酒店管理培训强化领导力发展课程

11August2007LeadershipFundamentals领导力基础课程AcceleratedLeadershipDevelopmentProgram(ALDP)强化领导力发展课程（ALDP）2AllRightsReserved20072DifferentiateManagementandLeadership区分管理能力与领导力之间的差异Gaincriticalknowledgeandself-awarenesstobeasuccessfulleader获得成为一个成功领导者的必备知识和自我认知能力Adaptstylepreferencestobemoreeffective能够适应不同的风格，实现更高效率Applyappropriateleadershipbehavioursindifferentsituationstobemoreeffective在不同情况下能够采取适合的领导行为，以实现更高效率WhyAreWeHere?目的WB23AllRightsReserved20073TheQualityofIHG’sLeadership…IHG的领导力水平……GreatHotelsGuestsLove出色的酒店客人的最爱Buildtheindustry’sstrongestoperatingsystemfocusedonthebiggestmarketsandsegmentswherescalereallycounts打造业内最强的运营系统，集中于由规模决定优势的最大的市场和细分市场Brandperformance品牌绩效Excellenthotelreturns出色的酒店回报Marketscale/knowledge市场规模、知识Alignedorganisation组织联盟Purpose目标Strategy战略Priorities优先事项QualityofIHGLeadershipIHG的领导力水平WinningWays致胜之道•Dotherightthing•做对的事•Showwecare•体现关爱•AimHigher•追求卓越•CelebrateDifference•求同存异•WorkBetterTogether•协作共赢…drivesourcorporatepriorities……推动我们的企业优先事项的进程4AllRightsReserved20074TheService-ProfitChain服务利润链ReturnonAssetsOperatingMarginRevenueGrowth资产收益率营运利润率收入增长CustomerImpressions客户的印象CustomerReferrals客户推荐CustomerRetention客户保持力Service服务Helpfulness帮助性Merchandise商品Value价值EmployeeBehavior员工的行为Attitudeaboutthejob对工作的态度Attitudeaboutthecompany对公司的看法Rucci,etal,19985AllRightsReserved20075Source:McKinsey’sWarforTalent2000surveyof6,500senior&mid-levelmanagersat35largeUScompanies来源：麦肯锡2000年人才之战调查，对象是35家大型美国公司的6,500名高级和中层经理人58%ofpeoplewhohaveworkedwithsubparmanagersareaffectedasfollows:58%曾与不合格经理人工作过的员工表示受到以下影响：86%82%81%76%“Mademewanttoleavethecompany”“使我想离开这家公司”“Preventedmefrommakingalargercontributiontothebottomline”“阻碍我为公司的最终收益做出更大贡献”“Hurtmycareerdevelopment”“损害我的职业发展”“Preventedmefromlearning”“阻碍我学习”TheCostofaBadBoss不称职上司的代价6AllRightsReserved20076What’sThisGotToDoWithMe?这与我有什么关系？我们对员工的期望是什么？我们对员工的付出是什么？7AllRightsReserved20077DevelopingLeadersatIHG洲际酒店集团的领导者培养TheALDPisa10-moduleleadershipdevelopmentprogrambasedontheIHGCompetencyModel,thatisdesignedtoskillBand6&7supervisorsinessentialleadershippractices.ALDP领导力发展课程以洲际酒店集团能力模型为基础，由10个板块构成，旨在为6级和7级主管人员提供基础领导力实践的技巧培训。Turn2转变2Turn3转变3Turn1转变18AllRightsReserved20078IHGSupervisorCompetencies洲际酒店集团主管级能力WB3战略思考行业理解鼓励协作领导和发展员工注重客户和市场支持变革成效驱动将愿景转化为行动9AllRightsReserved20079Whatisyourmostimportantresponsibilityasasupervisor?作为一名主管，你最重要的职责是什么？Toproduceresults...创造成效……buttheonlywaytodothisisthroughtheeffortsofthepeoplearoundyou但是要实现这一点，唯一的途径是通过你周围员工的努力。