六西格玛管理方法在供应商管理中的应用研究

上海交通大学硕士学位论文六西格玛管理方法在供应商管理中的应用研究姓名：焦健申请学位级别：硕士专业：项目管理指导教师：仰书纲;邱文谅20071001IVISO9000,QS9000ADMAICVSIXSIGMAMANAGEMENTAPPLICATIONSSTUDYINSUPPLIERMANAGEMENTABSTRACTWithrapiddevelopment,thecompetitionismoreandmoresevereespeciallyinelectronicproducts,onlylowcostandhighqualitytomakesurethetoprank,sosuppliers’selectionandmanagementareveryimportant.Normally,theselectionrulesareQuality,Cost,Delivery,Flexibility,TechnologyandService,however,mostcompliancearecausedbypoormaterial,soqualityismuchimportantthanothers,it’sthekeytosuccess.Previousmethodsuchasincominginspectionoron-siteinspectioncan’tcontrolmaterial’squalityandmanagesupplierswell,so,inordertoimprovethissituation,tointroduceSixSigmamethodtomanagesuppliers,todigouteverydetailprocess,tofindkeyprocessfactor,toimproveyieldrateandquality,toestablishcooperativewin-winsupplierrelation,thentoreducepurchasecost.SixSigmaisanimprovedwayandcompensationinsuppliermanagementcomparedwithcurrentmethod:ISO9000,QS9000andTQM.Introducethemethodtofindrootcause,makeimprovement,reducematerialfailurerateandestablishwin-winrelationwithsupplierbasedonDMAICprocedureofSixSigmaviaprovidinganactualexample(SupplierA).KEYWORDS:SixSigma,SupplierManagement,QualityManagement,DMAIC5S:SeirlSeitonSeisoSeiketsuShitsuke6(SixSigma)ManagementMethod:AcceptanceSampling:AllianceDevelopment:APQP,AdvancedProductQualityPlanning:BPR,BusinessProcessReengineering:CAD/CAE,Computer-AidedDesign/Engineering:/ConcurrentEngineering:ControlPlan:Cpk:CSI,CustomerSatisfactionIndex:CTQ,CriticaltoQuality:DesignforManufacturing:D-FMEA,Design-FailureModesandEffectsAnalysis:DFSS,DesignforSixSigma:DMAIC:DefineMeasureAnalyzeImproveControlDOE,DesignofExperiment:FEA,FiniteElementAnalysis:FMEA,FailureModesandEffectsAnalysis:JIT,Just-in-time:LeanManufacturing:Mapping:MSA,MeasurementSystemAnalysis:NVA,Non-ValueAdded:Outsourcing:PDCA:PlanDoCheckActP-FMEA,Process-FailureModesandEffectsAnalysis:PPAP,ProductionPartsApprovalProcess:PPM,PartsPerMillion:(PPM)QFD,QualityFunctionDevelopment:QSA,QualitySystemAssessment:RobustDesign:SIPOC:SupplierInputProcessOutputCustomerSPC,StatisticalProcessControl:SupplierDevelopment:TaguchiMethod:TQC,TotalQualityControl:TQM,TotalQualityManagement:VA,ValueAdded:ValueEngineering:VOC,VoiceofCustomer:II20071023III200710232007103011.11.1.121208090WTO[1]1977~200050%2[2]1.1.2(6)20——(6)198711012.3%84%99.7%19951998754%16.7%1999160[3]IBM50031.21.2.1(supplierdevelopment)(outsourcing)[2]1.2.1.1(1)(2)[4]4[2]207020802080(JITJust-in-time)11[4]207020802090/1.2