流程架构体系框架APQC7022015年十月版

PCFIDHierarchyIDNameMetricsavailable?100021.0DevelopVisionandStrategyY170401.1Definethebusinessconceptandlong-termvisionN100171.1.1AssesstheexternalenvironmentY199451.1.1.1IdentifycompetitorsN100211.1.1.2AnalyzeandevaluatecompetitionN100221.1.1.3IdentifyeconomictrendsN100231.1.1.4IdentifypoliticalandregulatoryissuesN100241.1.1.5AssessnewtechnologyinnovationsN100251.1.1.6AnalyzedemographicsN100261.1.1.7IdentifysocialandculturalchangesN100271.1.1.8IdentifyecologicalconcernsN167901.1.1.9IdentifyintellectualpropertyconcernsN167911.1.1.10EvaluateIPacquisitionoptionsN100181.1.2SurveymarketanddeterminecustomerneedsandwantsN100281.1.2.1Conductqualitative/quantitativeresearchandassessmentsN199461.1.2.2CapturecustomerneedsandwantsN199471.1.2.3AssesscustomerneedsandwantsN100191.1.3AssesstheinternalenvironmentN100301.1.3.1AnalyzeorganizationalcharacteristicsN199481.1.3.2AnalyzeinternaloperationsN100311.1.3.3CreatebaselinesforcurrentprocessesN100321.1.3.4AnalyzesystemsandtechnologyN100331.1.3.5AnalyzefinancialhealthN100341.1.3.6IdentifycorecompetenciesN100201.1.4EstablishstrategicvisionN199491.1.4.1DefinethestrategicvisionN100351.1.4.2AlignstakeholdersaroundstrategicvisionN100361.1.4.3CommunicatestrategicvisiontostakeholdersN167921.1.5ConductorganizationrestructuringopportunitiesN167931.1.5.1IdentifyrestructuringopportunitiesN167941.1.5.2Performdue-diligenceN167951.1.5.3AnalyzedealoptionsN167961.1.5.3.1EvaluateacquisitionoptionsN167971.1.5.3.2EvaluatemergeroptionsN167981.1.5.3.3Evaluatede-mergeroptionsN167991.1.5.3.4EvaluatedivestureoptionsN100151.2DevelopbusinessstrategyN100371.2.1DevelopoverallmissionstatementN100441.2.1.1DefinecurrentbusinessN100451.2.1.2FormulatemissionN100461.2.1.3CommunicatemissionN100381.2.2DefineandevaluatestrategicoptionstoachievetheobjectivesN100471.2.2.1DefinestrategicoptionsN100481.2.2.2AssessandanalyzeimpactofeachoptionN132891.2.2.2.1IdentifyimplicationsforkeyoperatingmodelbusinesselementsthatrequirechangeN132901.2.2.2.2IdentifyimplicationsforkeytechnologyaspectsN168001.2.2.3DevelopB2BstrategyN168011.2.2.3.1DevelopserviceasaproductstrategyN168021.2.2.4DevelopB2CstrategyN168031.2.2.5Developpartner/alliancestrategyN168051.2.2.6Developmerger/demerger/acquisition/exitstrategyN168061.2.2.7DevelopinnovationstrategyN141891.2.2.8DevelopsustainabilitystrategyN199501.2.2.9DevelopglobalsupportstrategyN199511.2.2.10DevelopsharedservicesstrategyN141971.2.2.11Developlean/continuousimprovementstrategyN199521.2.2.12DevelopinnovationstrategyandframeworkN100391.2.3Selectlong-termbusinessstrategyN100401.2.4CoordinateandalignfunctionalandprocessstrategiesN100411.2.5CreateorganizationaldesignN100491.2.5.1EvaluatebreadthanddepthoforganizationalstructureN100501.2.5.2Performjob-specificrolesmappingandvalue-addedanalysesN100511.2.5.3Developroleactivitydiagramstoassesshand-offactivityN100521.2.5.4PerformorganizationredesignworkshopsN100531.2.5.5DesigntherelationshipsbetweenorganizationalunitsN100541.2.5.6DeveloproleanalysisandactivitydiagramsforkeyprocessesN100551.2.5.7AssessorganizationalimplicationoffeasiblealternativesN100561.2.5.8MigratetoneworganizationN100421.2.6DevelopandsetorganizationalgoalsN199531.2.6.1IdentifyorganizationalgoalsN199541.2.6.2EstablishbaselinemetricsN199551.2.6.3MonitorperformanceagainstgoalsN100431.2.7FormulatebusinessunitstrategiesN199561.2.7.1AnalyzebusinessunitstrategiesN199571.2.7.2IdentifycorecompetencyforeachbusinessunitN199581.2.7.3RefinebusinessunitstrategiesinsupportofcompanystrategyN199591.2.8DevelopcustomerexperiencestrategyN199601.2.8.1AssesscustomerexperienceN199611.2.8.1.1IdentifyandreviewcustomertouchpointsN199621.2.8.1.2AssesscustomerexperienceacrosstouchpointsN199631.2.8.1.3PerformrootcauseanalysisofproblematiccustomerexperiencesN199641.2.8.2DesigncustomerexperienceN166121.2.8.2.1DefineandmanagepersonasN199651.2.8.2.2CreatecustomerjourneymapsN199661.2.8.2.3DefinesingleviewofthecustomerfortheorganisationN199671.2.8.2.4DefineavisionforthecustomerexperienceN199681.2.8.2.5ValidatewithcustomersN199691.2.8.2.6AlignexperiencewithbrandvaluesandbusinessstrategiesN199701.2.8.2.7DevelopcontentstrategyN199711.2.8.3DesigncustomerexperiencesupportstructureN199721.2.8.3.1IdentifyrequiredcapabilitiesN199731.2.8.3.2IdentifyimpactonfunctionalprocessesN199741.2.8.4DevelopcustomerexperienceroadmaptodevelopandimplementdefinedcapabilitiesN189161.2.9CommunicatestrategiesinternallyandexternallyN100161.3ExecuteandmeasurestrategicinitiativesN100571.3.1DevelopstrategicinitiativesN199751.3.1.1IdentifystrategicprioritiesN199761.3.1.2Developstrategicinitiativesbasedonbusiness/customervalueN199771.3.1.3ReviewwithstakeholdersN100581.3.2EvaluatestrategicinitiativesN199781.3.2.1DeterminebusinessvalueforeachstrategicpriorityN199791.3.2.2DeterminethecustomervalueforeachstrategicpriorityN100591.3.3SelectstrategicinitiativesN199801.3.3.1PrioritizestrategicinitiativesN199811.3.3.2CommunicatestrategicinitiativestobusinessunitsandstakeholdersN100601.3.4Establishhigh-levelmeasuresN199821.3.4.1Identifybusinessvalue