民航地勤英语第一册课件-unit1

Unit1TicketServiceEnglishforCivilAviationGroundServiceEnglishforCivilAviationGroundServiceDoyouknowanytermsinvolvedinflight-ticket-purchasing?Pleasesharethemwitheachother.BusinessEnglishTermsinvolvedinflight-ticket-purchasingAskingforinformationMakingareservationConfirmingareservationCancelingareservationPurchasingaticketFlightticketreservationRound-tripticketInternationalflightticketDomesticflightticketRegularflightChangingareservationTimeofdepartureReschedulingone’sticketMissingone’sflightPayingfortherefundRefundingone’sticketOne/single-wayticketTicketofficeFlightnumberFirstclassBusinessClassEconomyClassHavingadiscountonaroundtripPuttingsomeoneonthewaitinglistAroundtripticketwithreturnopenBookingaconnectingflightPickingupticketsNowanswerthequestions1.Whatinformationyouneedtoofferwhenyouaregoingtobookaflightticket?2.Ifyouhavereservedaticketalready,whenshouldyougotopayandpickupyourticket?3.Ifyouaskforarefundofyourticketwithin24hours,howmuchyouhavetopay?Usefulexpressions:BusinessEnglishTalkingaboutjobdescriptionsandresponsibilities:Thejobinvolves…Youwillberesponsiblefor…Offerfirst-handinformationto…Makereservationsfor…Supposeyouareworkinginanair-ticketsbookingoffice.Yourjobistoreceivetelephonescallsandofferservicesonline.Thinkaboutyourjobresponsibilitiesanddiscussthemwithyourpartner.HerearesomeHerearesomeusefulexpressions.Dialogue-DomesticFlight国内航班Step1TelephoneInquiry1.ThisistheBookingOfficeofAirChina.2.thereare18flightsgoingtoDalieveryweek.3.theflightnumber4.thatdepartsat13:405.thefare6.makeareservation7.notfinalized.I’llmakemyreservationlaterKeys机票出售1.Theearliesttimeisat9:00AM,flightnumberAC210.FlightNumber:航班号重点词组一般级、比较级和最高级big–bigger–biggestearly-earlier-earliest语法回顾3.MayIaskwhetheritisone-wayorreturnticket?情态动词CouldIhavethetelevisionon?重点语法4.Sorry,thatflightissoldout.Wehaveseatsavailableonboththe5:00PMand8:00PMflights.Whichonewouldyouprefer?besoldout:售罄available:可用的重点词组BusinessEnglishInformationBank每个航班都有航班号。我国国内航班号的编排是由航空公司的两字代码加4位数字组成，航空公司代码由民航总局规定公布。例如CA代表“中国国际航空公司”、CZ代表“中国南方航空公司”、MU代表“中国东方航空公司”、SU代表“四川航空公司”、FM代表“上海航空公司”、HU代表“海南航空公司”、MF代表“厦门航空公司”、ZH代表“深圳航空公司”、SC代表“山东航空公司”。后面四位数字的第一位代表航空公司的基地所在地区，第二位代表航班基地外终点所在地区，其中数字1代表华北、2为西北、3为华南、4为西南、5为华东、6为东北、8为厦门、9为新疆，第三、第四位表示航班的序号，单数表示由基地出发向外飞的航班，双数表示飞回基地的回程航班。国际航班号的编排，是由航空公司代码加3位数字组成。第一位数字表示航空公司，后两位为航班序号，与国内航班号相同的是单数为去程，双数为回程。BusinessEnglishStep2TelephoneReservationSituationA:SpaceAvailableWhatkindofquestionsdoestheclerkusuallyaskwhensomeoneiscallingtobookanairticket?Usefulexpressions1.We’renottoofullatthistimeoftheyear.