酒店日常英语口语

众君澜时尚酒店HotelEnglishPart1Greetings问候1.WelcometozhongjunlanHotel.I’m...,whatshouldIcallyou,please?欢迎光临众君澜时尚酒店。我是...，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening,Sir/Madam.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3.Mynameis...,isthereanythingelseIcandoforyou,justletmeknow.我叫...，如果需要我为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。5.Haveyoumakeareservation?\Haveyoubookedtheroom?\Areyouthevip?请问有预订吗？\请问你是会员吗？6.Whatkindofroomwouldyoulike?请问您需要什么类型的房间。7.Sorry,Idon’tquiteunderstand.对不起，我不是很明白。8.I’mafraidwe’vefullybookedforthattime.抱歉，我们那个时段已给订满了。9.It’sthehot/peak/busyseason,youknow?这是酒店业的旺季。10.Excuseme,Howdospellit,please?打扰一下，您能拼写一下您的名字吗？11.Wecanonlykeepyourtable/roomtill…我们能保留您的房间直到...12.Letmeshowyoutoyourroom,thiswayplease.让我带您到房间，这边请。_______________________________________________________________________________Part2HelpingtoCheck-in帮助入住1.Pleasehaveaseatforawhile,I’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.WouldyoupleasegivemeyourpassportorIDcardandcreditcard?,I’llhelpyoutofillintheform.请把您的护照和信用卡交给我，我帮您办理入住手续。3.Howmanynightswillyoustaythistime?这次入住您会住多少天？4.Whichroomwouldyoulike,wehavethesekindsofrooms...?您是要哪种房间？5.Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,cashorcreditcard（togetherorseparately）?先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？6.Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Hereareyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。_______________________________________________________________________________Part3ProvidingServiceDuringStaying居住期间服务1.RegularService常规服务(1)Pleasewaitasecond.I’lltransferitforyou..请稍等一下，马上为你转接过去。(2)Becauseyouarecheckingouttwodaysearly,Youneedtogiveustwocashvouchersback.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。(3)Thereisagreatgardenandpondbehindthehotel,whichissuitableforexerciseandhavingawalk酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。(4)Thismoneyisdamaged.I’mafraidwecan’tchangeit,thisisaccordingtothehotelrules.您的钱（纸币）上有裂口（污迹），按酒店的规定，我们不能为您兑换。(5)I’msorrythatyoucouldnotgetcashbycreditcardhere.Icanbookacartakeyoutothebanktogetsomecash.不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（ATM机）上提取现金。(6)Whatdenominationswouldyoulike?你想要什么面值的人民币呢？(7)I’msorry,butwedonotacceptthedollarswithCB.对不起，我们这里不收CB版的美金。(8)CanIfaxthispaper?我可以传真这份文件吗？-Certainly,sir.Wheredoyouwanttofaxitto?当然可以，先生。请问是传真到哪里的？-Howwouldyouliketopayforit,sir?你打算怎样付款呢，先生？-Couldyouchargeittomyroombill?可记在我的客房账单内吗？-Sure.Hereisyourfaxrecord,Sir.Wouldyoupleasesignhere?当然。这是你的传真记录，先生，麻烦你在这里签名好吗？(9)Couldyoupleasesendacartotheairporttopickmeup?你能安排一辆车到机场接我吗？(10)CouldyoupleasegiveusyourflightNo.?你能告诉我您的航班号吗？2.Reminder提醒(1)It’sbetterforyoutowearmoreclothes,becauseit’sprettycoldoutside.外面天气很冷，你最好穿多些衣服。(2)Todayisarainydayandthefloorisslipperysopleasebecareful.今天外面在下雨，地面很滑走路时请多加小心。3.InternetService网络服务(1)ThereisfreebroadbandInternetaccessineveryroom,connectorplugisonthedesk.写字台上有宽带插头，您可以随便使用。(2)Thereisalittletroubleinthecomputerservicecenter,sotheInternetisdisconnectedtemporarily.Pleasewaitawhile,It’llberecoveredsoon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。(3)Ok,I’llarrangeacomputerengineertohelpyou.好的，我马上安排电脑员上去帮您。2.AbouttheLaundry关于洗衣(1)Thelaundrycollectedbetween8amto6pmwillbereturnedatmidnightonthesameday;whiletheonecollectedbetween6pmto8amwillbereturnedat2pmonthenextday.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。(2)Forthelaundry,theregularserviceiswithin8hoursandtheexpressserviceiswithin5hours.普洗服务是八小时内送回,而快洗是5小时。(3)Thereisastainonyourclothes,andwe’lltryourbesttogetridofit.However,Ican’tguaranteethatwecanremoveittotally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。(4)Couldyousendsomeoneupformylaundry,please?请派人到我房间取要洗的衣服，好吗？-Certainly,sir.Ourroomattendantwillbeupinaminute.好的,我们的服务员马上到。5.MedicalService医疗服务(1)Youdon’tlookverywelltoday.Whatseemstobewrong?你看上去有些不舒服,还好吧?(2)Ifeeldizzyandhaveasorethroatbesides,Icannotsleepwellrecently?我感到头晕，喉咙痛。还有，最近都睡不好。(3)Don’tworry,Iwillarrangeadoctortolookafteryou.不要担心，我将立即安排医生照顾你。(4)Anyothersymptoms?Likestomachache,coughing,ornausea?还有其他症状吗？比如胃痛、咳嗽或者恶心？(5)Thedoctorsaidyouhavegottheflu.She’llprescribesomemedicineforyou.taketwotabletsatatime,threetimesaday.You’dbetterstayinbedforoneortwodays.医生说你感冒了。她会给你开药。这药每次吃两片，每天三次，并建议你最好在床上休息一两天。(6)-Aretheystrong?-Yes.Theymaymakeyoualittledrowsy.Bytheway,youshouldbesuretotakethemafteryoueat.药性强吗？是的，会让你犯困。还有，你得在用餐完毕后才能吃药。(7)Canyougivemesomemedicineforheartburn?你可以给点胃药给我吗？(8)I’mafraidthedoctorcan’tgiveyoumedicineforthatunlessyoutellheraboutyourhistoryofstomachache?如果你不告诉医生你是否有胃病史，恐怕他不能随便给你胃药。(9)Well,Idohavegastritisfortwoyears.恩，我确实有两年的胃病。(10)Sinceyourbloodpressureishigherthannormal,couldyoutellthedoctorwhetheryouhavediabetes?你的血压偏高，请问你是否有糖尿病？（11）Howistheacidinyourstomach?Istheacidfeelingverystrong?胃酸的强度怎么样？你是否感觉十分强烈？(12)Areyoutakingothermedicineatpresent?Pleaseletusknowjustincaseofchemicalreaction..你最近有没有服用其它药物？为了防止药品之间产生不好的化学反应请告诉我们。(13)Areyoufeelingbetternow,Sir?先生，你好些了吗？(14)Whathappenedtoyourleg,Sir?先生，你的腿怎么呢？-Itrippedandfellinthebathr