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EnglishforHotelBusinessWhat’syourname?MayIhaveyourname?Doyouwantsometea?Couldyoulikesometea?Overhere,please.Couldyoucomethiswayplease?*OK,Sure,YeahCertainly,Sir.*Hey,uh-huh,Hangon*Idon’tknow.justamoment,please.I’llcheckthatforyou.”*Sir;Ms.Excuseme,Sir(Ms)”,Mr.Ms.Excusemeboygirl.**.1.MayI~2.Couldyou~3.Wouldyou~4.ShallI~?1MayI~MayIhaveyourname,please?CNTMU.comSTAR~Couldyoufillouttheform,please?Couldyouwritethatdown,please?Couldyoudraftthefax,please?Couldyouholdtheline,please?3Wouldyou~Wouldyouliketeaorcoffee?Wouldyouliketotakeataxi?Wouldyoumindsittinghere?**Wouldyou~WhenwouldyouliketovisitKunshan?Whenwouldyouliketohavelunch?Whattimewouldyouliketoeat?Whowouldyouliketocontact?Whichkindofroomwouldyouprefer?Howwouldyouliketosettleyourbill?Howlongwouldyouliketostay?Howmanyticketswouldyouliketobuy?CNTMU.comSTAR~Wouldyoulikemetodo~?ShallIdrawthecurtains?ShallIdrawyouamap?ShallImakethereservationforyou?Goodmorning.()Goodafternoon.()Goodevening.()Goodmorning,sir.Areyouchecking-out?Goodafternoon,sir.WelcometoLIJIAHotel.Goodevening,Ms.MayIhelpyou?Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?1.Isee,sir.Certainly,sir.2.Justamoment,please.Thankyouforwaiting.Iamverysorrytohavekeptyouwaiting.Couldyouwaitalittlelonger,please?3.No.IamafraidIcan’tdothat.CNTMU.comSTAR’lltransferyourcalltoRestaurantReservations.Iamafraidthisisadirectline.WecannottransferyourcalltotheChineseRestaurantCouldyoudial2234-1156,please.2234-11563.IamafraidMr.Linisoutatthemoment.Heshouldbebackaround5p.m.5IamafraidMr.Haoisonanotherline.Couldyouholdtheline,please?I’lltellhimtocallyoubackwhenhereturns.MayIhaveyournameandphonenumber,please?4.bye-bye,Thankyouforcalling.CNTMU.comSTAR=BellmanC=(Clerk)H=HousekeepingBC=BellCaptainG=GuestTotheFrontDesk.B:Goodevening,Ms.WelcometoChina-trustHotel.G:Thankyou.B:Howmanypiecesofluggagedoyouhave?G:Justthisthree.3B:Twosuitcasesandonebag.Isthatright?21G:Yes.That’sall.B:I’llshowyoutotheFrontDesk.Thisway,please.I’llputyourbagsbythepostoverthere.G:Isee,thanks.B:Abellmanwillshowyoutoyourroomwhenyouhavefinishedchecking-in.G:OK.Fine.B:Pleaseenjoyyourstay.TakingaguesttotheroomB:Goodevening,Ms.I’llshowyoutoyourroom.Youhavetwosuitcasesandonebag.IsthatCNTMU.comSTAR:Yes,that’sright.B:IsthereanythingvaluableorbreakableinyourbagG:Yesthere'sabottleofwhisky.B:Couldyoucarrythisbag,Ms?I'mafraidthecontentsmightbreak.G:Sure,noproblem.B:Thankyou,Ms.MayIhaveyourroomkey,please?G:Yes.Hereyouare.B:Thankyou,Ms.Yourroomisonthe23rdFloor.Pleasefollowme.23ArrivingattheroomB:Thisisyourroom.MayIputyourbagshere,Ms?G:Sure.Justputthemanywhere.B:Isthisthecorrectnumberofbags?G:Let'ssee.Yes,that'sall.---B:MayIhangyourcoatinthecloset,Ms?G:Ah,yes.Pleasedo!B:ShallIopenthecurtainsforyou?G:Yes,that'sagoodidea.B:Hereisyourroomkey.IsthereanythingelseIcandoforyou?G:No.Thankyou.B:Pleaseenjoyyourstay.RefusingatipCNTMU.comSTAR:Here'ssomethingforyou.B:That'sverykindofyou,buta10%servicechargewillbeaddedtoyourbill.10%G:No,I'dlikeyoutohaveit.B:Well,ifyouinsist,Ms.Thankyouverymuch.UsefulExpressionIt’sverykindofyou,sir.ButIamafraidwearenotallowedtoaccepttips.Wehavenotippingsystemsinourhotel.StandardDelivery------Thedoorbellisringing----------------------G:Yes,coming.Whoisit?B:TheBellman,Ms.Ihavebroughtyourbaggage.G:Fine.Comeonin!B:Weareverysorryforthedelay,Ms.MayIputyourbagshere?G:Sure.B:Isthiseverything,Ms?G:Yes,that'sright.B:Enjoyyourstaywithus.BringingBagsDownBC:ThisistheBellCaptain'sDesk.MayIhelpyou?G:I'mgoingtocheck-outsoon.Couldyoupickupmyluggage,please?CNTMU.comSTAR:Certainly,Ms.MayIhaveyourroomnumber,please?G:Yes,it's2932.2932BC:Room2932.Wewillsendabellmanimmediately.Couldyouwaitinyourroom,please?2932---------------------------------------------B:Goodmorning,Ms.I'vecomeforyourbags.G:Thankyou.Couldyoutakethesetwosuitcases,please?I'llbringtheshoulderbagwithme.B:Certainly,Ms.Twosuitcases?G:Yes.B:Isthereanythingvaluableorbreakableinthem?G:No.B:Thisisyourclaimtag.WewillkeepyourbagsattheBellCaptain'sDesk.Couldyoupickthemupthere,please?G:Certainly.B:Thankyou,Ms.WhentheguestdepositsitemsG:I’dliketoleavethiswithyou.B:Certainly,Ms.Isthereanythingvaluableorbreakableiny