每年的这个时候我们的航班都不是很满载。2.seatsareavailable航班还有座位3.CA1849nextThursdaysuitsmeallright.下周四国航1849最适合我。4.Makethatabusinessclassseat,please.请定公务舱。5.Haveanicetrip祝您旅途愉快。BusinessEnglishInformationBankAasinAppleNasinNancyBasinBoyOasinOceanCasinCharleyPasinPeterDasinDavidQasinQueenEasinEdwardRasinRobertFasinFrankSasinSamGasinGeorgeTasinTomHasinHenryUasinUncleIasinIndiaVasinVictorJasinJohnWasinWilliamKasinKingXasinX-rayLasinLarryYasinYellowMasinMaryZasinZebra在旅客电话定座中，英语姓名容易听错，为了正确地记录旅客的姓名，旅客报了姓名后，定座员依次读出姓名的一个字母后，再读出字首是该字母的一个英文词，以便核对无误。通常的读法BusinessEnglishStep2TelephoneReservationSituationB:SpacenotAvailableUsefulexpressions:1.I’dliketobookaneconomyclassseatfromBeijingtoDalionCA1849onDecember20th,nextThursday.我想定一张12月20日北京飞往徐州的国航1849的经济舱。2.I’mafraidthereisnotasingleseatleftonthatflight.那个航班一个座位也没有剩.3.Wearenowintouristseason.我们正处于旅游旺季4.reservationsshouldbemadeatleasttwoweeksbeforetheflightdeparturedate.要提前两个星期订票5.MayIwaitlistyouonthe20th?我可以把您列入20日航班的候补名单么?BusinessEnglishStep2TelephoneReservationSituationB:SpacenotAvailableMatchwordsandtranslationsfromthetwocolumns1B,2K,3L,4G,5A,6D,7J,8E,9F,10H,11C,12I.KeysMatchwordsandtranslationsfromthetwocolumnsBusinessEnglish体验商务英语1课件郭娟Step3TelephoneConfirmation电话确认SituationA:ConfirmingthereservationReadthedialogue,thenmakeupyourowndialogueswithyourpartneraccordingtothegivencondition航班号的一般读法：CA127CAonetwenty-sevenSH5241SHfifty-twoforty-oneUA05UAohfiveBusinessEnglishStep3TelephoneConfirmation电话确认SituationB:CancelingthereservationDialoguelearningandexercisesUsefulexpressions1.No-shows:误机乘客。2.Go-shows:到机场等待的候补旅客。3.Standby:等待候补。Standby也可以当名词用，如therearefivestandbysforCA753toLosAngeles.前往洛杉矶的国航753航班有五名候补旅客。4.I’mscheduledonyourflightCA1849fromBeijingtoDalitomorrowafternoon.I’dliketomakesurethatthereisnoproblemwithmyreservation.我预订了明天下午国航CA1849北京到大理的机票，我想确认一下。5.YourrecordshowsthatyourreservationfromBeijingtoDalihasbeencancelled.记录表明您北京至大理的预定取消了。BusinessEnglishStep3TelephoneConfirmation电话确认SituationB:Cancelingthereservation1.I’vebookedanairticketfromBeijingtoNewYorknextMonday.2.Ihavetocancelthereservation.3.Couldyoutellmetheflightnumber?4.Yourname?5.Igotit.6.You’vebookedtheCA421FirstclassonnextMonday,Sep.27th.7.Wouldyouliketobookanotherflight?8.Thanksforcalling.GoodbyeMr.Brown.KeysCompletethedialoguesDialogue-InternationalFlight国际航班BusinessEnglishStep1Bookingaticket订票国内部分航空公司代码中国国际航空公司CA中国东方航空公司MU中国西北航空公司WH厦门航空有限公司MF中国南方航空公司CZ上海航空公司FM中国西南航空公司SZ山东航空公司SC国外部分航空公司代码法国航空公司AF澳大利亚快达航空公司QF英国航空公司BA瑞士航空公司SU大韩航空KE芬兰航空公司AY德国汉莎航空公司LH日本航空公司J