GM-QSB-通用汽车质量系统强化版（PDF169页）

䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત䚃ᜐԱъ㇑⨶૘䈒DAOHUICONSULTANTᆖҐоᨀॷⲴᴰ֣ՉդThebestpartneroflearning&elevation1ᵜ䍴ᯉ⭡䚃ᜐ૘䈒㕆ࡦˈ⡸ᵳѪ䚃ᜐޜਨᡰᴹDŽԫօޜਨᡆњӪнᗇԕ୶࣑ѪⴞⲴ䘋㹼ԫօṬᔿᡆᯩᔿⲴ༽ࡦᡆՐ᫝ޘ䜘ᡆ䜘࠶޵ᇩDŽThispresentationwasdevelopedbyDaohui.Nopartofthismaterialmaybereproducedinanyform,orbyanymethod,forcommercialpurpose.䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત䍘䟿㇑⨶ˈ㇑⨶ӰѸ˛䍘䟿㇑⨶ቡᱟ䍘䟿Ⲵ仾䲙㇑⨶ˈҏቡᱟ൘ާփ⭏ӗ⍫ࣘѝˈሩ䍘䟿仾䲙ĀᓖāⲴᢺᨑ઼৺ᓄሩDŽ2䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત3䍞䠅㇗⨼Ⲻ䐥㓵ഴAdvancedProductQualityPlanning(APQP)ӗ૱䍘䟿ݸᵏㆆࡂ㓴㓷Ⲵ㹼ࣘⴞḷ㓴㓷Ⲵ㹼ࣘᯩ䪸InternationalStandardizationOrganizationTechnicalSpecification+IATF(ISO/TS16949)ISO/TSᱟഭ䱵ᢰᵟ㿴㤳㊫ḷ߶DŽISO/TS16949ѫ㾱Ⲵ䘲⭘ሩ䊑ᱟ⊭䖖⭏ӗ઼⴨ޣᴽ࣑Ⲵ㓴㓷DŽᇎ⧠ⴞḷⲴᡈ⮕RobustManufacturingSystem(LeanProduction)㋮⳺⭏ӗ䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-CଳۙջતQualitySystemsBasicsPlus䍘䟿㇑⨶ส⹰ᙗᕪॆ⡸2014ᒤਁᐳ4䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત5QSB–QualitySystemBasic䍘䟿㇑⨶ส⹰ᙗᡈ⮕ส⹰⸕䇶1.ᘛ䙏৽ᓄ2.нਸṬ૱᧗ࡦ3.傼䇱዇ս4.ḷ߶ॆ᫽֌5.ḷ߶ॆⲴ᫽֌ઈษ䇝6.䱢䭉㻵㖞傼䇱7.࠶ቲᇑṨ8.RPN仾䲙䱽վ9.ᔲ⢙᧗ࡦ10.׋ᓄ䬮㇑⨶11.ਈᴤ㇑⨶12.㔤ᣔ؍ޫ13.ࡦ䙐⍱઼⢙⍱㇑⨶14.ཆ䜘⢙⍱ḷ߶ॆ᫽֌࠶ቲᇑṨ傼䇱዇սнਸṬ૱᧗ࡦ傼䇱዇սQSBᘛ䙏৽ᓄнਸṬ૱᧗ࡦḷ߶ॆⲴ᫽֌ઈษ䇝仾䲙䱽վᔲ⢙᧗ࡦਈᴤ㇑⨶䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત1.0ڼૻՅڀ61.ሩᡰᴹ䟽བྷ䰞仈ᱟ੖ᐢ㓿ᔪ・Ҷᴹ᭸Ⲵ⋏䙊ǃ䐏䑚ǃ䇴ՠǃޣ䰝ᵪࡦ˛2.䰞仈䀓ߣᱟ੖ᴹ᰾⺞Ⲵ䘰ࠪḷ߶˛3.