NewSevenQCTools

TheNewSevenQ.C.ToolsATrainingPresentationontheN7ByChristopherDiazWhataretheNewSevenQ.C.ToolsAffinityDiagramsRelationsDiagramsTreeDiagramsMatrixDiagramsArrowDiagramsProcessDecisionProgramChartsMatrixDataAnalysisHistoryoftheNewSevenQ.C.ToolsCommitteeofJ.U.S.E.-1972AimwastodevelopmoreQCtechniqueswithdesignapproachWorkinconjunctionwithoriginalBasicSevenToolsNewsetofmethods(N7)-1977Slide10f2HistoryoftheNewSevenQ.C.ToolsDevelopedtoorganizeverbaldatadiagrammatically.Basic7toolseffectivefordataanalysis,processcontrol,andqualityimprovement(numericaldata)UsedtogetherincreasesTQMeffectivenessSlide20f2WhataretheBasicSevenQ.C.Tools?FlowChartsRunChartsHistogramsParetoDiagramsCauseandEffectDiagramsScatterDiagramsControlChartsRelationBetweenNewSevenQ.C.ToolsandBasicSevenToolsFACTSDataNumericalDataVerbalDataOrganizeTheSevenNewToolsInformationTheBasicSevenTools•GenerateIdeas•Formulateplans•AnalyticalapproachDefineproblemaftercollectingnumericaldataDefineproblembeforecollectingnumericaldataSource:Nayatani,Y.,TheSevenNewQCTools(Tokyo,Japan,3ACorporation,1984)EnhancedCapabilitiesGenerateideasImproveplanningEliminateerrorsandomissionsExplainproblemsintelligiblySecurefullcooperationPersuadepowerfullyBenefitsofIncorporatingNewSevenQ.C.ToolsOrganizeverbaldataSlide10f4EnhancedKeystoOrganizationalReformClarifythedesiredsituationPrioritizetaskseffectivelyProceedsystematicallyAnticipatefutureeventsChangeproactivelyGetthingsrightthefirsttimeBenefitsofIncorporatingNewSevenQ.C.ToolsAssesssituationsfromvariousanglesSlide20f4FiveObjectivesofOrganizationalReformwhichwillestablishaCulturethat:GivesimportancetoplanningStressestheimportanceoftheprocessPrioritizestasksEncourageseveryonetothinksystematicallyBenefitsofIncorporatingNewSevenQ.C.ToolsSlide30f4IdentifiesproblemsBenefitsofIncorporatingNewSevenQ.C.ToolsUnstructuredProblem[mustbeputintosolvableform]ProblemismappedProblembecomesobvioustoallProblemisinsolvableformSlide40f4TheSevenNewToolsThoughtsareeasilyorganizedThingsgowellPeopleunderstandproblemCooperationisobtainedCountermeasuresareontargetProblembecomesobvioustoallNubofproblemisidentifiedProblemcanbeclearlyarticulatedPlansareeasilylaidNothingisomittedSource:Nayatani,Y.,TheSevenNewQCTools(Tokyo,Japan,3ACorporation,1984)NewSevenQ.C.ToolsAffinityDiagramsForPinpointingtheProbleminaChaoticSituationandGeneratingSolutionStrategiesGatherslargeamountsofintertwinedverbaldata(ideas,opinions,issues)OrganizesthedataintogroupsbasedonnaturalrelationshipMakesitfeasibleforfurtheranalysisandtofindasolutiontotheproblem.Slide10f7NewSevenQ.C.ToolsAffinityDiagramsAdvantagesofAffinityDiagramsFacilitatesbreakthroughthinkingandstimulatefreshideasPermitstheproblemtobepinneddownaccuratelyEnsureseveryoneclearlyrecognizestheproblemIncorporatesopinionsofentiregroupSlide20f7NewSevenQ.C.ToolsAffinityDiagramsAdvantagesofAffinityDiagrams(cont.)FostersteamspiritRaiseseveryone’slevelofawarenessSpurstothegroupintoactionSlide30f7TopicAffinityStatementDataCardDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardDataCardDataCardDataCardNewSevenQ.C.ToolsAffinityDiagramsConstructinganAffinityDiagramGroupMethodApproachSlide40f7SelectatopicCollectverbaldatabybrainstormingDiscussinfocollecteduntileveryoneunderstandsitthoroughlyWriteeachitemonseparatedatacardSpreadoutallcardsontableNewSevenQ.C.ToolsAffinityDiagramsConstructinganAffinityDiagramGroupMethodApproach(cont.)Slide50f7Movedatacardsintogroupsofsimilarthemes(naturalaffinityforeachother)CombinestatementsondatacardstonewAffinitystatementMakenewcardwithAffinitystatementContinuetocombineuntillessthan5groupsNewSevenQ.C.ToolsAffinityDiagramsConstructinganAffinityDiagramGroupMethodApproach(cont.)Slide60f7Laythegroupsouts,keepingtheaffinityclusterstogetherNext,completethediagramNewSevenQ.C.ToolsAffinityDiagramsCompletinganAffinityDiagramSlide70f7TopicAffinityStatementDataCardDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardAffinityStatementDataCardDataCardDataCardDataCardDataCardDataCardSource:Nayatani,Y.,TheSevenNewQCTools(Tokyo,Japan,3ACorporation,1984)NewSevenQ.C.ToolsRelationsDiagramsForFindingSolutionsStrategiesbyClarifyingRelationshipswithComplexInterrelatedCausesResolvestangledissuesbyunravelingthelogicalconnectionAllowsfor“Multi-directional”thinkingratherthanlinearAlsoknownasInterrelationshipdiagramsSlide10f7NewSevenQ.C.ToolsRelationsDiagramsAdvantagesofRelationsDiagramsUsefulatplanningstageforobtainingperspectiveonoverallsituationFacilitatesconsensusamongteamAssiststodevelopandchangepeople’sthinkingEnablesprioritiestobeidentifiedaccuratelySlide20f7NewSevenQ.C.ToolsRelationsDiagramsAdvantagesofRelationsDiagrams(cont.)MakestheproblemrecognizablebyclarifyingtherelationshipsamongcausesSlide30f7Whydoesn’tXhappen?PrimaryCausePrimaryCausePrimaryCausePrimaryCauseTertiaryCauseSecondaryCauseSecondaryC