供应商管理手册-英文版

TheSupplierManagementHandbookSixthEditionAlsoavailablefromASQQualityPress:SupplierCertification:AContinuousImprovementStrategyRichardA.Maass,JohnO.Brown,andJamesL.BossertTheCustomerandSupplierInnovationTeamGuidebookPatrickNorauskyNewProductDevelopment:StrategiesforSupplierIntegrationRobertM.Monczka,RobertB.Handfield,ThomasV.Scannell,GaryL.Ragatz,andDavidJ.FrayerLeanStrategiesforProductDevelopment:AchievingBreakthroughPerformanceinBringingProductstoMarketCliffordFioreContinualImprovementAssessmentGuide:PromotingandSustainingBusinessResultsJ.P.RussellTorequestacomplimentarycatalogofASQQualityPresspublications,call800-248-1946,orvisitourWebsiteat–SupplierDivision,ASQAmericanSocietyforQuality,QualityPress,Milwaukee53203©2004byASQAllrightsreserved.Published2004PrintedintheUnitedStatesofAmerica12111009080706050454321LibraryofCongressCataloging-in-PublicationDataThesuppliermanagementhandbook/JamesL.Bossert,editor.—6thed.p.cm.Includesbibliographicalreferencesandindex.ISBN0-87389-629-7(hardcover,casebound:alk.paper)1.Industrialprocurement—UnitedStates—Qualitycontrol—Handbooks,manuals,etc.2.Qualitycontrol—UnitedStates—Handbooks,manuals,etc.I.Bossert,JamesL.,1951–HD39.5.S872004658.7'2—dc222004009629CopyrightProtectionNoticefortheANSI/ISO9000SeriesStandards:ThesematerialsaresubjecttocopyrightclaimsofISO,ANSI,andASQ.Notforresale.Nopartofthispublicationmaybereproducedinanyform,includinganelectronicretrievalsystem,withoutthepriorwrittenpermissionofASQ.AllrequestspertainingtotheANSI/ISO9000SeriesStandardsshouldbesubmittedtoASQ.ISBN0-87389-629-7Nopartofthisbookmaybereproducedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofthepublisher.Publisher:WilliamA.TonyAcquisitionsEditor:AnnemiekeHytinenProjectEditor:PaulO’MaraProductionAdministrator:RandallBensonSpecialMarketingRepresentative:MattMeinholzASQMission:TheAmericanSocietyforQualityadvancesindividual,organizational,andcommunityexcellenceworldwidethroughlearning,qualityimprovement,andknowledgeexchange.AttentionBookstores,Wholesalers,Schools,andCorporations:ASQQualityPressbooks,videotapes,audiotapes,andsoftwareareavailableatquantitydiscountswithbulkpurchasesforbusiness,educational,orinstructionaluse.Forinformation,pleasecontactASQQualityPressat800-248-1946,orwritetoASQQualityPress,P.O.Box3005,Milwaukee,WI53201-3005.ToplaceordersortorequestafreecopyoftheASQQualityPressPublicationsCatalog,includingASQmembershipinformation,call800-248-1946.VisitourWebsiteat:SpecificationsJamesL.BossertandJanetR.Raddatz...............25QualityManagementSpecifications..............29GovernmentQualitySpecificationsandStandards......30Endnotes............................32Chapter4BasicIssues:RecordKeepingJamesL.Bossert..........................33Endnotes............................38Chapter5BasicIssues:SiteInspectionJamesL.Bossert..........................39Endnote.............................45Chapter6BasicIssues:MeasurementAssuranceJamesL.BossertandJanetR.Raddatz...............47AnalyticalDataAccuracy...................47RoutineTesting.........................51Chapter7BasicIssues:SupplierRatingJamesL.Bossert,ArthurBlank,andBrianMargetson......55ReasonsforRating.......................55viTableofContentsUseofRating..........................59PotentialRatingProblems...................61ExampleofaSupplierRatingScheme.............62AFinalWordonSupplierRatings...............72Endnote.............................72Chapter8BasicIssues:CommunicationsJamesL.BossertandJanetR.Raddatz...............73Chapter9BasicIssues:FromShip-to-StocktoJust-in-TimeRichardJ.Laford..........................77Endnote.............................81Chapter10BasicIssues:DataEvaluationJamesL.BossertandJanetR.Raddatz...............83Chapter11SupplierCertificationJamesL.BossertandJohnO.Brown................91Step1.DocumenttheProcess.................93Step2.SelectSuppliersfortheProcess............93Step3.EstablishPartnershipforImprovement........94Step4.PerformInitialQualitySystemsValidation......94Step5.EstablishApprovedSuppliers.............95Step6.EstablishPreferredSuppliers.............95Step7.ReviewforCertification................96Step8.CertifySuppliers....................96Step9.RecognizeSuppliers..................96Step10.MaintainCertification................97BusinessSectorApplicability.................97Chapter12HowtoConductaSupplierSurveyVendor-VendeeTechnicalCommittee...............101GoalsofaSurvey.............