写英文邮件技巧

写邮件技巧June2011Subjects邮件标题•首先，邮件必须有标题•如果没有邮件标题，可能会被认为是病毒，或者不被重视Subjectcontents邮件标题内容•Keepthesubjectshort,clear,andspecific•Avoidsuchheadingsas：GoodNews,‘Hello’,‘MessagefromMary’Greetings称呼、招呼•1.Startthemessagewithagreeting:E.g.Dear+Mr./Dr./Prof.+Smithson,DearMs.Stringer,Dear:helpcreateafriendlytoneMr.:helpcreateaformalandbusiness-liketone-如果是第一次联络，不熟悉，长辈，或者是不确定，保险起见请用lastname.-等来往较频繁的时可以用firstname，但如果是professor等长辈不能用其firstname-任何情况下一定加-不确定Mr.还是Ms.时可以GoogleImage一下firstname-不要用全名-如果是给公共邮箱发邮件，或不清楚reader身份时，用Hello就行。如[e-mail]•2.必要时再次深化一下邮件开头的礼貌程度：-Thankyoufor…../Myapologiesfor….Purpose开门见山•Startwithaclearindicationofwhatthemessageisaboutinthefirstparagraph.（中西方人的逻辑思维不一样，中国人喜欢在最后一句说重点，西方人都习惯先说观点，后解释。）•Givefulldetailsinthefollowingparagraph(s).•Makesurethatthefinalparagraphindicateswhatshouldhappennext.Action需要由对方做的工作•Anyactionthatyouwantthereadertodoshouldbeclearlydescribed,usingpolitenessphrases：•'Couldyou...'+action•'Iwouldbegratefulif...'.+action•'Please...'.+actionAttachments•Makeextrasurethatyouremembertoincludetheattachment(s).别忘了加附件。最好写邮件前先把附件贴上，省得写的太激动了，最后忘了贴附件就点Send了。•Makesurethefilenamedescribesthecontent附件的标题要写好文件名-学生姓名，不要用中文,或者用-未命名Eg.Passport-Name-IDEndings邮件结尾•Endthemessageinapoliteway.•Alwaysthankthepersonforhis/hertimeandconsiderationattheendofthee-mail.•Commonendingsare:Thankyou,Sincerely,Thankyou,Bestregards,Thankyou,Bestwishes,Thankyou,Regards,Names署名•Includeyournameattheendofthemessage.•ItismostannoyingtoreceiveanemailwhichdoesnotincludethenameandIDofthesender.Check检查•Checkforspellingandgrammaticalerrors•可以把内容copy到word里看看，因为foxmail/webmail都不带拼写检测功能。Formal和Informal语气对比Hello,Thankyoufortakingthetimetoanswermyquestions.DearMr.Smith,Hi,Thanks,Hi,Tom/DearTom,写邮件最重要的三个原则•Bepolite,bepolite,andbepolite…!!!Donotwritethee-mailwhileyouareangry.•Beclear,beconciseandbespecific!!•Beshort!Eliminatealltheinformationthatisnotnecessary.