酒店房务部全套术语(英文-2)

RoomsDivisionOperationsFRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules.FRONTOFFICEAUDITSeeNightAuditFRONTOFFICECASHSHEETAformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift.FRONTOFFICELEDGERSeeGuestLedgerFULLHOUSEAconditioninwhicheveryroominthehotelhasbeenbooked.FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems.GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyareport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules.GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smissionGOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees.GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked.GROUPRATEAspecialroomrateforanumberofaffiliatedguests.GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbehelduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of32RoomDivisionOperationsIfitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedeposit,travelagent,andcorporate.GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel..GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotrays,andpostingmachines.GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees.GUESTFOLIOAform(paperorelectronic)usedtocharttransactionsonanaccountassignedtoanindividualpersonorguestroom.GUESTHISTORYFILEAcollectionofguesthistoryrecords,constructedfromexpiredregistrationcardsorcreatedthroughsophisticateinformationaboutdepartingguestsintoaguesthistorydatabasesystems,thatautomaticallydirectinformationaboutdepartingguestsintoaguesthistorydatabase.GUESTHISTORYRECORDArecordofpersonalandfinancialinformationabouthotelgueststhat(1)isrelevanttomarketingandsales,and(2)canhelpthehotelservetheguestshouldheorshereturn.Statelawmayrequireretentionofcertainguestdataforsomeperiodoftime.GUESTLEDGERThesetofaccountsforallguestscurrentlyregisteredatthehotel.Alsocalledthefrontofficeledger,transientledgerorrooms’ledger.GUESTLEDGERREPORTAreportthatcarriesthecurrentaccountbalancesofalregisteredguests,typicallypreparedaspartofthenightaudit.GUESTSERVICEREPRESRNTATIVESeeFrontDeskAgentGUESTROOMKEYAkeythatopensasingleguestroomdoorifitisnotdouble–locked.PAGE12OF32RoomDivisionOperationsHANDICAPROOMAroomwithspecialfeaturesdesignedforhandicappedguests.HIGHBALANCEACCOUNTAnaccountthathasreachedorexceededapredeterminedcreditlimit.Highbalanceaccountsaretypicallyidentifiedbythenightauditor.Alsocalledahighriskaccount.HIGHBALANCEACCOUNTAreportthatidentifiesguestswhoareapproachinganaccountcreditlimit.Typicallypreparedbythenightauditor..HIRINGPERIODThetimedirectlyafteranemploymentofferupthroughthenew–hire’sinitialadjustmentstothejob.Thisperiodinvolvesallarrangementsnecessarytopreparethenew–hireandcurrentstaffforasuccessfulworkingrelationship.HORIZONThefuturetimeframeforwhichapropertyacceptsreservations.HOTELAgeneraltermusedtodescribemotels,motorhotels,inns,suitehotels,conferencecenters,andotheroperationsprovidinglodgingfacilities,variousservices,andconveniencestothetravelingpublic.HOUSEACCOUNTSeeNon–GuestAccountHOUSECOUNTTheforecastedorexpectednumberofguestsforaparticularperiod,sometimesbrokendownintogroupandnon–business.HOUSELIMITAcreditlimitestablishedbythehotel.HOUSEUSEAroomstatustermindicatingthattheroomisbeingusedbysomeoneonthehotelstaffatnocharge.HOUSEKEEPINGSTATUSSeeRoomStatusHOUSEKEEPINGSTATUSREPORTAreportpreparedbythehousekeepingdepartmentthatindicatesthecurrenthousekeepingstatusofeachroom,basedonaphysicalcheck.Page13of32RoomDivisionOperationsHOUSING/CONVENTIONBUREAUAreservationsofficethatcoordinatesroomrequirementsatseveralhotelsforlargeconventions.HUBBARTFORMULAAbottom–upapproachtopricingrooms.Ondeterminingtheaveragepriceperroom,thisapproachconsiderscosts,desiredprofits,andexpectedroomssold.IDEALAVERAGERATEAroom’sstatisticthatindicatesthepointatwhichroomsaresoldatthebestrateforthetypeofguestsaccommodatedbyaproperty.IN–BALANCEAtermusedtodescribethestatewhenthetotalsofdebitamountsandcreditamountsforasetofaccountsareequal.INCENTIVEPROGRAMAprogramofferingspecialrecognitionandrewardstoemployeesbasedontheirabilitytomeetcertainconditions.Theseprogramsvaryinstructureanddesignandareawaytoawardexceptionalperformancebeyondthepaycheck.INCENTIVETRAVELTravelfinancedbyabusinessasanemployeeincentive.INCENTIVETRAVELSeestatementofIncome.INDEPEN