商务英语培训资料3

商务英语BusinessEnglish北京瑞拓电子技术发展有限公司海外事业部市场部EssayReview请给Mr.McDonald发一封邮件，请他来机场(PearsonInternationalAirport)接你并送去酒店(Hilton)，可以自己加入一些细节，比如航站楼，抵达时间等。EssayReviewDearMr.McDonald,I’mwritingtoyoubecauseIwillbearriveatPearsonInternationalAirportonWednesdaythisweek.Ihaven’tbeeninTorontobefore,andI’malittleworriedifIcouldfindmywaytohotel.DoyouhavetimeonWednesdaytopickmeupattheairport?TheflightwillarriveinTerminal1at10:00a.m.anditisCA119.IhavebookaroomatHiltonHotelneartheairport.BestWishes,OOEssayReviewDearMr.McDonald,Thankyouforyourlastemail.I’mwritingtoyoubecauseIwillbearrivingatPearsonInternationalAirportonWednesdaythisweek.IhaveneverbeeninTorontobefore,andI’malittleworriedifIcouldfindmywaytothehotel.DoyouhavetimeonWednesdaytopickmeupattheairport,please?TheflightwillarriveinTerminal1at10:00a.m.anditsnumberisCA119.IhavebookedaroomatHiltonHotelneartheairport.Lookingforwardtoseeyousoon.Haveaniceday!BestWishes,OOSituationalDialogues1.机场取票（上午十点半去纽约）A:乘客B:机场票务工作人员2.在波士顿过海关A：乘客B：海关工作人员AccommodationsCheckingintoaHotel•BellboyanddoormanCheckingintoaHotel•WalkintothelobbyCheckingintoaHotel•ReceptionDeskCheckingintoaHotel•CheckintotheHoteloConfirmthereservationoLengthofthestayoKeycardGettingSettledinYourRoom•MinibarGettingSettledinYourRoom•LuggagestandGettingSettledinYourRoom•TipthebellboyGettingSettledinYourRoom•UnpacktheluggageGettingSettledinYourRoom•HangclothesintheclosetBasicHotelServices•AskingforextraitemsoPillowoTowelsoShampoooIronoIroningboardBasicHotelServices•UsinglaundryservicesoMakealaundryorderoPutthelaundryinthelaundrybagoFilloutalaundryslip/formoCallforapick-upBasicHotelServices•OtherservicesoAskaconciergefordirectionsoOrderroomserviceoArrangeawake-upcallCheckingoutofaHotel•PackandpickupthebagsCheckingoutofaHotel•TurninthekeycardCheckingoutofaHotel•QuestionsomechargesCheckingoutofaHotel•PayforthebillListeningPractice•Hotelreception:Check-inListeningPracticeQuestions:1.DidMr.Brownbookaroom?2.WhatkindofroomdidMr.Brownbook?3.Howlongdidheplantostay?4.Whichroomwashegoingtostay?ListeningPracticeQuestions:1.DidMr.Brownbookaroom?Yes.2.WhatkindofroomdidMr.Brownbook?Twinroom.3.Howlongdidheplantostay?3nights.4.Whichroomwashegoingtostay?2809on9thfloor.ListeningPracticeAudioscriptC=FrontOfficeClerkG=GuestC:Goodafternoon.WelcometoXXhotel.MayIhelpyou?G:Yes,I’dlikecheck-in,please.C:Certainly,Sir.MayIhaveyourname,please?G:I’mLawrenceBrown.C:Doyouhavereservationwithus.Mr.Brown?G:Yes,fromtonight.C:Justamomentplease.I’llcheckourreservationrecord.(Afterawhile)ListeningPracticeC:Thankyouforwaiting,Mr.Brown.YourreservationisforatwinfromMarch5thto7thforthreenights.Isthatright?G:Exactly.C:Couldyoufillouttheregistrationform,please?G:Fine(Filltheform).C:Howwouldyouliketomakepayment?G:ByAmericanExpressCard.C:MayItakeaprintofthecard,please?G:Sure,hereyouare.C：Thankyou,Mr.Brown.Yourroomnumberis2809.That’sonthe8thfloor.Abellmanwillshowyoutheroom.Pleaseenjoyyourstay.BusinessEtiquette（Attire）•QuestionnaireBusinessEtiquette（Attire）判断正误：1.男士跟女士一样必须有大量的正装储备。×2.女士在任何场合穿正装都是合适的。×3.袖口的商标一定要剪去。√4.坐下时西服上衣的扣子要解开。√5.男士2天换一套西服是可以接受的。√6.男士头发垂落到眉毛下面更有男人味。×7.一条鲜艳的领带在参加面试时可以彰显个性。×8.坐着的时候，袜子裤脚之间露出一截小腿是可以接受的。×9.为了杜绝浪费，你会使用别人赠送或开会送你的衬衫领带，即使并不合适。×10.正式场合使用一次性签字笔是不合适的。√BusinessEtiquette（Attire）11.皮鞋脏了以后再去擦。×12.即使在炎热的夏季，谈判场合也不能选择短袖衬衫。√13.电熨斗在商务旅行中很重要。√14.商务会面中别人会注意到你的手和指甲。√15.女士着装中身上衣物超过三种颜色是可以接受的。×16.女士穿着黑色皮裙是可以接受的。×17.进入室内以后，男女士都必须脱去大衣、帽子、手套等。×18.在国外参加外事活动时，服装一般应尊重东道主的要求和当地习惯。√19.正装有折痕无伤大雅。×20.西装口袋不能放任何杂物。√WritingPractice请给您的上司习先生写一封邮件，告诉他您已到达科伦坡，住在GalleFaceHotel的房间1203，打算住3晚然后返程，明天去中港参加会议，询问下他有什么吩咐的。