Disney质量管理

1THEWALTDISNEYCOMPANYQualityInspectionManualStandardOperatingProcedurePrepareby:ITMA7/30/2015SOP-DisneyIntegratedTradeManagement,version:2.02Contents1Purpose.....................................................................................................32ScopeofApplication................................................................................43InspectionScheduleConfirmation.........................................................54InlineInspectionProcedure....................................................................75FinalInspectionProcedure.....................................................................96InspectionReport...................................................................................137InspectionResultNotification...............................................................148ShipmentRelease..................................................................................159InspectionSamplingPlan......................................................................1610On-siteAbuseTesting........................................................................1911DefectClassifications.........................................................................1412AppendixI-Inspectionreportsample....................................................4013AppendixII-DropHeightStandard.........................................................4314AppendixIII-PullTestControlProcess...................................................4415AppendixIV-SharpObjectsStandards...................................................4816AppendixV-LeadControlProcess.........................................................5231PurposeThepurposeofthiscriterionistospecifyanddocumentthequalityInspectionprocessandqualityacceptancelevelofDisney.TheQualityInspectionCriteriaconsistsofstandardoperatingprocedure(SOP)foreachprocessofinspectionandrelatedinspectionreport/checklist.42ScopeofApplication2.1.1ForDisneyIntegratedTradeManagementAsia(ITMA)teamtoconductinspectionwhenincurred.2.2ForDisney’sauthorizedsuppliertoconductin-houseinspection.2.2.1Disneyallowsauthorizedqualifiedsupplierswhohaveachievedperformancelevel3uponITMAlevel-upeffortprocess,toconductin-houseinspectionandshipmentreleasethemselves.2.2.2ITMAwillconductrandomqualityreviewvisitwithfactorytomonitor/improvefactoryin-houseinspectionprocedureaswellasreviewwithfactorythein-houseinspectionreportspulledfromthegenericmail–box.2.2.3Supplierneedstokeepinspectionreport/e-reportatleast2yearsforDisneydemandwhenrequired(Databackupsystemisneeded)53InspectionScheduleConfirmation3.1UponreceiptandacknowledgementofaDisneyPurchaseOrder,supplierwillberesponsibletoinputtheproductionplanintotheProductionTrackingReport(PTR)atleast60daysbeforeshipment,andtosubmittheupdatedPTRtoDGSSourcingTeamonaweeklyorbi-weeklybasisbasedonSourcingrequirement.3.2DisneyITMAteamwillreviewtheProductionTrackingReportandscheduleaninspectionplanintoSharePointcalendarinamonthinadvance.3.3DisneyITMAteamwillconfirmwiththesuppliertheinspectiondateandlocationatlatest2weeksbeforetherequiredinspectiondate.Contactinformationforinspection:SupplierwillcontactITMAresponsibleAnalystwhosenttheassessmentreporttosuppliersbefore,andcopytoappropriateITMAManagerasfollows:SouthChina:(Guangdong,Guangxi,Hunan,Jiangxi,Fujian,Taiwanetc.)Mr.AlbertWongITMAManager,GuangzhouofficeEmail:[e-mail]:(852)35518781(86)2038716856NorthChina:(Shanghai,Zhejiang,Jiangsu,Anhui,Shandong,Shanxietc.)Ms.ScarlettWangITMAManager,ShanghaiofficeEmail:[e-mail]:(86)2120356510S.E.Asia:(Thailand,Singapore,Malaysia&Vietnam)Ms.ConstanceKoayITMAManager,SingaporeofficeEmail:[e-mail]:(65)65073271ContactinformationofThailandtobeadvice…63.4Onceaninspectionschedulehasbeenconfirmedwithsupplier,thescheduleshouldbemaintainedwithminimalchange.Ifachangeisabsolutelyrequiredfromsupplieraftersubmissionoftheoriginalinspectionschedule,supplierneedstosubmitarevisedinspectiondaterequestviaemailtoITMAatlatestoneweekbeforeoriginalconfirmedinspectiondatewithreason/sstated.ITMAwillreviewandconfirmand/orcountertherevisedinspectiondate.SupplierneedstoupdateinPTRtheplanandnewlyconfirmedinspectiondate.74InlineInspectionProcedureCriteria:Mainobjectiveofinlineinspectionwillcovercheckingthecolor,size,measurement,workmanship,functionandsafetywhenapplicableinordertodetectqualityissuesproactivelyduringtheearlyproductionstagesthereforeallowingthefactorytotakecorrectiveactionstorectifysuchissuesinbulkbeforefinalinspectionPreferablythesemi-finishedproductshavealreadybeencompletedupto30%oftheproductionprocessforinlineinspection.SupplierwillbeinformedbyITMAinadvanceviaemailifinlineinspectionisrequiredpriortofinalinspection.Inlineinspectionmaynotcovercheckingonpackaging,UPCpricetag,ASNlabelsetc.iftheywerenotreadytopresentattimeofinlineinspectionSuppliershouldprovidenecessaryinspectionsupport,e.g.manpower,spacewithenoughlightingatplaceofinspection.4.1Approvedsamplemustbepresentedatfactorybeforeinlineinspectio