ᱟ੖࡙⭘Ҷ㓿傼ᮉ䇝ᶕ亴䱢䰞仈Ⲵਁ⭏˛䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત7ᘛ䙏৽ᓄᘛ䙏৽ᓄ---ᔪ・ⴞ㿶ॆⲴ䰞仈᭦䳶ǃ䐏䑚ᵪࡦ---24ሿᰦ⧠൪⋏䙊----ⴞ㿶ॆ䍓ԫӪ৺ᐕ֌䘋ኅᘛ䙏䀓ߣ---ᕪ䈳䰞仈䀓ߣᗇᰦ᭸ᙗ---ᕪ䈳䰞仈䀓ߣᗇ䗷〻᧗ࡦ---ᕪ䈳䰞仈䘰ࠪḷ߶亴䱢ਁ⭏---ᔪ・㓿傼Ⲵ᭦䳶ǃ࠶㊫㌫㔏---ᕪ䈳㓿傼Ⲵ࠶ӛǃ࡙⭘---ᖒᡀ㓿傼ᮉ䇝ᓃ䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջતᘛ䙏৽ᓄᱟањ㌫㔏:ޣ⌘䟽བྷⲴ޵ǃཆ䜘䍘䟿䰞仈DŽ䙊䗷⇿ᰕᘛ䙏৽ᓄֻՊˈ׳䘋⋏䙊઼ؑ᚟ޡӛDŽ䙊䗷䟷⭘ḷ߶ॆ⍱〻ⴁ᧗䐏䑚ᡰᴹ䟽བྷ䍘䟿䰞仈Ⲵ䀓ߣˈᒦ䍟ᖫ䰞仈䀓ߣⲴ㓚ᖻDŽ™࡙⭘ⴞ㿶ॆⲴᯩ⌅ኅ⧠䟽㾱䍘䟿ؑ᚟DŽ™ቭᘛሶᶕ㠚亮ᇒⲴᣡᙘ䖜ॆᡀ޵䜘䰞仈DŽ81–ڼૻՅڀ⍱〻ᘛ䙏৽ᓄ䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત9ᘛ䙏৽ᓄ䰞仈䇶࡛:Ѫ߶༷ᘛ䙏৽ᓄՊ䇞ˈ⇿ཙᔰ⨝ᰦˈ䍘䟿䜘ᗵ享᢮ࠪ䗷৫24ሿᰦਁ⭏Ⲵ䟽བྷ䍘䟿䰞仈ˈवᤜ˖ཆ䜘䰞仈˖–ᇒᡧ৽侸Ⲵ䰞仈(PRR’sˈᇒᡧᣡᙘˈᇒᡧ⭥䈍ˈ୞ਾ䰞仈ㅹ)–׋ᓄ୶䙐ᡀⲴ䰞仈(ྲ䴰㾱ˈᓄ൘ᔰՊࡽ䙊⸕׋ᓄ୶˅޵䜘䰞仈:–傼䇱዇սਁ⧠Ⲵ䰞仈–䗷〻࠶ቲᇑṨਁ⧠Ⲵ䰞仈–ڌ㓯઼ᢩ䟿ᣕᓏ䰞仈–ަԆⲴ޵䜘䍘䟿䰞仈(ྲ˖Ⓚ㠚⸱ཤᇑṨ,ӗ૱䙿ࡦ㹼ࣘㅹㅹ)–䱢䭉㻵㖞ཡ᭸1–ڼૻՅڀ⍱〻䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-CଳۙջતՊ䇞⁑ᔿ:ᆳᱟ䶒ੁ⭏ӗⲴǃޣ⌘䟽བྷ䍘䟿䰞仈Ⲵᘛ䙏৽ᓄՊ䇞ˈ⭡⭏ӗ䜘䍏䍓ˈ䍘䟿䜘ˈᐕ〻䜘ˈ䇮༷㔤؞䜘ㅹ᭟ᤱDŽᗵ享⇿ཙਜᔰˈᇑṨ⭡䍘䟿䜘᭦䳶Ⲵ䟽བྷ䍘䟿䰞仈DŽᴹӋ㓴㓷ਟԕ䘹ᤙ⇿⨝ਜᔰа⅑DŽᆳᱟањ⋏䙊Պ䇞ˈнᱟањ䰞仈䀓ߣՊ䇞DŽ䈕Պ䇞ਟԕᱟ10-20࠶䫏൘䖖䰤⧠൪ਜᔰⲴㄉ・Պ䇞DŽ⇿њ䰞仈䜭ᗵ享ᴹањ䰞仈䀓ߣᣕ੺˄PPSR˅ᡆ㊫լⲴᣕ੺DŽ൘ᘛ䙏৽ᓄՊ䇞кˈ䘉њᣕ੺ሶ㻛ᇑḕDŽPPSRᡆ㊫լⲴᣕ੺ᨀ׋Ҷањ≷ᣕⲴṬᔿˈᒦф֯Պ䇞Ⲵ䐏䑚ᰦᵪоԫ࣑Ⲵᆼᡀᰦ䰤а㠤DŽᐼᵋ׋ᓄ୶൘ᰙᵏ䙿ࡦ䱦⇥ǃṩᵜ৏ഐ࠶઼᷀㓐↓᧚ᯭᴤᯠᵏ䰤,䟷⭘ḷ߶ॆ䰞仈䀓ߣ㺘ṬPPSRᡆ㊫լṬᔿ䘋㹼≷ᣕDŽ10ᘛ䙏৽ᓄ1–ڼૻՅڀ⍱〻䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-CଳۙջતӪઈ㙼䍓:൘ᔰՊѻࡽˈ䍘䟿䜘ᗵ享ሶᯠਁ⭏Ⲵ䰞仈␫࣐ࡠᘛ䙏৽ᓄ䐏䑚ᶯѝ˄ྲ᷌ᱟ׋ᓄ୶Ⲵ䰞仈ˈ䍏䍓㚄㌫׋ᓄ୶˅DŽ˄䰞仈Ⲵ˅䍏䍓Ӫᗵ享⺞؍㜭᤹ᰦᆼᡀ䰞仈䀓ߣᒦㅖਸ䘰ࠪḷ߶DŽॿ䈳ཊ࣏㜭ሿ㓴൘Պ䇞ཆᆼᡀ⴨ᓄᇑṨDŽᴤᯠᘛ䙏৽ᓄ䐏䑚ᶯк䘰ࠪḷ߶઼⣦ᘱḿDŽᴤᯠ䙊ᣕሿ㓴ᡀઈᡆޣ䭞㚄㌫ӪDŽ˄䰞仈Ⲵ˅䍏䍓Ӫᗵ享൘ԕл䱦⇥ᰦੁᘛ䙏৽ᓄՊ䇞ᣕ੺䘋ኅᛵߥ˖䰞仈ᇊѹˈ䙿ࡦ䱦⇥ṩᵜ৏ഐ࠶᷀˄4-Why)⸝ᵏ/䮯ᵏ㓐↓᧚ᯭ㓐↓᧚ᯭ⺞䇔઼㓿傼ᮉ䇝11ᘛ䙏৽ᓄ1–ڼૻՅڀ⍱〻䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત12Ӫઈ㙼䍓˄㔝˅:⭏ӗ䜘䍏䍓Ӫᗵ享˖⺞؍ᘛ䙏৽ᓄ⍫ࣘᤱ㔝Ѯ㹼ˈᒦфᴹ᭸DŽᤷᇊањѫ࣎ᡆॿ࣎㘵֌Ѫᘛ䙏৽ᓄՊ䇞ѫᤱӪDŽ൘ᘛ䙏৽ᓄՊ䇞кˈՊ䇞ѫᤱӪᗵ享:ྲ᷌䰞仈䘈⋑ᴹ䍏䍓Ӫˈࡉᤷᇊањ䍏䍓ӪDŽⶓሬ䰞仈᤹䇑ࡂ᤹㾱≲ޣ䰝DŽሩ⣦ᘱᱟ㓒㢢Ⲵ亩ⴞ᰾⺞ਾ㔝㹼઼ࣘ䍏䍓ӪDŽྲ᷌䰞仈⋑ᴹޣ䰝ˈ᰾⺞л