Introduction简介10AllRightsReserved200710ChangingRoleoftheSupervisor主管的角色变化80%Directing&Maintaining指挥和管理5%Strategy策略谋划15%Coaching,Developing,Supporting,Building辅导、发展、支持、培养20%Strategy策略谋划60%Coaching,Developing,Supporting,Building辅导、发展、支持、培养20%Directing&Maintaining指挥和管理Traditional过去21stCentury21世纪Traditional过去Mainrolewastodirectandcontrolthewayworkwasdonebythepeoplethatreportedtothem主要角色是指挥和管理下属员工的工作方法Today现在Successfulsupervisorsareprimarilydrivenbytherolesofcoach,leader,developer,mentor,andplanner成功的主管以担任教练、领导、培养者、导师和计划者的角色为主WB411AllRightsReserved200711“Theonlytrueleaderissomeonewhohasfollowers.Aneffectiveleaderisnotsomeonewhoislovedoradmired.Heorsheissomeonewhosefollowersdotherightthing.Popularityisnotleadership.Resultsare.”“真正的领导者拥有自己的追随者。一个高效的领导者未必众人皆爱。其追随者都以正确的方式工作。受人欢迎并不是领导力。成效才是。”PeterDrucker彼得.德鲁克TheTrueLeader真正的领导者WB412AllRightsReserved200712Activity:ElectricMaze活动：电子迷宫13AllRightsReserved2007131.Whathappened?Whatfeelingsdidyouexperienceatthebeginning,middle,end?发生了什么事？在开始、中间和最后，你体验到了怎样的感觉？2.Wastherealeader?Whydoyouthinkso?当时有没有一个领导者？为什么？3.Whatcanyoulearnfromthisexperience?从中你能学到什么？Activity:ElectricMaze活动：电子迷宫WB514AllRightsReserved200714Therootofthewordmanagementis“manas”--meaninghands.英语管理（management）一词的词根是“mana”，本意是双手。Managingis…toaccomplish,tobeinchargeoforresponsiblefor,toconduct.管理是指……完成、负责、执行。Itinvolvestheprocessofsettingandachievingthegoalsthroughtheplanning,organizing,directingandcontrolling.管理包括通过计划、组织、指挥和控制来设定和实现目标的流程。WhatisManaging什么是管理WB615AllRightsReserved200715Therootofthewordleadershipis“lead”--meaningtogo,toguide.英语领导力（leadership）一词的词根是“lead”，本意是通向、引导。Leadingis…influencing,guidingindirection,action,oropinion.领导是指……在方向、行动或意见上给予影响、指导Itinvolvesinspiringotherstofollow,creatinggoodwillandsupportingothers.Leadersachievethingsthatcouldnothavebeendonewithoutthem.领导包括激励他人追随、建立友好关系和对他人提供支持。领导者所完成的事情，缺少他们便无法成功。WhatisLeading什么是领导WB616AllRightsReserved200716LeadersandManagers领导者和管理者Aleadercanbeamanager,butamanagerisnotnecessarilyaleader.领导者可以是一个管理者，但管理者未必是一个领导者。17AllRightsReserved200717Activity:CompareandContrast活动：比较与对比Inyourtablegroups,listsomeofthedifferencesinbehavioursbetweenmanagingandleadingonaflipchart以每张桌子为一组，在挂板上列举出管理和领导之间的行为差异WB618AllRightsReserved200718ManagementVersusLeadership管理与领导FocusonResults注重结果Embodiesmission&vision体现使命和愿景Concernwitheffectiveness关注成效Motivating&inspiring启发和激励Management管理Leadership领导ManagersseekCOMPLIANCE管理者追求“遵守”LeadersseekCOMMITMENT领导者追求“承诺”FocusonProcesses注重过程Embodiesgoals&objectives体现目的和目标Concernwithefficiency关注效率Controlling&problem-solving控制和解决问题WB619AllRightsR