酒店各部门英语学习手册

HaiyattgardenHotelEnglishContents目录ServiceEnglishForEachDepartment部门岗位英语ⅠFrontOffice前厅ⅰReceptiondesk前台接待…………………………………………………………………02ⅱreservation预定部..………………………………………………………………………05ⅲConcierge礼宾部…………………………………………………………………………10ⅳSwitchboard总机…………………………………………………………………………13ⅴBusinesscenter商务中心………………………………………………………………….17ⅡFoodandBeverage餐饮部ⅰTheAfricaDeck菲菲酒廊…………………………………………………………………21ⅱJapaneserestaurant＆Teppanyakirestaurant日铁餐..………………………………………25ⅲItalianrestaurant意式复合餐厅……………………………………………………………34ⅳChineserestaurant中餐厅………………………………………………………………….44ⅢHousekeeping管家部……………………………………………………………………53ⅣSecuritydepartment保安部…………………………………………………………59ⅤTherecreation＆saunadepartment娱乐与桑拿部……………………………612前台接待日常用语Part1Greetings第一部分问候1.WelcometohaiyattgardenHotel.I’m***,whatshouldIcallyou,please?欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening,Sir/Madame.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3.Mynameis***,isthereanythingelseIcandoforyou,justletmeknow.我叫***，如果需要我为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。Part2HelpingtoCheck-in第二部分帮助入住1.PleasehaveaseatforawhileI’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.Wouldyoupleasegivemeyourpassportandcreditcard?,I’llreturnthemtoyourightawayafterthecheck-inprocedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。3.Howmanynightswillyoustaythistime?这次入住您会住多少天？4.Whichroomwouldyoulike,smokingroomornon-smokingroom?您是要吸烟房间还是不吸烟房间？5.Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,togetherorseparately?先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？6.Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Hereareyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying第三部分居停期间提供服务1.RegularService常规服务(1)Pleasewaitasecond.I’lltransferitforyou..请稍等一下。马上为你转接过去。(2)Becauseyouarecheckingouttwodaysearly,Youneedtogiveustwocashvouchersback.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。(3)Thereisagreatgardenandpondbehindthehotel,whichissuitableforexercisejoggingandwalking.酒店后面有很漂亮的花园和水塘，那里是非常适合跑步（锻炼身体）和散步的地方。(4)Thismoneyisdamaged.I’mafraidwecan’tchangeit,thisisaccordingtothehotelregulation.(hotelrules-)您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。(5)I’msorrythatyoucouldnotgetcashbycreditcardhere.Icanbookacartakeyoutothebanktogetsomecash.不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM机）上提取现金。3(6)Whatdenominationswouldyoulike?你想要什么面值的人民币呢？(7)I’msorry,butwedonotacceptthedollarswithCB.对不起，我们这里不收CB版的美金。(8)---CanIfaxthispaper?我可以传真这份文件吗？==Certainly,sir.Wheredoyouwanttofaxitto?当然可以，先生。请问是传真到哪里的？---Howwouldyouliketopayforit,sir?你打算怎样付款呢，先生？==Couldyouchargeittomyroombill?可记在我的客房账单内吗？---Sure.Hereisyourfaxrecord,Sir.Wouldyoupleasesignhere?当然。这是你的传真记录，先生，麻烦你在这里签名好吗？(9).Couldyoupleasesendacartotheairporttopickmeup?你能安排一辆车到机场接我吗？(10).CouldyoupleasegiveusyourflightNo.?你能告诉我您的航班号吗？2.Reminder提醒(1)It’sbetterforyoutowearmoreclothes,becauseit’sprettycoldoutside..外面天气很冷，你最好穿多些衣服。(2)Youlooktired,You’dbettergotobedearliertonightifyoucan.你看上去很累，今晚最好早点休息。(3)Todayisarainydayandthefloorisslipperysopleasebecareful.今天外面在下雨，地面很滑走路时请多加小心。1、InternetService网络服务(1)ThereisfreebroadbandInternetaccessineveryroom,connectorplugisonthedesk.写字台上有宽带插头，您可以随便使用。(2)Thereisalittletroubleinthecomputerservicecenter,sotheInternetisdisconnectedtemporarily.Pleasewaitawhile,It’llberecoveredsoon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。(3)Ok,I’llarrangeacomputerengineertohelpyou.好的，我马上安排电脑员上去帮您。2、AbouttheLaundry关于洗衣(1)Thelaundrycollectedbetween8amto6pmwillbereturnedatmidnightonthesameday;whiletheonecollectedbetween6pmto8amwillbereturnedat2pmonthenextday.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。(2)Forthelaundry,theregularserviceiswithin8hoursandtheexpressserviceiswithin5hours.普洗服务是八小时内送回,而快洗是5小时。(3)Thereisastainonyourclothes,andwe’lltryourbesttogetridofit.However,Ican’tguaranteethatwecanremoveittotally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。(4)---Couldyousendsomeoneupformylaundry,please?请派人到我房间取要洗的衣服，好吗？===Certainly,sir.Ourroomattendantwillbeupinaminute.好的,我们的服务员马上到。3、MedicalService医疗服务4(1)Youdon’tlookverywelltoday.Whatseemstobewrong?你看上去有些不舒服,还好吧?(2)Ifeeldizzyandhaveasorethroatbesides,Icannotsleepwellrecently?我感到头晕，喉咙痛。还有，最近都睡不好。(3)Don’tworry,Iwillarrangeadoctortolookafteryou.不要担心，我将立即安排医生照顾你。(4)Anyothersymptoms?Likestomachache,coughing,ornausea?还有其他症状吗？比如胃痛、咳嗽或者恶心？(5)Thedoctorsaidyouhavegottheflu.She’llprescribesomemedicineforyou.taketwotabletsatatime,threetimesaday.You’dbetterstayinbedforoneortwodays.医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。(6)---Aretheystrong?==Yes.Theymaymakeyoualittledrowsy.Bytheway,youshouldbesuretotakethemafteryoueat.---药性强吗？==是的，会让你犯困。还有，你得在用餐完毕后才能吃药。(7)Canyougivemesomemedicineforheartburn?你可以给点胃药给我吗？(8)I’mafraidthedoctorcan’tgiveyoumedicineforthatunlessyoutellheraboutyourhistoryofstomachache?如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。(9)Well,Idohavegastritisfortwoyears.恩，我确实有两年的胃病。(10)Sinceyourbloodpressureishigherthannormal,couldyoutellthedoctorwhetheryouhavediabetes?你的血压偏高，请问你是否有糖尿病？（11）Howistheacidinyourstomach?Istheacidfeelingverystrong?胃