Unit 7 Business Etiquette

Afterstudyingthisunit,youwillbeableto:•getsomehintstoavoidpooretiquetteinbusiness;•knowthenewrulesofofficeetiquette;•writeanappreciationletter;•applydivisionandcombinationtotranslation;•haveaninsightintobusinessculturaldifferencesbetweenAmericaandChina.Writing&Translation1234In-depthReadingVocationalListeningandSpeaking5WorkplaceExploring&GlimpseWarm-up6FurtherReadingUnit7BusinessEtiquetteTask1Discusswithyourpartnersandanswerthefollowingquestionsaccordingtothegivensituations.Task1Task2Next1Youareajuniorexecutiveatasocialfunction,andyoumeettheCEOofanimportantcompany.Afterabriefconversation,yougivehimyourbusinesscard.Isthisappropriate?Inmostsituations,thatisinappropriate.Toshowyourcourtesy,youshouldwaitfortheCEOtoaskforyourcard.Butifyouareinahurryandyouhavetoleavebeforeheasksforyourcard,toshowyoursincerityandwillingnesstoestablishaconnectionwithhim,youmayofferyourbusinesscardfirst.Usually,inthissituation,youwillnotberefused.Butthatdoesn’tnecessarilymeanyou’vealreadysetuparelationshipwithhim.Unit7BusinessEtiquetteTask1Task22Youareenteringataxiwithanimportantclient.Whereshouldyousitinthetaxi?Youshouldfirstlyopenthedooroftheseatrightbehindthecopilot’sfortheclientandwalkbacktositdirectlybehindthedriversothatyourclientdoesnothavetosideacrosstheseat,andwhengettingoutofthetaxiheiscurbside.3Youareatabusinessdinner,andchampagneisbeingservedforatoast.Youcannotdrinkchampagne.Whatwouldyoudo?Youdon’thavetoalertanyonethatyoucannotdrinkchampagne.Allowthechampagnetobepouredforthetoastandjustdon’tdrinkit.Butifyouinformedtheserverofthisbeforehand,youcouldaskhimtoserveyouwaterinstead.It’snotappropriatetoattractpeople’sattentionbytellingthemrightbeforethetoastbecauseitmightembarrassthehost.BackUnit7BusinessEtiquetteTask2Listtheemailetiquetteanddiningetiquettethatyouthinkareimportantinbusinessandgiveyourreasons.Task1Task2E-mailetiquetteisofgreatimportancebecausee-mailisoneofthemostfrequentlyusedtoolsinbusiness.Itoffersthemailrecipientinformationaboutnotonlythesenderitself,butalsothecompanythesenderrepresents.Aclearlyandproperlywrittene-mailwilldefinitelycontributealottoadealorapromisingrelationship.Also,theformatofane-mailisimportant.Forexample,wecannotaddresseveryone“Dear”regardlessoftherecipient’sidentity.Thetimetomailisdelicate.Fordifferentkindsofe-mail,wehavedifferentrequirementsforthemailingtime.Forinstance,athankse-mailshouldbesentsoonafterothers’good-hearteddeeds.NextUnit7BusinessEtiquetteTask2Listtheemailetiquetteanddiningetiquettethatyouthinkareimportantinbusinessandgiveyourreasons.Task1Task2Diningetiquette.Nowadays,manydealsorrelationshipsareestablishedaroundthetable.Likee-mailetiquette,diningetiquetteispossiblyanotherdeterminingfactorofthesuccessorfailureofadeal.Forexample,inwesterncountries,peopleseldomusetoothpicksafterameal,whichmeanswe’dbetternotuseitwhenhavingdinnerwiththem.Also,nomatterwhoyouarehavingdinnerwith,it’smannerlesstotalkwiththemwithafullmouth.BackTextStudyComprehensionExercisesUnit7BusinessEtiquetteTextStudyTopicPreview:Knowingandfollowingproperbusinessetiquettecangetyouonestepclosertoyourdreamjoboryourdreamclient.Intheworkplace,thereareasetofrulesthatshouldbefollowedbyemployees,buttheyareusuallyunwritten.Ifyouareabletofollowtherulesofappropriateconductintheworkplace,youwillstandoutfromyourcolleagues.Ifnot,sometimes,yourinappropriatebehaviormayimpedeyourbusiness.NotFailtoObserveGoodEtiquetteinBusinessNextTextStudyComprehensionExercisesUnit7BusinessEtiquetteTextStudy1SinceConfuciuswrotethefirstrulesofdecorum,etiquettehasbeenquestioned,changedandarguedastoitsimportance.Somearguetheneedforit,otherswanttoknowwheretolearnitandthentherearepeoplewhoaskwhysomethingisappropriateinonecountrybutdeemedtotallyunacceptablebehaviorinanotherpartoftheworld.Finally,therearethelittletruismsthatallgentlemenweretaughtbytheirmothers,suchasladiesfirst.Intoday’sbusinessarena,the“ladiesfirst”rulecouldactuallyprovokeafewwomentoincivility.TranslationBackNextTextStudyComprehensionExercisesUnit7BusinessEtiquetteTextStudyTranslationBackNext2Knowingetiquetteisbecomingmoreimportantbecausetheseruleshelpguideusthroughavarietyofsituationsinourever-shrinkingandchangingworld.Allofuscanattesttosituationsinwhich,ifwehadknownwhattodo,itcouldhavesavedusembarrassmentorevenajob.3AfavoritestoryisadinnerinCharleston,wherethesaleswomaninvitedherverysophisticatedclientandhiswifetodinnertocelebratethesigningofalargeconstructioncontract.TheowneroftheKansasCityconstructioncompanyinsistedongoingtothedinnerwiththesaleswoman.TextStudyComprehensionExercisesUnit7BusinessEtiquetteTextStudy4Thesaleswomanwatchedhercommissiondissipatewhileherbosspickedhisteethwithfishbonesandimpressedthepartybyusingacommonlyusedexpletiveasfivedifferentpartsofspeech.Insteadofusinghisdinnernapkintowipehismouth,thebosswipedoutthedealwhenheusedittoblowhisnose.Translation5Thefollowingdaythecontractwasrescinded.BackNextTextStudyComprehensionExercisesUnit7BusinessEtiquetteTextStudy6Thebosswassointimidatedbytherefinedpeoplethathecompensatedforhislackofsophisticationwithalai