汽车业8D报告中文培训指导

1CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControlCC8D培训2CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControl1.2培训的目标AddressfromCC/PTargetsofthetrainingConfirmationofparticipants,checkofpreparationStructure(content)ofthecourseOverviewandobjectives3CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControl合格的受训人员应该准备好接受高水平的“CC-培训-理念”.(CC-培训-理念的链接)合格的受训人员能够在CC有意识的使用8D-方法在完成一份8D的时候，受训人员能够具备指导他人的能力受训人员能够评估他们各自部门8D的完成情况全球CC-机构的各个地区和各个部门都支持CC质量机构的8D目标(质量机构的链接)概要:如果我们不能够在组织中避免失效，那么我们至少应该避免失效的再次发生，并从中学习到相关知识，然后运用到今后的工作中。跳转到第十页1.2培训的目标AddressfromCC/PTargetsofthetrainingConfirmationofparticipants,checkofpreparationStructure(content)ofthecourseOverviewandobjectives4CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControl1.28D培训的目标基础:CDQ0508,0517,QSV0517-3的知识IQIS的基础知识问题解决方法的概观高级:“基础”+3x5xWhy能够选择合适的问题解决方法具有使用8D-评估表的知识专家:“高级”+自己能够培训8D-方法在评估8D的时候是个参考者问题解决方法的专家冠军“专家”+协调和培训能力区域8D-网络的领袖AddressfromCC/PTargetsofthetrainingConfirmationofparticipants,checkofpreparationStructure(content)ofthecourseOverviewandobjectives5CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControl1.2培训的目标ver1.4发展过失证明的ww过程:物料清单,提供图纸协调CC发展程序:所有产品发展的ww标准软件:可跟踪的测试包括顾客的需求,顾客主要的途径，软件重新的效率:采购:生产阶段供应商质量的管理成品和相关成分的储存标准包括ww区域的条件WWDMK(Drivingmanoevercataloque)减少DNF/EOS/TI-RNI,加强ECU的失效分析IQN(国际质量网络):Lessonslearnt,Yokoten-Meetings根本原因分析的质量(8D)和问题解决(及时地完成,简单的工具)能力管理:本土专门知识的发展和标准的改善:新产品的投放市场通过充分地培训员工FMEA:FMEA-网络,FMEA评估DRBFM质量评估的执行和改善,介绍CDQ0304软件+硬件:质量需求的工程管理很高的客户满意度完美的售后质量完美的0公里质量一流的物流服务(BA35)优质的产品–崇高的声誉Newvs.2009Carryoverfrom2009Topicis…全世界协调CC工厂程序:所有产品的生产使用ww标准硬件:适当的发行测试根据环境负荷,售后负荷,成分公差软件:可通过回顾每项物流的改变，管理的改变S&C:适合的机构,改善的顾客专门知识，改善的维护手册制造&物流客户接口基础AddressfromCC/PTargetsofthetrainingConfirmationofparticipants,checkofpreparationStructure(content)ofthecourseOverviewandobjectives6CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplicationsforindustrialpropertyrights.ChassisSystemsControl1.2培训的目标DEVELOPMENTMANUFACTURING&LOGISTICSCUSTOMERINTERFACEFutureproductgeneration:testandvalidationaccordingrequirementsforcomponentsandsystemsTransparentPlanttoPlantquality(productqualityandlogisticse.g.OnTimeDeliveryand)Gen9:PrepareprocessforperfectlaunchSW:RequirementManagement/Engineering,Testindependentlyaccordingrequirements,CustomerMainpathapproach0-in-process-defects(Perfectprocessesinmanufacturing:aimOccurrenceorDetection=1(changethemindsetofRPZ=125)WorldwiderolloutofinstallationassessmentandrobustlaunchprocessECU:HighECUtestcorveragethroughePSW(erweitertePrüf-SW-Testdepthincrease)StandardwwreprogrammingprocessofECU(e.g.Handling,RASICchartAE/CC)ImprovewwFMK(FahrManöverKatalog)limitationsHarmonizeCCprocesslandscapeworldwideApplyP-FMEAalongthesupplychainforCCproducts:-RolloutDespatchP-FMEA@GS&AE-0DefectsinDespatchprocess@CC0Defects@Externalwarehouses(customerside)InterfacerequirementsforallCCproductsReductionofdefectdensity(RtP1)Errorproofwwprocesses:Billofmaterial,offerdrawings,E²PROM,needreportincaseoffaultcodesduringApplicationphaseKaizen(e.g.RolloutwwbestinclassDFassyline(EhP),InternationalQualityNetwork(AE,CC))Rootcauseanalysis(8D)Competencemanagement(buildupSystemknowhow)FMEAS&C:adaptedorganisationtoefficientlyanalyseandeliminatethefailuresDRBFMQualityAssessmentenforcementBASICSSupplierquality:Gen9strategy,moduleteams(ECU),perfectprocesses(aimOccurrenceorDetection=1)forallCCsuppliers(AE,ED,GS,CC)CustomersatisfactionPerfectFieldqualityPerfect0mileageQualityPerfectLogisticsservice(BA35)GreatProducts-GreatReputationNewvs.2008Carryoverfrom2008Topicis…不同人评价8D，结果是不同的。因为人们没能够接受到有效的培训而且8D评定制度没能够在全球CC介绍。目标是所有的8D都要100%地CC内部评定打分，尤其是经过QA2，昀近在IQIS里使用8D的部门。8D质量改进的潜在因素:使用3x5xwhy进行深层的根本原因分析.经常缺少昀后一个Why.不是所有的8D都是管理层评价和签订的，尤其是售后问题的8D紧急的围堵政策区域没有被通知到(Yokoten).不是所有的领域都遵守准时完成的政策需要这项改善的原因/动机全球所有权根本原因分析（8D）和问题解决的质量(完成的及时性以及工具的简单性)CC/QMM2目标:QM部门评价ww完成,根据同样的准则,履行反复核对ØToyota评价≥70%Ø及时地完成≤60Wd质量机构2010–基础AddressfromCC/PTargetsofthetrainingConfirmationofparticipants,checkofpreparationStructure(content)ofthecourseOverviewandobjectives7CC8D培训CC/QM|12/11/2009|©RobertBoschGmbH2009.Allrightsreserved,alsoregardinganydisposal,exploitation,reproduction,editing,distribution,aswellasintheeventofapplica