电子商务时代第三方物流企业的信息系统设计——新加坡四方公司的

上海交通大学硕士学位论文电子商务时代第三方物流企业的信息系统设计——新加坡四方公司的实践姓名：张春平申请学位级别：硕士专业：工商管理指导教师：任建标20060115IIIEDIIIITHEIMPLICATIONOFE-BUSINESSINTHEDESIGNOFINFORMATIONSYSTEMSFORTHIRD-PARTYLOGISTICSENTERPRISESANEMPIRICALCASEOFCNPHOLDIINGS(S)PTELTDABSTRACTWiththeadventofinternet,thebenefitofe-businessisbecomingmoreapparent,andweareseeingmoree-businessgettingadaptedwitheachpassingday.AsaThird-PartyLogisticsCompany,howtocopewiththechallengesofexceedinglycompetitiveenvironmentisanimportantone?Notonlyinlogistics’actualoperationsuchasstorage,transport,distributionetc.weneedtocontinuouslyimprovementtosatisfycustomersdemandbyhavinglessstockpiling,moreversatility,betterturnoverandjust-in-timerequirement.Oneoftheimportantconsiderationsisintheareaofinformationsharing.Weneedcommunicatewithcustomerseffectivelytoresolvebusinessissues,informationsharingisseenasanenabler.Ibeginwiththebasicconceptsofe-business,logisticsandinformationsystem,usingCNPholdings’actualinformationsystemdevelopmentasabackdrop,analyzewhatisessentialinthird-partylogistics’informationsystem,i.e.businessprocessreengineering,expenses,systemfunctionsanddevelopment,maintenance,modify,re-developmentetc.Informationsystemmustbesuitedtocompany’smanagedstrategy,aboveall,theeconomicbenefits,addedfeaturesandfunctionality,reliability,applicabilityarealsoofutmostconsideration.IVAtthecoreofanycompany’smanagementsystem,informationsystemmustultimatelyaligntoitsoperationalobjectiveandstrategy.CNPHoldings’informationsystemwillconsiderthesystemplatform,functions,datastructure,developmentandmaintenance,upgrade,businessprocessreengineeringandcost,humanresourcesneeded,decidedtoworkwithselectedsoftwarecompanytodeveloptheinformationsystem.Comparingtobuyingawellknownlogisticsinformationsystem,thiskindofdevelopmentcansavealotofmoneyfrommaintenanceandcontinuallydevelopmentcharges.Thesystemisabletocaterformorefunctionalityby,providingEDI,webservicesquicklyasandwhencustomerdemand.Developasuitableinformationsystemwhichcanmatchcompany’smanagementstrategywithshoestringbudget,thetranslatedsavingcomparedtobuyingamorewellestablishedinformationsystemsisdefinitelymorepronounced.Thecostofinformationsystemdoesnotconfinetojustthehardwareandsoftware,moreimportantly.Themaintenanceandre-developmentareoftenbeingneglectedandthebenefitsfrominformationsystemusuallyhardtojustify.UsingKaplan’sBalancedScoreCard,wecanbetterassesstheoverallperformanceofinformationsystem,andapplythefindingmoremethodologicallytoCNPholdings’informationsystem.KEYWORDS:e-business,logistics,informationsystem,balancedscorecard200611520061152006115MBA-1-MBA-2-1.1.2090ElectronicDataInterchangeMISManagementInformationSystemMBA-3-1.2.MBA-4-MBA-5-2.1.ElectronicCommerce2.1.1.Chio(1998)2-1HXZABCDY2-1:ChioandWhinston[22]MBA-6-XYZ(product)(process)(player)2-1AH2-2HXZABCDY2-2:ChioandWhinston[22]MBA-7-David(1998)2-12-1e-maile-maile-mailEDIe-maile-maile-mailEDIEDIDavid[17]WalidWalid2-22-2Walid[23]MBA-8-2.1.2.1)(Openness)2)(Anonymous)(NetworkAddress)3)(Variety)4)(FreeofCharge)5)(UnrestrictedLocations)6)(DigitalEnvironment)Paul2-32-3InternetInternet:Paul[24]MBA-9-2.1.3.1)1.2.3.4.5.6.7.2)1.2.3.4.5.6.3)1.2.3.4.4)1.2.3.4.5.5)1.2.3.4.5.2.2.PhysicalDistributionPD19352070LogisticsLogisticsManagementLogisticsPD1960AMAAmericanManagementAssociationPhysicalDistributionNCPDMNationalCouncilofPhysicalDistributionManagementCLMTheCouncilofMBA-10-LogisticsManagementLogistics1992199820012.2.1.2-31)2-3[3]MBA-11-2)3)4)MBA-12-5)6)MBA-13-7)2.2.2.l2345MBA-14-6JIT:JustInTime2.2.3.(Third-PartyLogistics)Liebet.al.1995RoadwayLogisticsServices(ROLS)MBA-15-2-42-4••••••••••••••Bowersox[20]1):2):3):1)2)3)4)5)6)MBA-16-2.3.2.3.1.1122123MBA-17-312412512MBA-18-2.3.2.12345MBA-19-MBA-20-MIS(ManagementInformationSystem)(EDPElectronicDataProcessing)3.1.MIS3.2.MBA-21-12MBA-22-34ABC3.3.1MBA-23-I-P-O2345673.4.MBA-24-1234ERPMBA-25-EDI5EDI/63.5.JITJustInTimeBullwhipEffectJITMBA-26-1TMSWMS2345MBA-27-ITIT6789MBA-28-4.1.11,890,00023924104512,00056200,000790050006840094-1MBA-29-IT4IT4-24-2ITMega-AirPteLtdJCWTIT4-1MBA-30-4.2.4.2.1.2002EXceedSSAGlobalSSASupplyChainManagementEXceedSystemsUnionSUNSystems4-34.2.2.2001Exceed4-3MBA-31-ITExceedExceedExceedPortNetTradeNetEDIWEBPortNetTradeNet4-44.2.3.+EDIWEB4-4MBA-32-1SAP2Exceed341234-14-1ExceedMBA-33-3545ExceedITITExceedITNAVISIONATTAINNAVISIONATTAINMultisoft(S)Pte.Ltd.NAVISIONATTAINNAVISIONTheOfficeBoy.comNAVISIONATTAIN4.2.4.ITMultisoft(S)Pte.Ltd.MBA-34-Multisoft(S)Pte.Ltd.ITITMultisoft(S)Pte.Ltd.Multisoft(S)Pte.Ltd.NAVISIONITNAVISIONITNAVISIONITEDIWEBITITEDIWEBNAVISIONIT4.3.4-5MBA-35-1EDIWEB2345GPSSMSHPEDIWEB4-5MBA-36-6EDIEDIGIS/GPS300PortnetPortnetEDI4.4.4-6EDIWEB4-6MBA-37-1EDI/XMLPO/ASNPO/ASNWMS23WavePickingBatchPicking45TMS6radiofrequencytechnologyRF4.5.ITMBA-38-4.5.1.WEBEDIEDI•VAN••EDI•EDI•EDIFACT/X.12•EDIEDIXML/EDIInternetVANEDIEDIXML/EDI•XMLXSL•XML/EDIInternetTCP/IPHTTP•DTD/SchemaEDIEDIVANEDI4-7EDIMBA-39-EDI1Internet/VPNEDITCP/IPInternet/VPNVPN4-92WEBHTTPSWEB4-10XMLWEBServer/BrowserXMLWEBServer/Browser4-8XMLEDI5,3,1,4,Internet/VPN2,4-9Internet/VPNMBA-40-3WEBHTTP