.1.2(1)5(2)/(3)[4]622[1]1.2.1.371.2.1.433[2](0.5)()ISO9000/QS9000844[1][1]91.2.2GE(QFD,QualityFunctionDevelopment)(DOE,DesignofExperiment)(TaguchiMethod)(SPC,StatisticalProcessControl)(FMEA,FailureModesandEffectsAnalysis)TQC(TotalQualityControl)TQC[3]1.2101.3A112.12.1.160[1]2.1.2ISO9000ISO9000acceptancesamplingstatisticalprocesscontrol12[2]2.1.2.12.1.2.1.12.1.2.1.22.1.2.21131Figure1SupplierCertificationandAuditProcess(1)(2)(3)(4)(5)(6)14(7)(8)2.1.2.3(1)(2)(3)(4)[4]2.1.3(concurrentengineering)(designformanufacturability)15(valueengineering)[2]2.1.4(alliancedevelopment)44%47%(JohnDeere)40%40%1675%50%40%9%[2]60%~70%(EliLily&Co.)[2]2.1.52.1.5.1ISO90001987(ISO)ISO9000171992ISO9000ISO9000ISO9000ISO11200112ISO9000161510,616200025200137,0267.25%ISO9000Q1ISO9000[2]ISO9000:2000ISO90007.47.4.1(1)(2)ABC(3)1)182)3)4)5)7.4.27.4.3(1)1)AB2)19(2)[5]2.1.5.2QS9000QS-9000QS-9000(1)QS-9000QS-9000(QSA,QualitySystemAssessment)(PPAP,ProductionPartsApprovalProcess)(APQP,AdvancedProductQualityPlanning)(ControlPlan)(FMEA)(MSA,MeasurementSystemAnalysis)(SPC)(2)1QS-900023QS-90003204ISO9000QS9000ISO9000QS9000ISO9000ISO90004.2PPAP19Design-FailureModesandEffectsAnalysis,D-FMEAProcess-FailureModesandEffectsAnalysis,P-FMEA/MSAQS9000ISO90004.6123QS900014100%5[4]QS9000212.1.5.3TQM,TotalQualityManagementTQMTQMISO9000QS9000ISO9000QS9000TQMTQMTQMJITTQMTQM[2]JITTQMTQMTQMTQMTQM82TQMTQMTQM22JITTQMTQM(1)(2)1977KJ[6](3)TQM[7][8]TQM(LeanManufacturing)(JIT,Just-in-time)(Mapping)(FMEA)(RobustDesign)(QFD)(CSI,CustomerSatisfactionIndex)(PPM,PartsPerMillion)5S(SeirlSeitonSeisoSeiketsuShitsuke)23(BPR,BusinessProcessReengineering)(DOE)(VE)FEA,FiniteElementAnalysis/(CAD/CAE,Computer-AidedDesign/Computer-AidedEngineering)(MSA)[5]2.22.2.13.4ppm3.4[9]1.53.4ppm(1)556PPMCp%1691,5000.3330.852308,5370.66769.15366,807193.3246,2101.3399.3852331.66799.97763.4299.99966(2)24DMAIC66DMAIC/(Define)1.2.3.4.5.6.(Measure)1.2.3.(Analyze)1.2.3.4.5.6.7.8.9.10.(Improve)1.2.DOE3.4.5.(Control)1.2.3.4.5.6.25(3)65%3~425%~30%235%~50%(4)SIPOCSupplier,Input,Process,Output,Customer:2.2.2[3](1)(TQM)TQM(2)666666266(3)66(4)66(5)GECEO66(6)66(7)66209066ISO9000CpCp6627(8)6666(9)6666283.1ISO90003.1.1ISO90007ISO9000ISO90007ISO9000ISO9000(1)(1)(2)(3)(4)(3)(5)(6)(7)(2)(8)(5)(4)(6)3.1.1.129ISO90003.1.1.2ISO9000—3.1.1.3/ISO9000ISO9000942000TQMISO900030DMAICDMAICPDCA(Plan,Do,Check,Act,)3.1.1.4ISO9000ISO9000//DMAIC3.1.1.5ISO9000313.1.2ISO9000ISO9000ISO9000ISO90003.1.2.1ISO9000ISO9000ISO90006ISO9000ISO90003366800523063.43.1.2.2ISO9000ISO9000ISO900032[12]198719871