ISO19011INTERNATIONALSTANDARD(pdf38)(1)

ReferencenumberISO19011:2002(E)©ISO2002INTERNATIONALSTANDARDISO19011Firstedition2002-10-01Guidelinesforqualityand/orenvironmentalmanagementsystemsauditingLignesdirectricespourl'auditdessystèmesdemanagementdelaqualitéet/oudemanagementenvironnementalLicensedtoAQSR/OLIVERMACKOISOStoreorder#:519175/Downloaded:2002-10-31Singleuserlicenceonly,copyingandnetworkingprohibitedISO19011:2002(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicy.TheISOCentralSecretariatacceptsnoliabilityinthisarea.AdobeisatrademarkofAdobeSystemsIncorporated.DetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefile;thePDF-creationparameterswereoptimizedforprinting.EverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodies.Intheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow.©ISO2002Allrightsreserved.Unlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequester.ISOcopyrightofficeCasepostale56•[e-mail]©ISO2002–AllrightsreservedLicensedtoAQSR/OLIVERMACKOISOStoreorder#:519175/Downloaded:2002-10-31Singleuserlicenceonly,copyingandnetworkingprohibitedISO19011:2002(E)©ISO2002–AllrightsreservediiiContentsPageForeword....................................................................................................................................................................ivIntroduction.................................................................................................................................................................v1Scope..............................................................................................................................................................12Normativereferences....................................................................................................................................13Termsanddefinitions...................................................................................................................................14Principlesofauditing....................................................................................................................................35Managinganauditprogramme....................................................................................................................45.1General...........................................................................................................................................................45.2Auditprogrammeobjectivesandextent.....................................................................................................65.4Auditprogrammeimplementation...............................................................................................................85.5Auditprogrammerecords............................................................................................................................85.6Auditprogrammemonitoringandreviewing.............................................................................................96Auditactivities...............................................................................................................................................96.1General...........................................................................................................................................................96.2Initiatingtheaudit.......................................................................................................................................116.3Conductingdocumentreview....................................................................................................................136.4Preparingfortheon-siteauditactivities..................................................................................................136.5Conductingon-siteauditactivities...........................................................................................................146.6Preparing,approvinganddistributingtheauditreport..........................................................................206.6.1Preparingtheauditreport..........................................................................................................................206.6.2Approvinganddistributingtheauditreport.............................................................................................206.7Completingtheaudit......................................................