旅游服务英语第一章

NewEnglishforTourismServicetravel,journey,trip,tour,voyage,excursion1)将travel与其他词区别开来。误：Ihopeyouhadagoodtravel.正：Ihopeyouhadagoodjourney/trip.travel是旅行的统称，是不可数名词。如果要谈某“一次旅行”，则用journey或trip等。试比较：Myhobbiesaretravelandstamp-collecting.我的爱好是旅游和集邮。HowwasyourtriptotheUniteStates?你的美国之行怎么样？2）journey,voyage,trip,tour,excursion它们均表示某一次旅行。但又有差别：journey指（陆地上的）旅行。IwanttomakeajourneytotheSouthwestChina.voyage指（水上）旅行；航行（=ajourneyusu.long,madebyboatorship）.WhenIgiveupworkIamgoingtomake/takealongseavoyage.trip指（短途）旅行（=ajourneyusu.short）.Wemade/tookatriptoTaiwan.excursion指（结伴或团体）短途旅行（=ashortjourneymadeforpleasureusu.Byseveralpeopletogether）.误：ImadeanexcursiontoGuilin.正：WemadeanexcursiontoGuilin.tour指（访问几个地方后返回到出发地的）旅行（=ajourneyduringwhichseveralplacesofinterestarevisited）.误：Theywillgoonajourney/triparoundtheworld.正：Theywillgoonatouraroundtheworld.tour表示履行一周再转会到远出发地点，在强调这种含义时，不可用journey,trip等词。Imade/wentonatourtoHongkong.Imade/wentonatourofHongkong.其它词后都可用to,tour则不可。再如：Thetroupe(马戏团)ison(a)tourinEurope.Wearestartingon(a)tourof/roundEurope.TheDutiesandRolesofaTourGuideⅠ.TheQualificationsforBeingaGoodTourGuideⅡ.TheWorkingProceduresofsTourGuideⅠ.TheQualificationsforBeingaGoodTourGuide---TwoPQfactors1.theprofessionalqualifications(职业要求)----ASK1)attitude(态度)2)skills(技能)---managementskill(管理技能),languageskill(语言技能),listeningskill(聆听技巧)andobservingskill(观察力)3)knowledge---politicalandgovernmentalstructure(政策知识),physicalaspectsofthecountry(地理知识),economicdevelopment(经济知识),socialscene(社会知识),history(历史知识),religion(宗教知识),specialtopics(热点话题)2.personalqualities(个人素质)1)goodpersonalityhealthy(健康),kindnessandfriendliness(善良友好),understanding(善解人意),punctuality(准时),responsibility(负责),determination(果断),livelyandout-going(活泼开朗)2)goodmannersattire(服饰),greeting(问候),talking(谈吐),onthetopicsofconversation(话题)Ⅱ.TheWorkingProceduresofaTourGuide1.Preparations准备工作2.MeetingonArrival迎宾工作3.OnTour接待工作4.DepartureandPostTour送客工作1.Preparations准备工作ReadtheProgram认真阅读接待计划ResearchontheTourists充分了解客人MakeaReservationinHotel预定饭店BookingCoach订车ArrangeMeals订餐Confirmtheplane,train,orShip确定飞机、火车、轮船到达时间ContactthetravelAgencyThatIsinChargeoftheTour做好与下一站接待社联系事宜CollectPamphletsandGetThingsNeededReady做好物质准备2.MeetingonArrival迎宾工作ArriveattheMeetingSitesonTime准时到底接待地点GreetingtheGroup向团队问好LiaisewiththeGroupLeader与领队联系GiveSelf-introduction自我介绍LeadThemtotheCoach照顾客人上车MakeaWelcomeSpeech致欢迎词BrieftheLocalConditionandIntroducetheHotel简单介绍当地情况和饭店DistributePamphlets分发宣传册AssisttheTouriststocheckin帮助团队办理入店手续InformtheMeetingTimeandArrangetheMorningcall,andTelltheTouriststhePlaceforBreakfastandthetimeforLuggageCollection告之客人集合时间，叫早时间，早餐时间和出行李时间ChecktheLuggageandAssisttheTouriststoTheirRooms3.OnTour接待工作ArriveAheadoftime提前到达集合地点GreettheTouristsandDotheCounting向客人问好并清点人数BriefRoutine简单介绍游览日程安排DistributePamphletsandMaps分发景点介绍图册GiveCommentariestoSightseeingSpots介绍景点概括RemindtheTouriststoTakeTheirValuables抵达景点时，提醒客人带好贵重物品4.DepartureandPostTour送客工作Re-checkETD(theEstimatedTimeofDeparture)核实飞机起飞时间HelptheTouriststoCheckOut帮助客人办好离店手续GiveaFarewellSpeech致欢送词StandbyfortheAirplanetoTakeOff地陪应在客人所乘交通工具启动后方可离站WriteaWorkReportAfterwards写好工作报告SettlingtheAccountwiththeOfficer报销与结算SituationOneImmigrationandCustomsLearnhowtogothrough“CIQ”(Customs,ImmigrationandQuarantine)inspectionsLearnhowtofillinCustomsDeclarationFormAcquirevocabulary,sentencestructuresandwaysofexpressionusedinpresentingCustomsandCultureBackground.Doyouknowtheproceduresofdepartingfromaninternationalairport?Trytoputtheminorder.1.Gothroughthesecuritycheck2.Gothroughthecustoms3.Checkinatthecounter4.Boardtheplane5.PutluggagetagsontheluggageAfterlandingattheairport,youhavetogothroughthefollowingprocedures.Trytoputtheminorder.1.Enteringaforeigncountry2.Gettingofftheplane3.Goingthroughthecustoms4.Collectingtheluggage5.Goingthroughtheimmigration2-4-3-5-1Ordinarytravelersshouldgothrough“CIQ”(Customs,ImmigrationandQuarantine)inspectionsbeforeenteringacountry.Lead-in1.customs:1)dutyonimportsorexports进口税，关税2)thegovernmentdepartmentresponsibleforthecollectionoftheseduties海关paycustomsonsth为某物缴纳关税Howlongdoesittaketogothroughcustoms?过海关要用多长时间？adj.acustomsofficer,check海关官员、检查customsduty,formalities海关税、手续2.immigrationn.1)themovementofnon-nativepeopleintoacountryinordertosettlethere移民immigrationcontrols移民管制2)thepartofaport,airport,etc.wheregovernmentemployeesexaminethepassports,visas,etc.ofpeoplewantingtocomeintoacountry.(设于机场、港口等的)移民检查站（负责检查入境者的护照及文件）go/passthroughimmigration通过移民局检查adj.animmigrationofficial移民局官员Theimmigrationofficerstampedmypassport.移民官员在我的护照上盖了戳3.quarantine:thepartofaport,airport,etc.wheregovernmentemployeesexaminethesuspecteddiseaseofpersonsoranimalsarrivingfromabroad,topreventthespreadofdisease(在港口或边境为避免疾病传染对人畜等的)拘留,隔离措施；检疫局[处]keepinquarantineforaweek接受一星期的检疫隔离adj.quarantineregulations检疫隔离的规定“C”代表CUSTOMS（海关检查）——检查行李、货品、违禁品、课税品等。“I”代表IMMIGRATION（入出境管理——检查旅客护照、签证、机票、团队名单等。“Q”代表QUARANTINE（卫生检疫）——对旅客、货物、交通工具进行检疫。Securitycheck(安全检查)近年来由于劫持飞机事件时有发生，因此各国对登机旅客一般都要进行一定的安检。主要是禁止携带武器、凶器、爆炸物等。检查方式包括过安检门、用磁性探测器检查、搜身、红外线等KeystoListening:A1.document2.holder3.c