⅑≷ᣕᰦ䰤DŽᘛ䙏৽ᓄ1–ڼૻՅڀ⍱〻䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-CଳۙջતڼૻՅڀવ઼߂(҆)㾱䇴ՠⲴ㾱⛩:䍏䍓Ӫ䘰ࠪḷ߶ᮤփ⣦ᘱл⅑ᣕ੺ᰕᵏѪՈॆⴞ㿶㇑⨶ˈሶ䘉њ㺘Ṭቭਟ㜭བྷⲴᱮ⽪൘Պ䇞४ฏ(ྲ˖1’x8’ਟᬖ߉Ⲵⲭᶯ)⣦ᘱѪ哴㢢ᡆ㓒㢢Ⲵ亩ⴞˈᓄḷࠪⴞḷᆼᡀᰦ䰤13RYG24H7D34D40DN/AITEM#DateOpenedWhoCalledWhoAnsweredCustomerConcern#/FieldRepRankingProgram/ProductNameIssueDescriptionOwnerNextReportDateByOwnerContainment-BreakpointRootCauseIdentifiedCorrectiveActionImplementedErrorProof/DetectionLayeredProcessAuditsCorrectiveActionValidatedPFMEA/CPUpdatedStandardWorkOperatorInstructionsLessonsLearned(Institutionalized)ActionPlan/CountermeasureForecastedCloseddateActualClosedDateCustomerClosedDateOVERALLSTATUS(RYG)Open40Days=R11/10AmoreMasonPRR312869HoodBrkt24241198MaterialContaminatedF.LaFeve2/21G1/11G1/18G1/24G1/24G1/25G2/13G2/15Y2/20Y2/20NeedoperatorapprovalandtrainingcompletionforWorkInstructionsacrossshifts2/1925-JanY21/15SykesJonesInternalCAR08-626RadioSpt.Brkt15891477BurrsB.AdamsCLOSEDG1/15G2/16G2/10NAG2/20G2/10NAG2/17G2/202/2421-Feb18-FebG31/21KurtzArnoldPRR313123HingeAssy21119878PartsmislocatedonassemblyMcIntosh2/22G1/22G1/26G2/1R2/17G2/21R2/17R2/21N/AR2/24PLLProgramLogicforErrorPreventiondevicetoreprogrammedby2/21.J.Busch-M.E.3/2R41/22FerrerStelzerFORDNCR4219SeatBrktMNOP-13456-AFMixedPartsJ.McGrath2/22G1/22G1/24G1/27G1/27Y2/21Y2/20Y2/20Y2/20Y2/21NeedtoconfirmLPAresultsandProcessDocumentsupdated.LLSysteminput.3/32-FebY52/3DowdallMehallInternalCAR08-632HingeAssy21119878Paintdotsfoundonloose&mis-builtpartsJ.McGrath2/23G2/4G2/7G2/8G2/8R2/23G2/28N/AG2/8NALPAnotValidatedon3rdshift.