Performance-management

Discussion•WhyCompanyneedPM?•Howdoesamanagermakeanhonest/fairPMP?•WhatdoesemployeeexpectfromPM?WhatisPerformanceManagementPerformanceManagementisusedto•EstablishingmeasuresofPerformancetoallowcleartargetstobeset.•PerformancemanagementisacontinuousprocessthatenablesustoimprovedeliveryofbusinessDuringtheperformancemanagementprocess:•Wecanseewhetherweareontracktodeliverourgoals•Makeinformeddecisionsonourfutureprioritiesandresourceallocations.WhyPerformanceManagement?LeadershipPMPromotionRemunerationTrainingPolicyMotivationRewardDelegationTheCompetencyLadderUnconsciousCompetence无意识的能力TheCompetencyLadder能力阶梯ConsciousIncompetence有意识的无能力UnconsciousIncompetence无意识的无能力ConsciousCompetence有意识的能力PerformanceManagementLinkageCUSTOMERSOURVISIONETHICALBEHAVIORINNOVATIVEPUBLICEMPLOYEEPerformanceManagementLinkageCUSTOMEREMPLOYEE5VOICESPROCESSOWNERCOMMUNITYPerformanceManagementLinkage财务业绩现有成长突破性成长生产率业绩管理公司目标平衡记分卡五项因素区域或功能单位目标业务单位目标员工目标WhytoSetObjectives?P=PerformanceOObjectivesKnowwhattodoCCompetenciesxKnowhowtodoitMMotivationxWillingnesstodoitObjectiveisnotonlyagoal,anintention•Objectiveimpliesaprecisecommitmenttodosomethingortoobtainaresultwithoutagivendelay•Objectivespermittheassessmentoftheperformance•Yourobjectivesaredefinedinfivekeypriorities.Throughobjectivesetting,youbecomeaccountableforspecificresultsthataremeasurableandlinkedtobusinessplans.Defining“SMART”objectivesSpecificMeasurableAgreedRealisticTimeboundSmartObjectivesJobDescription=帕雷托原理ParetoRule20%80%20%80%用时Time收效ResultsStepstoSetObjectives/KRAs1.IdentifyPerformanceGoals2.WritingKeyActivities•Measurable•Timebound•WithinInfluence•Realistic•Understandable/Observable3.ProvideMeasurement•Quality•Quantity•Cost•Timeliness绩效目标设定步骤1：设定个人目标步骤2：设定为完成目标所应采取的行动如：完成增长的标签市场销售目标。*完成增加的销售（3%）。（Q3）如：*执行改进后的价格策略。如：*开发并开始实施价格策略。（Q1）步骤3：设定衡量指标*完成7%的销售增长。（Q4）*与Wattyl,Dulux,NipponPaint进行具体的营销活动。*至第四季度，销售目标达到7%的增长。目标转换车队所有人之一JamesStewartJamesStewart加油小组FuelCrew换胎小组TireCrew赛车技师RaceEngineer技术总监TechnicalDirector换胎在5秒内完成Executeacompletetirechange-overinlessthan5seconds加油速度每秒10公升Fillpetroltankatarateof10liters/second确保加油车道速度小时80公里Maintainpitlanespeedof80KPH保持电子引擎控制系统98%在标准之内Maintainelectronicenginemanagementsystemwithin98%ofspecification3年内收回投资Payoffinvestmentin3years赢得世界大赛冠军WinWorldGrandPrixChampionship争取3家全球性赞助商Secure3Worldwidesponsors在上午的非计时练习中故障不超过2个Nomorethan2breakdownsinuntimeda.m.practicesession下午计时练习中不出现故障Nobreakdownsintimedp.m.practicesession以下指标识差不超过5%Lessthan5%deviationfromspecificationsfor:电脑控制减速系统computercontrolledsuspension动力控制系统tractioncontrolsystem自动换档系统fully-automatedgearchangesystem车队经理PaulStewartTeamManager90%的比赛进入决赛Qualifyfor90%ofraces赢取75%的赛事Win75%ofraces50%的比赛排头位Obtainpolepositionin50%ofraces目标转换Sample:Sales•AchieveVolumePlan___•Opennewaccounts___•Accountsreceivable–____%ofthetotalrevenuesreceivedin___days–Baddebt___%oftotalannualrevenues•Costcontrol–Fixedcost–VariableCostExample:Sales•WorkwithHRtoimproveSalesIncentiveScheme•Peopledevelopment–SellingskillTraining–MgtSkill(correspondingtoPromotion)Example:OperationsCoreObjectivesforProduction•Quality&Costcontrol–DecreasethefixcostofProductionfrom___to___–IncreasetheQualityIndexfrom___to___–DecreasewarehouseExpenseto___–Increasemainrawmaterialyields–Increaselineefficiencyfrom____to____•OtherobjectivesforProduction–LaunchProject__–Facilitiesplanning–Increaseoperationline–ModifyplantfacilitiesExample:Operations•CoreObjectivesforLogistic–Outofstockfrom___to____–Controlfleetexpense•OtherObjectivesforLogistic–Costcontrol–Mergewarehouse–Workwithfinancetoadjustexpensestructure–Decreasetemporaryworker–CentralizereportingsysteminW/HExample:Marketing•Achievetarget•Promotionplan•ControlA&Mbudget•MediaManagement•OtherObjectives–Workwiththesalesteamtodevelopamarketinformationfeedbacksystem–MarketingeventsdocumentationExample:HR•Complete3-yearHRplanning•Recruittalentsneeded•ImproveOrgHealthoverallsatisfactionto___%•MedicalCarescheme•Controlcoststoimprovecompanyprofitability–CutOTcompensationcost–ControladmincostExecutePMProcess–Finishingtime___–Setobjectiveforalllevels•Deliver___trainingprogramsincludingExample:Finance•CoreObjectives–SupportGM&otherfunctionalmgrsinachievinggoals:NOPBT_____,OFCF_____,Volume_____•Ensurecompletenessofallfinancefunctions–MonthlyFinancialReportingtocommunicatefinancialinformationandsuggestiontoGMandotherFunctionhead•Completerectificationofauditfrom___to____•Assistoperationefficiencyinitiatives–costsavingproject___•OtherObjectives–CompleteJVs’EquityInvestmentBalanceWhyCommunicationisimportantinPMPerformanceManagementProcessTimingManager’sRolesSkillstobeappliedPerformancePlanningJan/FebReachAgreementwithemployeesCommunicationGoals/objectivesimplementationThroughtheyearRegularcoaching&feedbackCoaching&FeedbackPerformanceReviewNov/DecHoldperformancemeetingCommunication/CoachingReachAgreementDiscussion•Whatdoespositiveornegativecommunicationlooklike?•Howtodeliverapositivecommunication?ReachAgreementCommunicationSkills•AskingQuestions:•Openquestions/CloseQuestions/ProbingQuestions•ActiveLis