Email English for Business

[转帖]E-mail商业实用英文[转帖]E-mail商业实用英文........................1「主旨」........................................................2简约的「主旨」说明............................2较长的「主旨」说明............................2「称谓」........................................................2「开场白」Opening：..................................3「客套结束语」............................................3「敬辞」：......................................................4常用商业例句................................................4自我介绍Introduction...........................4提议会面Appointment..........................5约定会面Arrangeforanappointment..6确定会面时间Makesurefortheappointment............................................7无法如期会面Canceltheappointment.7更改、延后会面reschedule、postpone8提议Proposal.....................................9代理权Agency....................................10询价Inquiry.....................................11报价Offer........................................12议价Bargain....................................13样品、目录Sample、Catalogue.........14回覆Reply.......................................14订购前Beforeorder............................15已订购Makeanorder.........................16运送Deliveryofgoods....................17出货、包装Shipment、Packing.........18商品解释Explanationofgoods...........19付款Payment...................................20协调Negotiation..............................21抱怨、赔偿Complaint、Claim..........21道歉Apology...................................22结语Ending.....................................23常用名词......................................................24开发Promotion....................................24订单Order...........................................24查询Enquiry........................................25报价Offer............................................25包装Packing........................................25付款Payment.......................................25保险Insurance.....................................26代理Agency........................................26道歉&感谢Regret&Thanks..............26索赔Claim..........................................26商业书信范例..............................................27【请国外工会介绍客户】..................27【请国外的合作伙伴介绍客户】......27【公司自我介绍】..............................28【业务的介绍】..................................29【表明对商品有兴趣】......................29【要求提供商品型录】......................30【提供所需的样品】..........................30【商品的需求量】..............................31【商品的数量】..................................31【商品报价】......................................32【报价询问】......................................33【延误询价】......................................33【回复对方的来信】..........................34【回复议价】......................................34【取消报价】......................................35【代理权谈判】..................................35【财务信誉咨询】..............................36【拒绝对方提出的合作计划】..........36【久未接获订单】..............................37【订单催促】......................................38【确认合约】......................................38【取消订单】......................................39【船运】..........................................39【交货的时间】..................................40【提早出货】......................................40【商品短缺】......................................41【品管不良】......................................41【回复不满意商品质量】..................42【赔偿事宜】......................................42【接受索赔】......................................43【立即付款请求】..............................43【样品费催款】..................................44【失控的状况】..................................45「主旨」简约的「主旨」说明，提供您简化书信内容的解释：1.Quotation报价2.Sample样品3.Catalogue型录4.Order/purchaseorder订单5.Contract合约6.Shipment装船(运)7.Damage损坏8.Shortage数量短缺9.Complaint抱怨10.Agency代理权11.Payment付款12.Inquiry询问较长的「主旨」说明，以提醒收信者注意您的商用书信，但是以不超过五个单字的简易句子为原则，以免过于冗长：1.Makinganappointment安排会议2.LookingforCustomers寻找客户3.ExtendingBusiness拓展业务4.TradeProposal商务计划5.AgreementonConditionsofBusiness交易条件协议6.TradeInquiry商务询价7.SellingOffer卖方报价8.BuyingOffer买方报价9.PlacinganOrder下订单10.Follow-up进度查询11.SalesContract买卖契约12.ClaimsandAdjustments索赔与调处13.EstablishmentofAgencyShip建立代理关系「称谓」?DearSir,：「敬启者」，用在「只知其人不知其名」的状况下。?MydearSir,：「敬启者」，用在「只知其人不知其名」的状况下。?DearSirs,：「敬启者」，用在只知为一群人中的「某一人」。?DearMadam,：「亲爱的小姐」，表示对不分已婚或未婚也不知其名女士的称呼。?DearMr.[Mrs.]Wang,：「亲爱的王先生[王太太]」，用在知道对方的姓氏。?DearMissJones,：「亲爱的琼斯小姐」，表示对未婚女士的称呼。?DearMs.Jones,：「亲爱的琼斯小姐」，表示无法确定对方是否已婚或未婚的女士称呼。?DearDoctorWang,：「亲爱的王医师」，用在知道对方的职称。?Gentlemen:：「敬启者」，用在只知为一群人中的「某一人」。?Towhomitmayconcern,：「贵宝号钧鉴」，用在不知道收件者是谁或写给公司、部门时使用。?DearChris,：「亲爱的克里斯」，用在熟悉对方的情况。?HiChris,：「嗨，克里斯」，用在与对方有一定的交情的情况。「开场白」Opening：1.简单打招呼，例如：It'sbeenalongtimesince~自从~已经很久了2.已知道对方的问题Weareterriblysorryfor~关于~我方很抱歉Wehearfrom~我方得知~Weregrettoknow很抱歉得知~3.已收到对方的来信Thankyouverymuchforyourletterdated~感谢您~日期的来信Wearepleasedtoreceiveyourletter~很高兴收到您的来信Asrequestedinyourletter~根据您来信要求~4.回复对方的询问Inresponsetoyourletter~回复您的来信~Asregardsto~事关~事件Inconnectionwith~这是有关于~事件。「客套结束语」1.期待语句，例如“belookingforwardto~”静待得到~：Welookforwardtoreceivingyourreply.我方期望得到您的回复。Iamlookingforwardtoyourcomments.我将静待您的建议。2.感谢语句，“Thankyoufor~”感谢您的~：Thankyouforyourclosecooperationwithusinthismatter.感谢您对于此一事件的协助。Thankyouagainforyourattention.感谢您对于此事的注意。3