香格里拉——酒店管理英语

Shangri-La（心中的日月）香格里拉一角Shangri-La•Overview•CompanyMilestones•Shangri-LaCulture•Management•CorporateSocial•Responsibility•PartneringfortheFuture•Awards一、overview“Buthere，atShangri-la，allwasindeepcalm.”——LostHorizonbyJamesHilton•InspiredbythelegendarylandfeaturedinJamesHilton'snovelLostHorizonpublishedin1933,ournameShangri-LaencapsulatestheserenityandserviceforwhichShangri-Laisrenownedworldwide.一、overviewHongKong-basedShangri-LaHotelsandResortsisAsiaPacific'sleadingluxuryhotelgroupandregardedasoneoftheworld’sfinesthotelownershipandmanagementcompanies.TheShangri-Lastorybeganin1971withitsfirstdeluxehotelinSingapore.Today,thereare70hotelsandresortsthroughoutAsiaPacific,NorthAmericaandtheMiddleEast,representingaroomsinventoryofover30,000.Inaddition,newhotelsareunderdevelopmentinAustria,Canada,mainlandChina,India,Macau,Philippines,Qatar,TurkeyandUnitedKingdom..二、CompanyMilestones1970s•1971Shangri-LaHotel,Singaporeopens1979Shangri-La'sfirstresortopens-nowShangri-La'sRasaSayangResortandSpa二、CompanyMilestones•1984FirsthotelinChinaopens,inHangzhou•1989FirstTradersHotelopensinBeijing•2003Shangri-LaentersAustraliamarket•2003Shangri-LaentersintheMiddleEastmarket北京香格里拉大酒店二、CompanyMilestones•2007GoldenCirclemembershiptopsonemillion•2008Shangri-LaHotel,Vancouver-firstShangri-LahotelopensinNorthAmerica•2009Shangri-LaHotelsandResortsOffersEveryGuestFreeInternetAccess•2010Shangri-Launveilsindustry'sfirstmultilingualinteractivemobilewebsite•2010Shangri-Lalaunchesnewglobalbrandcampaign-It'sinournature长春香格里拉国际大酒店成都香格里拉大酒店广州香格里拉大酒店三、Shangri-LaCulture•Shangri-LahasalwaysbelievedintheuniquecharacteristicsencapsulatedbyAsianHospitality.OurcommitmenttoprovidingguestswithdistinctiveAsianstandardsofhospitalityandservicefromcaringpeopleremainsourmajorpointofdifferentiationfromourpeersandtheverycornerstoneofourreputationasaworld-classhotelgroup.Shangri-LaCulture1、OurPhilosophyShangri-LaHospitalityfromacaringfamily.Shangri-LaCulture2、OurVisionTobethefirstchoiceforguests,colleagues,shareholdersandbusinesspartners.Shangri-LaCulture3、OurMissionTodelightourguestseverytimebycreatingengagingexperiencesstraightfromourhearts.Shangri-LaCulture4、OurGuidingPrinciples•Wewillensureleadershipdrivesforresults.•Wewillmakeguestloyaltyakeydriverofourbusiness.•Wewillenabledecisionmakingattheguestcontactpoint.•Wewillbecommittedtothefinancialsuccessofourownunitandofourcompany.Shangri-LaCulture•Wewillcreateanenvironmentwhereourcolleaguesmayachievetheirpersonalandcareergoals.•Wewilldemonstratehonesty,careandintegrityinallourrelationships.Shangri-LaCulture•Wewillensureourpoliciesandprocessesareguestandcolleaguefriendly.•Wewillremaindeeplycommittedtooursocialresponsibilitybymakingapositivecontributiontoourcommunities,environment,colleagues,guestsandbusinesspartners.四、ManagingSuccess•Recognisingthatapassionforexcellencecascadesfromtheupperlevelsofanorganisation,theexecutiveteamofShangri-Lahasbeenselectedwithcare.•Shangri-La'sleadershipiscomposedofsomeofthemosttalentedprofessionalsinthehospitalityindustry.Mosthavemorethan20yearsinthefieldandmanyhavemoveduptheranksinShangri-Laoverthelast10years.•Sincethisseasonedgrouprepresentsmorethanadozennationalitieswithworkexperiencearoundtheglobe,corporateofficersbringavastvarietyofinternationalperspectivestomanagementandoperationalissues.Thisdepthandinsightareinvaluableassetsasthecompanycontinuesitsrapidworldwideexpansion.五CorporateSocialResponsibilityEnvironment•Ourdailyoperationsensurethatwemitigatetheimpactofclimatechange,upholdbiodiversityinconservation/habitatrestoration,adoptthebestpracticesinpreventingozonedepletion,andcontinuallystrivetoimprovewater-usemanagement,waste-disposalmanagementandindoorairquality.Health&SafetyWearecommittedtoprotectingourcustomers,employees,stakeholdersandthegreaterpublicbyprovidingasafeandhealthyenvironmentbasedoninternationalstandards.EmployeesOurcolleaguesareournumber-oneasset,andoursourceofinspirationforthegreatercommunitieswithwhichwework.StakeholderRelationsWevalueourstakeholdersandalwaysengagethemwithclarity,honesty,andrespect.SupplyChainWerequirethatourbusinesspartnersensurethehigheststandardsinenvironmental,hygieneandlabourpractices.EmbraceWebelievethatcaringforotherstodayallowsthemtocareforthemselvesandotherstomorrow.‘Embrace’aimstobuild,strengthenandsustainlocalcommunitiesthroughvariousandspecificeducationandhealthprojects.SanctuaryEachofourresortsprovidesanaturalhabitatforflourishingbiodiversity.The'sanctuary'isShangri-La’sprojectforensuringthehigheststandardsinmarineandterrestrialhabitatrestorationandenvironmentalconservation.六、PartneringfortheFuture马尔代夫香格里拉大酒店•WithasolidfoundationandreputationforexcellenceinAsiaPacific,theMiddleEastandNorthAmerica,thecompany'sstrategicplannowincorporatesthegoalofexpandingtheShangri-Labrandgloballybyoperatingdeluxehotelsingatewaycitiesandkeyresortsaroundtheworldundermanagementagreements,equityparticipationorownership.•Giventhecommitmenttobecomingatop-endglobalhotelcompany,thedevelopmentfunctionsofShangri-LaHotelsandResortsaredirectlyledbythePresi