旅游饭店职业英语初级Lesson-5

Lesson5YourTotalIs588Dollars您的费用总共是588美圆KeyWords：（关键词汇）checkout结帐waitamoment等一会儿bill账单ready准备好的total总共right正确的correct正确的check检查；核对item项目，条目mistake错误pay付账charge费用pernight每晚Notes：[注释]1、I’dliketocheckoutnow.我现在想结帐.wouldliketodosth.愿意,想Example:I’llleaveBeijingtodayandI’dliketocheckoutnow.结帐用语:-----Here’syourbill,Sir.Ittotals$889.Pleasecheckit.在给客人账单时，一定要请客人核对一下。可以说“Pleasecheckit”或“Pleasehaveacheck”当客人不明白某项费用时，要耐心给客人解答；当账单出错时，一定要向客人真诚道歉。例如：-----I’mterriblysorry,Sir.Wedidmakeamistake.(非常抱歉，先生。我们的确弄错了)TalkingtotheGuest(情景会话}One1Receptionist:RGuest:GR:Goodmorning,sir.MayIhelpyou?G:Yes,I’dliketocheckoutnow.R:MayIhaveyournameandyourroomnumber,please?G:BobSmith.Room811.R:Thankyou.Pleasewaitamoment.Ok,yourbillisready.Thetotalis588dollars.Pleasehavealookatittoseeifeverythingiscorrect.G:It’scorrect.Thanks.Two2Cashier:CGuest:GC:Hereisyourbill,Sir.Ittotals$889.pleasecheckit.G:I’msorry,butIdon’tunderstandthisitem.C:It’sfortheIDDcallsyoumadefromyourroom.G:Oh,Isee.YourTurntoTryNow（试试看）Listentothewordsandrepeat:（跟读单词）1、total总共2、amountto总计3、bill帐单4、item项目5、charge费用6、cash现金7、creditcard信用卡8、check支票9、deduct扣除10、mistake错误Listentothesentences,repeatandtranslate:（跟读句子并翻译）1、Didyoutakeanythingfromthemini-barthismorning?2、Thetotalcomesto$980.3、Pleasehavealookatittoseeifeverythingiscorrect.4、Howwillyoubepaying,incash,bycreditcardorwithatraveler’scheck?5、I’mterriblysorry,sir.Wedidmakeamistake.Listenandcompletethedialogues:（听录音完成对话）1、R:Goodmorning,Sir.?G:I’mleavingtoday.I’dliketocheckoutnow.R:MayIhave.G:I’mEdwardWilson.Room1102.R:Thetotalis.Pleasehavealookatit.G:That’scorrect.2、C:Hereisyourbill,Sir.Please.G:I’msorry,butIdon’tunderstand.C:It’sforthedinner.G:Oh,Isee.Hereismycreditcard.C:.