供应链环境下业务流程再造研究

本科毕业设计（论文）供应链环境下业务流程再造研究学院机电工程学院专业工业工程年级班别2011级（2）班学号3111000649学生姓名指导教师2015年6月摘要随着人口红利消失和要素成本的全面上升，我国制造业原有的比较优势正在逐渐丧失。据波士顿报告，中国的制造业对美国的成本优势已经由2004年的14%降到2014年的4%，表明在美国生产之比中国生产贵4%。低成本优势消失，发达国家制造业回流，双重压力使我国传统制造业的转型升级显得更为急迫。JP公司作为一家传统的的电子服务制造商，必须加快向互联网化转型，提供硬件、软件和服务平台结合的产品，并转向以用户为中心，为公司未来发展打造新引擎。本文就是在公司原有的基础上，运用互联网的思维，打造手机售后服务平台。本文首先用流程程序分析的方法，对公司的内外业务关系进行分析，找出不足之处。然后阐述了供应链的研究理念，对目前公司所处的供应链进行分析，找出公司在供应链管理方面的不足。接着，用标杆瞄准法，参考海尔、“嘀嘀打车”“京东售后到家”，业务流程重组的成功经验，决定开拓新业务，打造手机售后服务平台，为公司创造新的利润源泉。最后用模糊综合评价法对重组后的业务流程进行效果评价，得出重组后的业务流程效果优良率为77.7%,改善效果良好。关键词：供应链、业务流程重组、互联网、手机售后服务平台、模糊综合评价法注：本设计(论文)题目来源于（企业名称）捷普电子（广州）有限公司AbstractAsthepopulationdividenddisappearandfactorcostsroseacrosstheboard,theexistingcomparativeadvantageofmanufacturingindustryisgraduallylostinourcountry.AccordingtoareportinBoston,theadvantageChina'smanufacturingcosthasreducedfrom14%in2004to4%in2014,meansthatthecostoftheproductionintheUnitedStatesis4%moreexpensiveinChina.thedoublepressureofLowcostadvantagedisappearinganddevelopedcountriesmanufacturingrefluxing，makingthetransformationandupgradingofthetraditionalmanufacturingindustrymoreurgentinChina.Asatraditionalelectronicservicesmanufacturers,JPmustacceleratethetransformationfromtheInternet,toprovidehardware,softwareandservicesplatformcombiningwiththeproduct,andmovedtotheuserasthecenter,tobuildanewengineforfuturegrowthcompany.Thisarticleisbasedonthecompany，tousethethoughtoftheInternet,,creatingmobilephoneafter-salesserviceplatform.Thispaperusedmethodofprogramanalysisintheprocess,throughanalyzingthecompany'sinternalandexternalbusinessrelationshiptofindoutthedeficiency.Andthen，toanalyzecurrentsupplychain,findingouttheshortageofthecompanyinthesupplychainmanagement.Then,referencethesuccessfulexperienceofbusinessprocessreengineering,suchasHaier,diditaxi,JingDongafter-saleshome,decidedtoexploitnewbusinesswhichiscreatingmobilephoneafter-salesserviceplatform,tocreatenewprofitsourceforthecompanywithbenchmarkingaimingmethod.Finally，evaluateeffectofbusinessprocessesreengineerthroughfuzzycomprehensiveevaluationmethod，concludedthatthegoodrateis77.7%afterrestructuringofthebusinessprocess，theeffectisgood.KEYWORDS:Thesupplychain,Bussinessprocessreengineering、Internet、Mobilephoneafter-salesserviceplatform、Thefuzzycomprehensiveevaluationmethod目录1绪论...........................................................................11.1选题背景..................................................................11.2研究目的..................................................................31.3本文特色..................................................................31.4国内外研究现状............................................................31.5研究内容..................................................................42相关基本理论...................................................................62.1供应链管理的基本理论......................................................62.1.1供应链的管理........................................................62.1.2供应链管理的特征....................................................62.2业务流程再造的基本理论....................................................72.2.1业务流程再造的内涵..................................................72.2.2业务流程再造的类别..................................................82.2.3业务流程再造的影响因素..............................................92.3业务流程再造与供应链关系分析..............................................92.4基于供应链的流程再造原则.................................................102.5供应链环境下业务流程再造方法.............................................102.6基于供应链的流程再造效果评价.............................................113业务流程分析...................................................................133.1JP企业内部业务流程分析..................................................133.1.1接单...............................................................133.1.2采购...............................................................143.1.3生产...............................................................153.1.4出货...............................................................153.2企业外部业务关系分析.....................................................163.3JP公司的SWTO分析......................................................183.4业务流程再造的方向分析...................................................183.4.1开源—拓展新的利润增长点...........................................183.4.2节流—消除浪费.....................................................194供应链环境下企业业务流程再造..................................................204.1打造手机售后服务平台，拓展新的利润增长点.................................204.1.1手机售后维修业务流程..............................................214.1.2手机维修过程中如何保证质量.........................................224.1.3流程再造后的优越性分析............................................224.2采用模糊分析法对BPR效果进行评价.........................................234.2.1确定因素集和评语集.................................................234.2.2确定各因数权重.....................................................244.2.3构建隶属矩阵.......................................................244.2.4计算综合评价结果...................................................254.2.5归一化处理.........................................................265结论和展望...............