sowemustmakeiteasyforthemtocomplain.first,I'llintroducemyselftotheguestandasksomeopenquestions.HowmayIhelpyou?Ifnecessary,Invitethecomplainguesttoaquiterarea.Second,I'lllistencarefully.showconcern,keepeyecontactandencouragingnod.Third,aftertheguestfinished,I'llthanktheguestfortellingmeabouttheirdissatifaction.Fouth,Apologisetotheguset.Fifth,Acceptthecomplaint.Sixth,Putthingsrightinorderofpriority.Seventhreporttomysuperiorandkeepingfollowupuntilthecomplaintsortitout.（处理客人投诉的基本要点）另外提醒一下，微笑也要分清适用的场合，例如当客人非常生气地时候，从客人的脸相就可以读懂的话，此时则不宜继续保持微笑，应表现出关切的样子。还有就是在处理客人投诉时，不应当的行为有Doubttheguest'sword.Makesocialjudgements.Puttheblameontheothers.Interruptthegusetwhentheystatetheircomplaint.皇家加勒比游轮招聘中心：=131皇家加勒比游轮官方网站：全免费海乘英语现场培训：=711全免费海乘网络培训：下载地址：快速进入链接：联系方式：公司名称：辽宁-沈阳亚鹏劳务派遣有限公司公司网站：办公电话：[phone]、联系手机：[phone]联系QQ：176838774、1219967000、1297239388、1328607972、公司Q群：一群：45454471(满)、二群：187294275、三群：122044168(满)、百度海乘贴吧：=%BA%A3%B3%CB&fr=itb_favo&fp=favo#如果你真的决定要上船工作Hereareafewtipsforyou:这里会给你些提示：Firstandforemost,aworkingknowledgeoftheEnglishlanguageisamusttothosewhowishtoworkonboardcruiseships.Fluencyofthelanguageisdefinitelyaplusfactor.首先，对于想在邮轮上工作的人，作为工作知识的英语是最必要的，流利的英语肯定是其中的一个因素。Secondly,knowledgeandExperienceofthefield(positionyouwishtoapplyfor)iscrucial.Forexample,forthehotelsidepositionslikewaiters,bartenders,cabinstewards,etc.,youshouldhaveatleastayearofworkexperience.Intheabove-mentionedposition,ifnota5starhotel.Remember,workingforKFCorMcDonaldfor3yearsisverydifferentfromworkingwithinthefinediningserviceonboardthecruiseships.其次，你所申请职务的相关工作经验是最为重要的。举个例子，酒店里的餐厅服务员，调酒员，