酒店英语(客房预订)

Lead–inThesummerholidayiscoming,doyouhaveanyplanstotravelaround?Beforeyoutravel,whatyouneedtodo?Roomreservation教学目的通过看、听、说等一系列训练，让学生掌握与订房相关的词汇和表达方式，满足酒店、旅游从业人员，或商务工作者出国订房的需要。教学目标能力目标知识目标能够熟练地预订客房了解中英在表达上的差异，掌握相关词汇和表达；重点、难点及解决方法教学重、难点：掌握与订房相关的词汇和表达方式解决方法：灵活运用ESA教学理论，设计尝试-教学-尝试的学习步骤，通过视、听、说、练等多环节的刺激和训练，掌握相关的词汇和表达方式。1.Lookatthefollowingpicturesofdifferentrooms,canyounametheminEnglish?atwinroomastandardroomasingleroomasuiteSuiteSuiteLovers’room120cm-135cm,SingleBedqueen-sizebedroom;=1.8m,大号的king-sizebedroom;=2m,特大号的Ocean-viewOcean–viewroomLake-viewroomMountain-viewroomCity–viewroomRiver-viewroom….Ocean–viewroomCity–viewroom….豪华房DeluxeRoom商务房BusinessRoom高级套房SuperiorSuite豪华套房DeluxeSuite商务套房BusinessSuite总统套房PresidentialSuite2.Acooperatedgametomemorizethoseroomtypes.Workinpairs,lookatthepicturesthatflashedinthePPT,onespeaksoutthewordthatmatchesthepicture,theotherwritesdownthewordintheexercisesbook,andhandinafterthegame.3.Aroleplay:makeareservationaccordingtothefollowingdialogue.接待员：锦江宾馆。我能为您效劳吗？苏珊：我想订一间房，从这个月的21号到下个月的2号.接待员：您想订单人房、双人房，还是套房？苏珊：我要一间单人房，如果可能的话，要一间可以俯瞰公园风景的。接待员：好的，我们这里正好有一间您所需要的房间，1504号房。苏珊：太好了,那我订下了。4.我想订…我们这里有….请别挂电话,我看看我们还有没有单间?5.关于房价-标间多少钱?我们有180元一晚的单间这个价格带早餐吗?用信用卡担保预定吗？1.Listentothetapeforthefirsttimeandanswerthefollowingquestions:WhatkindofroomdoesMrJohnsonreserve?Forwhom?Forwhichdate?2.Readoutthedialogueagainandmakesomenotestoseewhatyoucanunderstand,andwhatareyourproblemsentences,andbereadforthenexttask.Groupwork:Exchangethenotesyou’vetakeninyourgrouptoseewhetheryourgroupmemberscansolveyourproblems,andthemfinishthefollowingtask.CanyouputthefollowingsentencesintoChinese?Couldyouholdthelineplease.Iwillcheckourroomavailability.Thankyouforwaitingsir.Wehaveatwinroomat180dollarspernight.Wouldthatbeallright?请别挂断好吗,我来查一下是否有空房间。让您久等了先生.我们有180美元一晚的双人间，可以吗？Availability：Fortheunguaranteedreservation,wecanonlyholdtheroomby6pm.Becauseitisthepeakseasonnow.Ifyoumaketheguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard？没有信用卡担保预定,我们房间保留到下午六点，因为现在是高峰期。如果您用信用卡担保预定，我们将整晚保留。您愿意用信用卡来担保预定吗？You'vemadeguaranteedreservationinGuangzhouHotel.FromApril,16thto20thforfivenights.Ifyoucan'tarriveatscheduled.Pleaseinformusbefore6pmonApril,16th.Thankyouforcalling.Andwelookforwardtoservingyou.你已信用担保预定了广州宾馆4月16日到4月20日，五个晚上。如果你不能按计划到达，请在4月16日6点前通知我们。我们期待为您服务。3.Listenathirdtimetogetamoredetailedideaofhowtomakereservation.第19页Time&roomtype-你要订什么日期的？一你一行几个人？-你想要什么样的房间？-Price&paymentConfirmation-请稍等。我来查一下是否有空房间。-让您久等了先生.我们有180美元一晚的双人间，可以吗？-请问是否用信用卡担保预定？-您用信用卡担保，预定了4月16日到20日，五个晚上，5.Reviewwhatislearnedinthedialogue:Words:availabilityExpressions:您想要什么样的房间？我想要…..180元的单间让您久等了。信用卡担保预定保留房间至…Pairwork:A为厦门某酒店前台接待员，B为某顾客，打电话给前台预定7月5号到7月8号，四个晚上的双人间，要求能看海，价格400元左右。预定过程中要落实好房间类型，居住日期，是否要信用卡担保，预留的截止时间，房间价格，是否含早餐等。Rolecard:Receptionist:Youareareceptionist.Yougetaphonecallfromacustomer.Youaskhimwhatkindofroomheprefers,andforwhichdate.Youtellhimyouhaveatwinroomwithoceanviewat398yuan.Youaskhimifhe’dliketomakeaguaranteedreservationandexplainittohim.Youaskforhisnameandphonenumber.Atlastyoumaketheconfirmation.Thecustomer:Youarethecustomer.Youpreferstobookatwinroomwithoceanview,fromJuly,5thto8th.Youagreetomakeaguaranteedreservation.Homework:1.Listentothenextpart-usefulexpressionsofmakingreservationandcategorizethemasrequired：1）如何表达更改、取消、延长预定2）如何表达指定的房间没空缺或酒店客满