-J.BidentoconfirmCor.Act.By2/223/15R62/14SinghPatelPRR313517ICSSupt.99923889Loose7mmboltonfrontcoverB.Adams2/21G2/15G2/7Y2/21Y2/21Y3/14Y3/12Y3/13Y3/14Y3/14NeedCorp.OfficeapprovalonP.O.toobtainvendorintallationofTorqueMonitorUpgrade.BobD.toobtainauthorization.3/26Y714D35DNotApplicableABCCompany-QualityFastResponseTrackingBoardEXITCRITERIASTATUSKEY1)Requiredbutnotinitiated2)TargetDateMissedInitiatedbutnotcompleteTargetTiming,Status,&DateGreenComplete䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત14ᘛ䙏৽ᓄ1–ڼૻՅڀ⍱〻䘰ࠪḷ߶,ḷ⌘⣦ᘱ˖EXITCRITERIATargetTiming,Status,&DateGreen21H7D11D31D34D40DContainment-BreakpointRootCauseIdentifiedCorrectiveActionImplementedErrorProof/DetectionLayeredProcessAuditsCorrectiveActionValidatedPFMEA/CPUpdatedStandardWorkOperatorInstructionsLessonsLearned(Institutionalized)G1/11G1/18G1/21G1/21G1/24G2/13G2/14Y2/20Y2/20䘰ࠪḷ߶ᗵ享㠣ቁवਜ਼䰞仈䀓ߣѝޣ䭞↕僔˄ণṨᗳޝ↕Ⲵਾӄ↕˅DŽ↔ཆˈޣ䭞亩ⴞ䘈ᓄ䈕㘳㲁वᤜ䗷〻࠶ቲᇑṨ˗FMEA/CPᴤᯠ˗䱢䭉ᓄ⭘亴䱢䰞仈Ⲵਁ⭏ᡆ⍱ࠪ˗᮷Ԧॆ㓿傼ᮉ䇝DŽTypicalExitCriteria⇿亩䘰ࠪḷ߶Ⲵޣ䰝䇱ᦞ䜭ᓄ൘ᘛ䙏৽ᓄՊ䇞к䘋㹼䇴ՠ˄ޣ䰝ᡆਈ㔯ᓄᗇࡠՊ䇞ѫᤱӪⲴ䇔ਟ˅DŽ(҆)䚃ˈਟ䚃ˈ䶎ᑨ䚃DŽᜐӪ䗮ᐡˈᆸ↓ࠪཷDŽQ-D-Cଳۙջત15ᘛ䙏৽ᓄ1–ڼૻՅڀ⍱〻EXITCRITERIATargetTiming,Status,&DateGreen21H7D11D31D34D10DDateOpenedNextReportDateByOwnerContainment-BreakpointRootCauseIdentifiedCorrectiveActionImplement